app manager getting this error
Hi while installing the app manager getting this error. Please help us to resolve the same. [appuser@APAC-L2-LNX01 AppManager13]$ sudo sh startApplicationsManager.sh ########################################################################## Note:It is recommended to start the product in nohup mode. Usage : nohup sh startApplicationsManager.sh & ########################################################################## AppManager Info: Temporary image files are removed This evaluation copy is valid
Creating a custom incident template
Hi, Is it possible to create a template that is not pre-populated with fields and email reply options? I know we can edit existing templates and add fields but there is not enough space in the template to add all the fields I need. I'm trying to recreate a form our sales team use. I need more empty spaces essentially! Is this possible? Appreciate any response!
REgional Settings
Hi, Does anyone know how to amend the date format in ADManager+ ? (Ours is US for some reason) A
BGP AS collect issue
as the picture show , AS4319 was highlighted . but it actully was 135391, if you use as-notation format to express , it should be 2:4319,as i know , BGP AS has extended from 2 Byte to 4 Byte, it looks like NTA did not recognize the pre 2 Byte of BGP AS i test it on analyzer v9 and v12 , it has the same result .
See technicians working on a ticket
Now, I may have missed something, either by changing a setting or a with a new release. But, we used to be able to see if any technicians were viewing a ticket and pop ups appeared when an other technician made amendments to a ticket whilst you were viewing. What has happened to this feature, we no longer seem to have this?
Update Technichian (Associate Site and Group)
Dear all, I'm Using porgressql and i need to help the query to update Technichian to associate site and group. ex: We have 100 Site and 50 Technichian,5 support group, our workflow is only the people in a group with a specified site can populate in request template, and the prolem is my company change the technichian with the site everyweek, and we can't take 1 or 2 hour every week to update it,so any tool ,api or something to help up update it ? Thanks.
Approval Status and multiple approvals
I am concerned with the approvals process for a request - we have a situation where a ticket requires multiple approvals from the same person to approve progression through each stage of the resolution process. (or in fact, multiple approvals at all) I can see that I have sent an approval and that the approval was given, but there is no information visible about the message that was sent (even the subject line). Even if this information is not visible from the "Approvals" tab, it would be good
Desktop Central patch filters
Good Morning, Filters seemed to have stopped working in our Desktop Central instance after upgrading. Before, we could filter out patches based on OS and application, but now, those filters don't seem to work. The filters for "release Date" seem to work. If I set up a filter for updates on Server 2012 R2, I will receive updates for all Windows Operating systems. The same happens with applications like .Net updates. Anyone else having this issue? It was working prior. Thank you! :D Thank you
Additional Fields cant be bulk updated
Just recently when we go to bulk edit tickets, a message saying that the additional fields for selected service requests will not be updated. we have a template tat has a lot of updated fields and invariably needs to be edited. We had not seen this error before. Is this something with the update (9306) or is this something else?
How to show full column value in report?
One of my fields in a report is the request's description and it is getting truncated in the report even after changing the width of the column. Is there a hardcoded limit to the size of a field? Seems a little harsh considering a ticket's description could have varied length.
Citrix Xenapp
Hello, Is desktop central fully Citrix Xenapp compliant? Features like software metering per user, patching, license management (software scans), etc. Thanks
Software Metering Summary
We installed an agent on a Windows 7 system on May 5, 2017 10:43 AM. I had setup a software meter against Outlook.exe. Outlook.exe usage on this system is currently 43 days, 01 hours, 33 minutes. I'm not sure how Outlook.exe usage is > 43 days because the agent was installed 31 days ago. Version 10.0.87 How can this phenomenon be explained?
