Hello All!
I'd like to use email commands to set the due date of a ticket. It would look something like this:
@@REQUESTTYPE=Incident@@
@@OPERATION=AddRequest@@
@@DUEDATE=dd MMM yyyy, HH:MM:SS@@
{then some more fields...}
What I am looking for is the correct word/fieldname to replaced the underlined text. (I don't think it is called "DUEDATE"). I couldn't find the right word; I've looked at the
email command section of the Mail Server Settings page and have looked at other questions in the forum as well.
Thank you for your time,
-James Fulford