Eport information of Requester
Dear All, Can I export information of Requester: LoginName, Password on old instance to import into new instance. If yes. Could you please give me the script to execute? Regards, NAM.
Stop reports from old manager
One of our management team had created some daily reports in ServiceDesk Plus for himself. He has since left, and we recently disabled his email and now his reports are bouncing back to the helpdesk email account. I've looked though and been unable to find the report to delete it. I have a similar issue with Desktop Central, but will open another question in that forum as well. Any help is appreciated.
user notificatio
Hi all, I need one more solution from you! This is the scenario: 1. Recieve request from user that is not already in system. Recieve it by phone or personal mail. 2. Create request in name of user using web form 3. When prompted respond Yes to create new requester 4. Request is created in SDP MSP and, also, requester is created. The issue that I can not resolve is that requester never recieves information about request creation and login information. Which notificatio should I use to resolve the
Quick Create customization
I am trying to make it possible to utilize the quick create - new incident function for my team. I was curious if it is possible to customize the options on here? I would like to add the option to add technician and maybe a few other drop downs if possible
Work Log Detail Report
I was needing to see if there is any way to search for a keyword or a specific number/word that is located in the Work Log Detail. I will only need to have the ability to find a specified keyword and the request ID
iOS Tasks Error
Hello Help Desk, Attached is an error message we receive when trying to view tasks from the iOS application. We used to be able to view these, but now we get this error. We've tried the following troubleshooting steps: Restored the iPhone. Deleting and reinstalling the app. We're on build 9307. Thank you!
SupportCenter as a "service" in Ubuntu Server 16.04.1
Hello I'm using the attached script, copied it to /etc/init.d Name supportcenter Used sysv-rc-conf to set runlevel 345 (is this correct or should it be other run-levels?) Chmod to 755 Created /var/log/supportcenter-plus.log (who should be owner and what group? What permissions should be set on this file?) It never starts at boot. If I run the script "manually" I get this errror: user@server:/etc/init.d$ sh ./supportcenter ./supportcenter: 40: ./supportcenter: Syntax error: word unexpected (expecting
Active Directory Integration
We have just upgrade our installation of NetFLow Analyzer to 12.2 (from 10.250) and would like to make use of Active Directory to authenticate the staff who use NFA. However, when I go to the user management page there is no Active Directory option available. IS there some setting we need to enable to make this available? Thanks Stuart Kett
changes after database rename or APM server rename
Hi , can you please tell me what needs to be done. if i change the APM database name and 2 what changes need to be done if i rename the ARM managed server?
I can not connect to a weblogic server in application manager 13
Hello colleagues. Someone could help me with this exception, since wanting to create a weblogic server monitoring does not allow me to do so. The version of my weblogic is 10.3.5.0, I have done the following: 1. Copy the files wlclient.jar, wljmsclient.jar, weblogic.jar, wlthint3client.jar into the / root / manaEngine / working / classes / weblogic / version10 folder, because the applications manager portal does not connect. 2. Ping to see the response of the server and this is satisfactory from
Does anyone use the calendar in SDP to indicate who is on call?
(Edited this post) Hey all, I'd like to use the calendar in SDP to create one week blocks indicated on-call. I understand you can set leave types via the Schedule tab. I created a custom "Leave Type" called On-Call and have been using it for the past couple of months. This is sloppy, however, since it is technically a "leave type" and not a purely informational field. My feature request is this: I'd like the ability to add a purely informational "Leave Type" or status which doesn't
Integration of OPManager With Service Desk
Dear Team We have integrated Opmanager with service desk to logs call automatically in the servicedesk. At present calls are getting logged ,But only some of the calls logged get closed while some are opened . Its true for Appmanager also . While Network calls get logged and close regularly while server or appmanager call are not closed. Can someone update on the parameters on which call get closed. Regards Manish
ADDSelfservice Account lock out
I tried locking my account by entering the wrong password several times. My account shows has been locked in active directory but in ADDSelfservice my account is not locked
Default for multiple emails
Hi, We are still trialling the product and waiting for the license. Our email attribute is currently filled with the users work email address in AD. I have selected to use another attribute to capture users personal email, which we would like them to use when enrolling. In testing, I have it to show the current email but force users to specify an alternate email. this part seems to work fine. When a password is reset, the notification goes to the work email by default. Is there a way for the notification
Remote Control - can no longer have two techs connected at the same time.
