CSV Export not using correctly formatted attribute names
Hi, I'm trying to set up an automated task that reads from a .csv that ADManager creates. The two columns in the report are SAM Account Name and a custom attribute (extensionAttribute3). What I find is that when ADManager runs the report the column headers are whatever AD Manager has listed for the attribute. So in this case for SAMAccountname it exports as SAM Account Name in the .csv, thus the automation modification task can't run because there are spaces in the attribute name. How can I fix this?
Computer Bitlocker Status report
Hi, I just upgraded to v6.5.70 to have a look at the Bitlocker status reports but I can't find anywhere where I can run this report from. I also ran the all computers report but when I tried to 'add columns' there's no mention of a botlocker status there either. can anyone point me in the right direction please? Thanks.
TLM V2 issues with Service Desk plus
Greetings We have been running ServiceDesk plus for a number of years but have run into some issues following a DC upgrade to Server 2012R2. We keep getting NTLMv2 authentication pop-ups when accessing the SD+. We have a mixed environment and so our Lan Manager security settings are set to LM & NTLM with NTLMv2 if negotiated. We have been attempting to troubleshoot this issue with Manage Engine with no luck, excerpts from some of the most pertinent logs below if anyone has any ideas. sso log: HttpSecurityService:
Change Resquest
Hi, when I create a new change request the State Subimission just show me . Subimission -> Requested , Requested for information and Submitted for Authorization Planning - > Planning in Progress For otheres state also. The Accepted and Rejected not show me in change template . The Accepted and Rejected stay disable. Review the configuration state and status is ok . but I add new members in the workfolw Kind Regards Edson Silva
How do I exclude deleted requests from my servicedesk reports?
I see that my reports include deleted requests also. How do I remove them from it?
use work flow to move logs to a different destination server
Is It possible to use work flow to move logs off 1 server to a different server for storage?
Add in Option to Close Call by Technician other than Assigned To Technician
Is there an option to have a drop down box that you can close off a call by a different Technician than the Technician the call was assigned to? We have a situation whereby 99% of our support calls are assigned to a generic technician i.e. Helpdesk but depending on who is on the Helpdesk that particular day the call itself will be closed by another Technician. We want to be able to run reports that show who closed off the call as presently it just shows that ALL calls are closed by the generic
IPSLA WAN monitoring on Cisco Nexus 7710
Hi, I'm trying to configure WAN IPSLA monitoring between Cisco Nexus switches. On the IPSLA sender I've added the following configuration: IPSLA sender feature enabled snmp-server enable traps ip sla snmp-server host [OpManager_IP] traps version 2c private On the responder I have "IPSLA Responder feature enabled". SNMP community is providing RW permissions. Both devices monitored with OpManager. No ACLs or firewalls are between OpManager and IPSLA sender. Destination IP is available. OpManager IPSLA
Pending Request Menu Problme
Dear Manage Engine Tim, We had a problem with the pending request menu, Where pending requests appear to the user (called Noventi Febrina) only 1 ticket. If I see from technician, Noventi user has more than 1 pending request, with this I attach capture. We use SDP v 9.0 Build 9046, using MySQL Please help for this problem, Thanks for your help
Change Calendar view
How does the calendar view work for Changes? Which fields are required for it to show on the calendar? Is it just Start and End date? Will the Change stay on the calendar once it's closed like a historical record? Will all changes show on the calendar or only certain ones? Thanks
Open a ITServiceDesk Ticket using REST API
Hi, I am trying to open/list/filter out ITServiceDesk Ticket using REST API in Java. I understand, I have to pass TechnicalKey for authentication. What type of authentication I should use? Thanks Rajan
Tasks
Is there a way to get a notification when a task that is assigned from one technician to another technician that the task has been completed?.