parsing requests made through email
Anyone have any luck / experience with parsing requests that arrive through email? Here's an example: HR normally emails the Help Desk when someone is hired. This gets dumped into the unassigned pile, using the "default template". I have created a template with a work flow and task assignments that go to the correct people automatically. It works perfectly when a request is entered by hand. I would like to parse tickets as they come in. Based on the subject line, i'd like to tag it onto the
Error message
Hi, I keep getting the error message which appears in the image attached. I’m using the latest version of Chrome on windows 8.1. Java is 1.6 after switching from 1.8 On the server side, Service desk is installed on a windows 2018 R2 . Version of ManageEngine is 9.0 Build 9020 I attach the support file Thanks David
Remote MSSQL Restore of build 9000 fails
Hi there, Currently trying to restore a botched update of ServiceDesk. MS SQL (2012) runs on a separate server than ServiceDesk. I've been using this for reference: http://www.manageengine.com/products/service-desk/upgradefailure.html I ended up uninstalling ServiceDesk, renaming the old directory and then reinstalling another 9000 build using the package from here: http://archives.manageengine.com/service-desk/9.0/ Once a fresh build was installed, pointing to the MS SQL server, I then stopped
Inventory empty
Hello I've run discovery lots of device were discovered (I received email report) but nothing shows in Inventory. Anyone had this kind of issue?
ServiceDesk Plus 9310 Released
Dear Users, SDP 9310 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html
Issues Fixed in 9310
SD-65898: Single Sign on does not work if we disable SMBv1 protocol in domain controller.
Behavior Change in 9310
SD-66938: Expiry time format for STATE_COOKIE is changed from session to seconds(60sec).
SD-66934: The "keep me signed in" option in the Login page is to be kept unchecked by default.
Please refer to
When we will get remote command prompt in Desktop Central MSP?
" Enhancements and Bug Fixes between 10.0.05 and 10.0.47 Enhancements Desktop Management Remote Command Prompt is introduced in System Manager. "
Accurate Time Reporting
Good day, Time reporting in SDP is still very immature. I have operating hours configured but we have different operating hours on Fridays. I know that ME is currently working on different operating hours for different days, what is the progress on this? Secondly, I have holidays configured. My problem is this, Holidays are not calculated properly, We recently had a Friday and the following Monday as a public holiday. When calculating the time taken before a response was sent, it is clear that
Unable to administer ADSelfService Plus
We just took over a client and the only thing we cant seem to get control of is this software. At the login screen only the domain login is there. The other company supplied with me with admin credentials but there is no ability to login locally. I already ran the reset password scripts but its not working. How to i login as admin to change the settings and administer the software. I assume it has something to do with the fact that the Log On To has no local login for the software.
Deploying Password Manager in MS Azure ( Cost/BYOL/installation)
HI ME team, We have purchase Password manager Pro subscription for on premise server and in the process of installing it in our Microsoft Azure cloud. However, I have found that PMP is available in Azure Market place as a service and it is mentioned that I can bring my own license if I intend to leverage the cloud facility with Azure. 1. what is the cost of Password manager Pro in Azure? I found the below link which explains the price of the VM hosting PMP in Azure but does not tell me the cost of
Chat
Hi, Can users and technnicians open live chat sessions within SDP ? If yes, is it possible to assign technicians to users on a per group basis ? If no, is this feature in your roadmap ? Thanks for your reply.
Any way to brand ServiceDesk Plus Cloud with Standard Edition?
We are using the free Standard Edition of ServiceDesk Plus Cloud and would like to add our logo or at least our company name to the end-user portal. Is there any way to do this with the Standard Edition of the Cloud? Thanks!
Responding to multiple tickets at once
I am hoping someone can help with this. Sometimes situations come up where an incident will generate a large number of tickets. As you know, dealing with one ticket requires filling out a number of fields, etc as well as (sometimes) replying to the user. This becomes a very large task if a large number of tickets are generated for the same issue. We would like to be able to merge all of the tickets into 1 ticket, and then fill in the various fields and reply to the user... once. If all the data
ServiceDesk Plus 9311 Released
Dear Users, SDP 9311 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9311 SD-67015: In SSO enabled environment, technicians are not able to access API after upgrading to 9310. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Delete alert for person no longer here
One of our employees had created an alert when certain software is installed. He has since left, and we recently disabled his email and now his reports are bouncing back to the helpdesk email account. I've looked though and been unable to find the report to delete it or direct it to a generic email address. I have a similar issue with ServiceDesk Plus, but will open another question in that forum as well. Any help is appreciated.