This feature used to work, now it brings up the screen and never fully connects. Is that feature still available and is there anything I can do to fix the problem? This happens across multiple browsers and computers. We are running Build Version:10.0.91 currently. I do have a support case opened currently but wanted to post here as well.
Adding Certificate from Microsoft CA
Following: https://www.manageengine.com/products/desktop-central/help/configuring_desktop_central/importing_ssl_certificates.html I'm trying to add a certificate from our Microsoft domain CA. It gives me a .cer and .crt file When I import the .crt file it asks for a .key file. What do I need to do to get the .key file? Are there alternate instructions when using a Microsoft CA?
Delete a technician email - Service Desk Plus
Is it possible to delete a technician email from a conversation thread in Service Desk Plus? We have a case where a technician replied to a user from within ServiceDesk with content of a confidential nature, and we need to delete the email so that other technicians are not able to view the content. I know that we can delete an email from a user, however it we only have options to resend or forward emails sent from a technician. Any assistance would be appreciated. Regards, Kylie Ware
Schedule Reports : patch
Every week I export a patch report and then sort by remote office and send one report per office... Is it possible to automate these reports? I don´t see this option in Schelude Report -> Missing patch
ServiceDesk Plus 9309 Released
Dear Users, SDP 9309 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9309: SD-66745: Subject of a Request gets hidden in the reply window, if the sender's e-mail Id is configured to a support group and the Request is assigned to a Technician in that Support group. SD-65802: Resurfacing of this issue in 9308 (which was fixed in 9305), Automatic status change configured based on Request Status Scheduler
The RPC server is unavailable Error Code:6ba
We have started receiving hundreds of alter emails stating the following. They list many different servers. I wanted to understand why these are happening and how I fix it. I am confused as to why ADAudit is collecting event logs from our servers when it's configured to pull from domain controllers. ADAudit Plus Error Error while collecting event log data from : <SERVER NAME> Error Details : The RPC server is unavailable - Error Code:6ba I have done the following troubleshooting.... Ran wbemtest
How do we acquire existing NTFS permissions for a DFS file share
How do we acquire existing NTFS permissions for a DFS file share
Audit Local Administrator Password Solution(LAPS).
Version 5031 is supposed to include this feature. I've been thru all the menus looking for it. Can someone point me to where I can find it? thank you, Jamie
Configuring SQL HA Listener
Hi guys, Does ADAudit+ supports SQL HA Listener? At the moment when we failed over to the second database, obviously AAP stopped working. Thanks
What it means to run Password Manager Pro service and PMP Modules service with domain account administrator privileges
Hi, We are thinking of using failover service, we already have the database running on a MS SQL cluster. However, at the end of the manual page for "Failover Service for PMP (MS-SQL Server Clusters)" it states, in the troubleshooting section, that "After configuring Failover Service, you should run Password Manager Pro service and PMP Modules service with domain account administrator privileges." What does this mean? We have our PMP running as Local System on the primary server. Does it mean we must
UC highlight reel: Enrolling users in ADSelfService Plus
Once you've created self-service policies, the next step is getting your users to enroll in ADSelfService Plus. After all, enrolling users in the self-service portal is the key to reducing the number of password reset calls coming into your help desk. In this video, Derek Melber explains how administrators can automate the process of enrolling users or even set up forced enrollment to make sure end users register for an account.
UC highlight reel: Enrolling users in ADSelfService Plus
Once you've created self-service policies, the next step is getting your users to enroll in ADSelfService Plus. After all, enrolling users in the self-service portal is the key to reducing the number of password reset calls coming into your help desk. In this video, Derek Melber explains how administrators can automate the process of enrolling users or even set up forced enrollment to make sure end users register for an account.
Unable to apply SSL certificate
I tried to apply a *.pem certificate that was provided by Entrust and once installed successfully and the server.xml file modified as follows, I am unable to access the application. In server xml I performed the following configuration: Connector port="8443" maxThreads="150" minSpareThreads="25" maxSpareThreads="75" enableLookups="false" disableUploadTimeout="true" acceptCount="100" debug="0" scheme="https" secure="true" clientAuth="false" sslProtocol="TLSv1+TLSv1.1+TLSv1.2"
Uninstall that instance and then install the current version.