Hablemos de ITSM | Serie de webinars de ServiceDesk Plus
Te invitamos a participar de una serie de webinars de 3 partes, completamente gratuita, que le ayudará a ponerse manos a la obra con los diferentes módulos de ServiceDesk Plus. Participe en la serie completa para optimizar sus operaciones de help desk de TI. Inscríbase una sola vez para formar parte de las 3 sesiones, programadas para los días 8, 15 y 29 de junio. Le enviaremos enlaces separados para unirse a las sesiones antes de la fecha programada. #1. Presentación de ServiceDesk Plus - Jueves
SDP MSP error after switching to HTTPS
I followed this document to prepare keystore, csr and load certificates. https://www.manageengine.com/products/service-desk-msp/help/installation-guide/documents/install-ssl.html It all went fine during cert creation and loading, but after restart I can't login to SDP anymore. The error message is "ERR_SSL_VERSION_OR_CIPHER_MISMATCH HIDE DETAILS Unsupported protocol The client and server don't support a common SSL protocol version or cipher suite. Any idea?
Custom Report Period (remove days)
Is there a way for a monthly availability report to be able to ignore certain days? For example, If maintenance is done on Sundays, how do we run a monthly availability report that ignores Sundays? Thanks!
This page can’t be displayed when trying to Access the AD Password Self Service Tool
After deploying the GINA/Mac installation some devices go to a "Page can't be displayed" where others connect to the tool fine and allow users to unlock/reset
Tickets Over 100 Days Old Report
Please can you supply a MS SQL Report that will allow me to list all tickets over 100 Days old? It would need to be the same as this report which shows 25 oldest tickets but showing ALL tickets over 100 Days old :- select Top 25 wo.WORKORDERID"Request ID", LONGTODATE(wo.CREATEDTIME) "Created Time", aau.FIRST_NAME "Requester", wo.TITLE "Subject", qd.QUEUENAME "Group", ti.FIRST_NAME "Technician", std.STATUSNAME "Request Status", DATEDIFF(day, dateadd(s,datediff(s,GETUTCDATE() ,getdate()) +(wo.createdtime/1000),'1970-01-01
Windows Domain missing on Windows resource (build 9001)
Hi all. I've also created a support ticket regarding this issue but just in case it was me missing something obvious, I'd try to reach out in the forum as well. After upgrading to 9.0 build 9001, I noticed that I no longer had the Windows Domain field. I then tried adding a resource manually - same problem. I'm pretty sure it's still there on existing resources as my Dynamic Groups based on domain still works (Resource Type = Windows, Windows Domain contains "DomainName"). I also tried adding a resource
Port requirment
I have installed pmp, my all resources are behind the firewall. Please tell me which ports are required from.client to RDP the resources , See the Session recordings etc. Currently only Https PMp application access port is open for client/ admins
Password Manager Pro Not Loading
After the security updates, I can no longer access the Password Manager Pro. On Firefox it says "Secure Connection Failed", previously it would have an advanced button and then you could add a temporary exception. On Internet explorer there is also no longer an exception option but an error message saying the page can't be displayed with the suggestion "Turn on TLS 1.0, TLS 1.1, and TLS 1.2 in Advanced settings and try connecting again. Thank you for the help.
Grant Technicians ability to view all changes
How do I grant all technicians to see all change control tickets? At the moment, technicians can only see changes that they have a role in.
Integrar TeamViewer en Servicedesk
Hola, Quisiera integrar TeamViewer como herramienta de control remoto para los diferentes equipos, pero no estoy seguro que sea posible. He leido algo en referente a que ServiceDesk no puede capturar variables del sistemas en referencia al ID de Teamviewer, con lo que no se integraría completamente. Gracias y Saludos,
Will you survive the certificate war between Google and Symantec?
SSL certificates form the bedrock of website security. For quite a while now, Google has been engaged in a war with Symantec, one of the largest issuers of SSL certificates, over internet security practices. Google has accused Symantec of mis-issuing hundreds of thousands of SSL certificates and has considerably reduced the trust they place in Symantec certificates. In turn, Symantec has acknowledged some of the mis-issuances and has come up with a set of remedial measures in an attempt to end the
Add Change Module to Standard License
Hello, How would I be able to add the Change module to out Servicedesk? In the 9303 Update notes it says: SDF-58913: 'Change' module has been provided for Standard and Professional trial editions." Is there a switch somewhere to enable this Change Management in our Standard license?
