Password Manager Pro 9 is now available!
Hi, We are glad to announce the release of Password Manager Pro 9 (build 9000), which also launches our new user interface. The new interface is modern, smart, and efficient, with a strong focus on enhancing user experience. We hope you enjoy the fresh look of Password Manager Pro and find that it adds more value to your business. We further take this opportunity to thank all our customers and users for their feedback and the continued support. What's new in PMP 9? A) New User Interface From build
Agent SO
Hello, Does the ManageEngine Desktop Central Agent work on all types of Operating systems?
PostgreSQL Desktop Central
What is the default username, password and port to connect to PostgreSQL database in desktop central?
Does the Service desk Plus MSP support SAML Login?
We have a customer portal that required authentication and we want to publish the service desk link on this portal, but we don't want to make our customers to login twice, soo we look for a Single Sign On tool and we found that it uses SAML. Also, we want to set up this feature to our customers and they are not on the company's active directory. https://support.onelogin.com/hc/en-us/articles/201174114-Configuring-SAML-for-Service-Desk-Plus
New text box
Would it be possible to add a text box above or below the "Help card" that appears on Admin screens so that we can put in notes for ourselves, either to further explain how settings work (for instance, after getting more information in response to a forum post), or to document when and why a configuration change was made. A multi-line text box would probably work. Or maybe something that records separate fields such as the note itself, a timestamp for the note, and the user ID of the person adding
Holiday configuration
Good Day everyone, we have holiday starting from 20th June until 31 June. my question : there is any way to adding this holiday to Organizational Holidays one time instead of adding the day one by one ? thank you and best regards.
IT Requests not entering the Service Desk ticket queue
IT requests submitted by users via email are not entering the service desk ticket queue. The computer running the helpdesk application hung this morning, and I restarted it. Since then, new requests are not appearing in the ticket queue. I have stopped and restarted the Manage Engine servicedesk server and restarted it, but this has not corrected the issue. What am not doing correctly. Or is there something I need to start on the computer, like a service. I was not involved with the installation/configuration/setup
SSL Working with IE but not Chrome or Firefox
Suddenly I started getting a certificate error with PMP using chrome, but on IE its still showing as a secure website. Any ideas why this is happening?
Search for Assets has no results
Preface: I've tried restarting the service, stopping the service and running reindexdata.bat, clearing cache and using a different web-browser, using a different computer. None of these have resolved my problem. I believe its something to do with my account. My coworker's accounts can use the Asset search and they receive results. When on my account in ManageEngine I am unable to search for assets. But when Searching for workstations I find my result. This means for every search I do for an Asset
Custom Language translate
Hello. Is there any way to translate Service Desk Plus interface to custom language. Need Latvian. May be something like patch with the function to create the custom language. Thanks.
Monitor VM performance
How to monitor VM performance values such as memory and CPU using only the Vcenter credential in OpManager?
Monitor JBOSS
How to monitor a JBOSS application with OPMANAGER?
monitoring linux memory usage in opmanager
Hello I have a problem that i need to monitor centos 7 available memory As you can see below As I calulate then it isn't 68% as opmanager shows below but it is what top % shows below But opmanager shows the same thing that htop shows as you can see below: But the thing is that htop or opmanager doesn't show precisely the memory utilization. How can i monitor command free -m Available mem with snmp? Here is also the output of cat proc/meminfo
ManageEngine Free Webinar: Are you protected from the WannaCry ransomware attacks?
On May 12th, 2017, the world witnessed the biggest ever cyber-attack in the history of the internet. A ransomware named WannaCry stormed through the web, took over many companies’ network and held their data for ransom. In the first few hours of the attack, over 200,000 machines were infected and even the big organizations with most secure networks succumbed to it. The attack hit more than 150 countries and shut down everything from telecoms in Spain to the Interior Ministry in Russia. To know that
[KB] Prevent Intruder's Attack - 4: Remove License
Last week, we learned how to disable mailboxes in bulk to prevent users who try to gain access to internal data after leaving the company. As explained earlier this is not the only way to prevent access. No problem if you have missed the previous posts, you can access all of them here. Removing user license not only prevents user access but also prove to be a useful license management technique. If you don't remove the user license once the employee has left, it will add up to your cost as the
Changed request status to open when assigned to different group?