Patch Download status
Hi, I am trying to download the jre7u79-windows-x64.exe patch but I keep getting The http status code returned from web server:404 I am not having issues downloading any other patches. Thanks
Better, Richer SDP e-mails than what Rich Text and Plain Text can do....
I'd like to be able to have something better than the Rich Text or Plain Text options when SDP sends a response to the user who opens a ticket, when a ticket is closed, etc. I feel that the current way is unprofessional. I'd like to be able to add images, colors, and other formatting that will spruce up the automated templates that are sent out. If this isn't currently possible, is something like this in the works to bring it to us in a future release? Thanks...
Drop Down Menu
Hi! Is there a way to create a drop down menu on the main requests page for columns other than Group and Category? We would like to sort our requests more easily and if we could have a drop down menu available on this main page, it would make our jobs significantly easier and more efficient. Thanks! Kelley
Division Attribute Field in ADUC
Hello, How can i enable the hidden user attribute "division" in my ADUC user properties. we'd like to utilize this hidden field but i am having trouble finding the instructions and thought perhaps our ADManager Plus could handle it easily. Thank you. Scott (new to the forums and ADManager Plus / ADAudit).
Assets Home page
I think the Assets page (/InventoryHome.do) could use a little upgrade. The first thing you get to see is "Scan Summary". The scan is a means to inventory the assets but is, in my opinion, less important than the assets themselves. So this information should be at the bottom of the page, below the "Asset Status" block. Also, it would be great to add the Asset Dashboards to this page, to have a quick overview of assets. Attached is a draft picture of my suggestions.
running reports ERROR
Hello. When I try to run a report I get the following error: we are sorry. The report can not be run, since a report generation is already running for this logon. Because of that I can not make new reports. I have closed the session and rebooted machine. Is there any way to cancel this report generation?
purchase request for requesters
Hi, Is it possible to give requesters access to the purchase request modul ? And, is it possible to automatic create a PR from a service request that is created from a request catalog ? Thanks in advance!
Projects Custom fields
Is there any way to do a custom fields in the projects module? Thanks~
Replies to requests disappearing when 'Send' button clicked
Hi For a while the occaional reply to a request has been disappearing down a blackhole. I reply, the reply window closes as normal, the browser window the request is open in refreshes as normal, but there is no reply added to the conversation, and no email is sent out to the recipient. If you then do exactly the same thing again the reply sticks & the email is sent. Today I have had to make every reply twice. The first one disappears, the second one works. I have restarted the server - No improvement.
Service Desk Plus not fetching emails
We recently migrated and implemented SSL on our mail server and a few changes were made including the server name. I made the necessary changes on the application like POP to POPs and both incoming and outgoing ports were changed to 995 and 465 receptively. After I made the changes the application has stopped fetching mails. Kindly help me look into it and see if there is anything I can do. Thank you..
ManageEngine Servicedesk Agent
Hello, Does the ManageEngine Servicedesk Agent work on all types of Operating systems?
NTFS permissions for DFS file share
How do we acquire NTFS Permissions for a DFS file share?
Unable to send email from ServiceDesk Plus (unable to find valid certification path to requested target)
Hi, Getting errors while trying to send email notifications. The account used is an Office 365 account and confirmed both username and password are correct Logs are in the attached txt file I have also tried to perform the steps in the below link https://forums.manageengine.com/topic/could-not-find-valid-certification-path-to-requested-target Does not seem to work, perhaps it only allows to mail fetcing? Regards, Toh Chun Zheng
Request Catalog
Hi, I have problem with Request Catalog. when I create a request Catalog with workflow the notifications for Supervisor , They are Received the junk box instead of entering to the inbox. Kind Regards Edson Silva
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