Access resource with unique account
Dear, We are deploying PMPv9 in our enviorment.. let me describe scenario where we stuck. I have created multiple users User A and User B in PMp I have add resource with local account LA and LB Now requirement is When user A rdp the resource it should be restricted to use only local account LA And user B can only rdp the resource with LB Currently user A or B can RDP the resource by using any local account ..
Report of the form and field rules for my service request templates
I have been able to get reports that list all my service requests grouped by category, but now I want to take that one further and list various template attributes. In this case, I want to list all the field and form rules defined for each template. Thanks in advance. Dave
Technician Auto Assign
Hi All, I am struggling with technician auto assign. I created a sub-group with two technician in it. i created a business rule for email mode to be assigned to the subgroup(two the two technicians turn by turn). I added the site of the technicians to Enable Exceptions to exclude them from Technician Auto Assign . My problem here is, case coming from requesters still go to the two technicians and if the technicians are in "Exclude following technicians" then the case coming through email mode
Predefined Technician when creating a problem ticket in Service desk plus
Is it possible to add this feature in the future update, where we can set a pre-defined technician in the problem template. This functionality would be good for us as the initial technician acts as a problem manager there after can be re-assigned to another technician after the problem has been raised
How can i configure a requester in order for him to be able to access the changes?
Hi i created a simple requester and i want him to be able to create a new change and see the changes he created. how can i assign him a change role?
Database Query Monitor
I am trying to create a "Oracle query Alarm"monitor to alarm on the SAP client being opened. Below is the query that works. select CHANGEUSER, CCCORACTIV from sapsr3.t000 where mandt='900' This will return an '1' or '2', if it is a 1 then I was it to alarm. The query works and changes if the SAP client status is changed. But if I set and alarm on the query then it only works once and then seems to delete/disappear. So then it does not work. Any one have any ideas why this happens ? the query continues
Cpu utilization monitoring setup
hi , i want APM to generate alert for cpu utilization only if the utilization breaches the threshold level for more than 30min or longer period. I have changed current configuration of my cpu threshold template to 3 consecutive polls so that is 5*3=15min. how i can increase that to 30min or higher?
SDSiteAdmin role can't select Change Implementer
I have a user that is set-up with SDSiteAdmin access under our MSP default site (OSC Host). This person is entering changes into the system for us however they aren't able to select technicians for the "Implementer" role. They can see the list of technicians but can't select anyone. The technicians are all set-up in the same site (OSC Host). Not sure if this is a restriction with the SDSiteAdmin role or if this is a bug? Thanks, Tammy Your Version : 9.2 Build 9204 Latest Version : 9.2 Build 9209 [Details]
Enable Geo location services on iOS devices remotely ?
Hello, I would like to enable Geo tracking remotely for IOS devices . However it appears (see link below) that this can only be enabled manually on each ios device. This is a problem as it means we have to handle each device before distribution . We are using supervised devices which are linked to MDM via Apple DEP . Is there a way to enable Geo tracking remotely ? Other MDM software has this capability so I believe it is technically possible. Please advise. Thankyou. Enabling Location Services
Requesters' settings modification - bulk mode?
Hi, I am seeking a way to change the following settings for all Requesters: Requester allowed to view - Show only their own requests to Requester allowed to view - Show all their Department requests Is this please doable from the Admin section/GUI somehow? Thanks in advance. BR, Michal
strange threshold condition in custom monitors
Hi, we are monitoring Checkpoint firewall using the latest MIB from the vendor. When adding some monitors from the mib, we cannot set the threshold conditions to be "<", ">", the only option is "Contains". How can I change the conditon type?
Administrators cannot view , edit or delete private reports
I need to delete a report that was created by someone who retired and is no longer with the organization, but administrators don't cannot access private reports.
Windows 10 1703 upgrade from 1607 & 1511
Hi folks, i face this problem when i upgrade from Windows 10 1703 upgrade from 1607 & 1511
Multiple Operational Hours
Hi Just wondering if there is any way I can have different Operational Hours for different Support groups. Thanking you Murali
Mobile Device Management within Desktop Central
Does it offer OS update ? Thanks,
$RequestLink has incorrect link
Hi, I set dns name for alias URL in SDP Self service portal. When I want to send first response to requester from reply template, I see this: It's label is right, but URL link is incorrect:
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