If a request is currently on-hold in one group and the technician assigns it to another group for them to work on it, is it possible for the request status to change to open status automatically? SDP 9.3 9309 MSSQL database
SupportCenter Plus hotfix 8101 released
Dear Customers, Today we have released our hotfix 8101. Please find the list of issues fixed and the features available in this hotfix 8101 readme Customers can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html For any technical assistance, please send a mail to supportcenterplus-support@manageengine.com or call us at + 1 408 352 9115 Thank You Regards, Arun Kumar - Tech Support Manager ManageEngine- SupportCenter Plus Direct Number :
SDP not accessible issue
Hi guys, We have a newly established SDP built 9309, with MSSQL - and twice now it suddenly stops working - when you access the site it gives you: error page cannot bedisplay 1. server is accessible ; but even loading the SDP client gives the same error 2. services is running (we needed to restart the service to get it running again) 3. org.jboss.util.NestedSQLException:No ManagedConnections available within configured blocking timeout - this is the only error that we've got from the time the issue
Using Related Fields on Forms
Is there a way (in either the Incident or Service Category templates for me to create linked fields. As an example, think about Categories. If I select PC, I have certain linked Sub-Categories. I'd like to create some fields in our Service Category (Service Requests) templates. If a person selects a PC type, I'd like to link two fields together. Say a person has a drop down list with: New Laptop, Old Laptop, inventory. If they pick Old Laptop, I want a certain list to show up of model. Same
OnDemand Scans and Bit Locker
Will loading Bit Locker on our PCs have any affect on our daily scans that we run? Not sure, but figured it was worth running by you guys. Thank you, Josh
Service Catalog - SDP - On Demand
Is the Service Catalog available in Service Desk Plus OnDemand? I don't see it as an option and am thinking it's only available within the On Premise version? Can you please clarify this? I've checked under Self-Service Portal and am not seeing anything listed there either. Thank you, Josh
Solutions - Creating Link to Local Share
I'm starting to create our solutions and would like to create a link to a local share. There are files I need them to run if they select this solution. Normally I can use file://server/folder to do this from within Internet Explorer. However, when creating link within the solution it automatically appends the http:// that I don't want in there. Is there any way around this?
Workflow tasks on Serivce Requests that require approval
When creating a workflow with a set of Tasks for a "Service Catalog Service" that requires approval, why are the tasks created and assigned before the request is approved? Is there a setting somewhere that I have missed to make this work correctly? Let me describe the Service. The service contains 7 tasks to complete yet it requires approval first. I set a "Stage one approver" and selected these options: When the Service is filled out, the approval gets sent immediately as intended but the tasks
ManageEngine ADSelfService Plus Online training - Register Now
ManageEngine ADSelfService Plus is back with its season 4 of free online workshop sessions. So, what's so special this time? We heard your feedback and took actions to satisfy your needs with all new and enhanced topics and agenda. ADSelfService Plus free online workshop series June 7 - July 6, 2017 Reserve Your Spot Join our product experts for an hour each week and delve deeply into ADSelfService Plus and know more about implementing the best practices of Active Directory password management
Request template with approval workflow giving sporadic issues
On version 9307, MSSQL Recently templates that have a workflow using $REPORTING_TO$ have begun to act up. Users will fill out the template, hit the submit, but instead of submitting the form, SDP will bring up the default template instead. Users are then entering data again and using that form to submit a request which does NOT have approval process. I CAN'T replicate it on demand via a test user. It seems to work correctly for me. Both of the users who have had this DO have managers in their account
Email Alert by SLA
Hello, We have our SLA's setup by Department and by Service issue. Is it possible to have an email alert when a user logs a request and it falls within a certain SLA? Some of our response SLA's are very tight and i need them to go to a distribution group so everyone can see there is an urgent response required. I cannot see an option in Business Rules to create an alert for an SLA.