Hi, I'm having a error message here when i install back the manageengine firewall analyzer, It says "an earlier version of firewall is already installed on this system. Uninstall that instance and then install the current version." I already uninstalled all the program files and no any files in add and remove programs. Please gimmi a solution for this. Thanks. :)
Can the ability to add attachments to a purchase request be added?
We need the ability to add attachments to purchase requests in order to include quotes in the request. This would allow the technicians to request purchases totally within SDP and not have to email quotes externally. Thanks Steve
Java Binary Causing High CPU
Hi, I am running OpManager build 12200. My host machine for OpManager has been operating well for the past three months since it was installed, but all of a sudden in the last few days CPU utilisation has been a near constant 99%. The culprit is the Java (TM) Platform SE binary process which is also using about 800Mb of RAM by itself. My system resources are: OS - Windows Server 2012 (VMWare guest) CPU - Intel Xeon E5-2660v2 @ 2.20 GHz (5 processors) RAM - 9 GB HDD - 500GB I upgraded the the JRE
General Document Storage
Is there s good location to store general docs and spreadsheets that contain company policy, training documentation or other important info that is not specific to a ticket and or request?
approver's name & email
Hello. please help. I need to include in this query the email address and the name of the approver of each of the requests. SELECT "wo"."WORKORDERID" AS "ID de la solicitud", "rtdef"."NAME" AS "Tipo de solicitud", "cd"."CATEGORYNAME" AS "Categoría", "scd"."NAME" AS "Subcategoría", "wotodesc"."FULLDESCRIPTION" AS "Descripción", "appStDef"."STATUSNAME" AS "Estado de la aprobación" FROM "WorkOrder" "wo" LEFT JOIN "WorkOrderToDescription" "wotodesc" ON "wo"."WORKORDERID"="wotodesc"."WORKORDERID"
Report on permissions directly assigned to users in SharePoint
SharePoint Manager Plus is a one-stop solution for SharePoint management that effectively controls access to various levels of SharePoint content. From a centralized console, you can check, grant, and edit the permissions of users and groups. The out-of-the-box reports provide visibility into your SharePoint infrastructure, making SharePoint Manager Plus the complete package. Steps to generate a report on the permissions directly assigned to users: Click on the "Reports" tab. Select the "Permissions"
Setting Chat to not showing up on End Users Machine till after first comment is made.
Is there a setting I am not seeing to set the chat to not show on end users till after the first message is sent?
Scan failed due to incorrect meta files....
To all, I am getting: Scan failed due to incorrect meta files. Please contact support with server and agent logs. Where do I find these logs to attach to this issue? Just manually added the agent to a Ubuntu 16.04 and although Desktop Central sees the device it cannot scan it. Thanks, Preston
How can we integrate site24x7 with SDP
Hi All, We are tying to create a ticket in SDPondemand for the alarms in site24x7?? Do we have any options?? If yes how can we do this?? Thanks in advance
Best way to upgrade to Desktop Central MSP?
To all, I have Desktop Central 9.0.2.82 and get the message before logging in to upgrade. What is the best way? Does it install over the top of the current version without issue? Thanks everyone, Preston
Schedule Status Change
Hello, Is there anyway to email the status change comments to the technician upon the scheduled status change? Also is there anyway to not have the scheduled status change send an email at all? I have two groups of people one wants the email while the other don't. Thank you, Eric
Issues with AD Manager Plus High Availability in an Azure environment
Has anyone else had issues configuring ADManager Plus High Availability in an Azure VM environment? I have been working with ManageEngine concerning the issue for a week or so. The tech, I have been working with, said our configurations are correct. He has not been able to get it working either even re-configuring HA multiple times. He is checking with the developers for possible issues with Azure. This is within a government Azure tenant. I am hoping that it is not an issue with ADManager
[KB] How to identify unused Exchange mailboxes?
Administrators routinely identify all the unused and inactive mailboxes in their organization. The two main scenarios where you would be asked to discover inactive mailboxes are as follows: Storage issues: You may be asked to discover all the inactive mailboxes for space optimization. Licensing: Licenses do not exactly come cheap. In order to cut costs, your organization may launch an audit to see if any dormant mailboxes are using licenses that could be better used elsewhere. Solution: Exchange
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