APM and Custom Instrumentation
Hi All, I am having trouble getting the desired trace output from specific packages/classes/methods. It seems i am doing all the right things but still do not get beyond a certain Vendor class. http://help.appmanager.com/apminsight-agent-configuration https://www.site24x7.com/help/apm/java-agent/custom-instrumentation.html#conf nl/comp/portaal/controller/ShowPortletController : : nl/comp/portaal/tools/JournalArticleTool : getFieldValue : com/liferay/portlet/asset/service/.* : : com/liferay/portal/.*
How to create custom charts in the Dashboard
Hello everyone, I am trying to create a new dashboard in order to set my custom views with charts & tables. As I have checked the only type of custom report that can be inserted to the dashboard is the matrix type. Please, correct me if I am wrong. Is there any way to insert different types of reports such as charts? For example I have created a matrix report that I wish to convert it into a chart type. The report is correctly inserted as a table to my dashboard but if it could be displayed as a
So many tickets to close, but so little time. Where do I start?
With piles of tickets flooding their system by the hour, a service desk technician's efficiency is determined by how quickly they manage to close the impending tickets in their name. A tough job, even for Superman. But you don't need super powers to solve this. Using a simple report, a technician can decide which ticket to take up first.All they need to do is to create a report to view the incoming ticket trend and categorize it, based on business impact. Knowing which tickets have a higher bearing
Approvals through ServiceDesk Plus Mobile app
Hello Users, Incident & Service Requests approvals can now be done right from ServiceDesk Plus iOS App v4.2. Please upgrade your mobile app to the latest version to use this feature. ServiceDesk Plus server has to be on the build 9303 and above for this feature to work. We are working on our Android app to support this feature and it is expected to be released soon.
Version Management
Is there a way to configure service desk+ to keep track of the current version being used within the organization and tracking the current version available at the vendor ? Can this application send email notification when current version is released by the vendor? Thank you Swapna
iOS App and approval pending even if request is approved
HI, I've noticed that even I approved a Request, it's still present in the App "Requests Pending My Approval" section. We're on build 9.305 and latest iOS App from App Store Thanks alessandro
Cannot log in to download latest patch
Hi, I keep getting not found or blank screens when I try to download the latest version of service desk +. Is there another resource I can use?? Thanks
Setting up sites with network information
Hi, So we currently have a medium sized database of information in microsoft access which holds information on remote sites we support which we want to import into manage engine. The main problem arrises when we have networks on these sites with passwords, IP addresses, ISPs, broadband line numbers, ip addresses and Mac addresses as well as printers, and desktops etc. Is there a sensible place we can input this information in as a whole site? At present I see two options: 1. Put all of
Deleted "Description" from Incident Additional Fields
While cleaning up some unused fields I inadvertently deleted Description, from the Incident Additional Fields. What are my options to resolve this?
Convert to SQL from Postgres - error in SQLGenerator
I am converting from Postgres to SQL server. I have upgraded Service Desk to the latest ppm. After I connect to the sql server and it creates the database I then run the restoredata.bat. I get an error mess that the SQLGenerator cannot find the file mssql_functionpatterns.txt but when I do a search for the file I find it in the folder ManageEngine\ServiceDesk\conf\Persistence and ManageEngine\SerivceDesk\DesktopCentral_Server\conf\Persistence.
Delete Products
Hi, It would be great if unused products(model) can be deleted by selecting all assets. Lets say I want to delete unused products and I have over 1000 products, its a hassle locating each one, instead by selecting all products and clicking delete, the system must be able to deleted unused ones.
Requester Search Change
Would like to suggest that when you are entering a ticket that the Request Field search for the first or last name to find a match. Right now it looks like its either using only first name or the CI name. My Help Desk would like to start typing last name to find a requester since we have so many people who have the same first names.
SupportCenter Vs. ServiceDesk
I am looking at purchasing either SupportCenter or ServiceDesk and I have a couple questions. 1. It looks like ServiceDesk is the same application just with additional features as SupportCenter is this correct? 2. If this is the case, why are they both priced the same? 3. Is it possible to purchase a 2 technician version of SupportCenter as is available for ServiceDesk? 4. Are both products going to receive continued development from AdvantNet or is one going to replace the other? 5. I am looking
Close requests without worklog and/or resolution
Hi, is there a way to set up requests so a worklog/resolution would not be required to close the request? Our organization has one group where service requests are added, but it's more for acknowledging items, as opposed to resolving tech issues, i.e. a worklog/resolution doesn't make sense for this group. We'd like a way to close these items without entering a worklog and/or resolution.
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