Recorded Sessions Purge Schedule Uncaught Syntax Error
I'm in Chrome 58.0.3029.110 (64-bit) running PMP 9.0.0 update 9001 fresh from the installer. I setup session recording to: Purge recorded sessions that are more than 7 days old. When I go to Admin > Manage > Scheduled Tasks and when I try to edit the Scheduled Task under User Created Schedules: Recorded Sessions Purge Schedule, I receive the below Error looking in Console for Chrome. I don't have the issue with the Active Directory Schedule I have setup, that works just fine and I am able to edit
Manage existing fields
Hi, how can you edit the fields already present in the templates? under incident template, i want to edit the options available for the field category. thanks
SDAdmin Servicedesk user can't see Dashboard/Admin tabs
I created a new user and assigned them SDADmin role, but when they login they can't see the dashboard to see all tickets they can only see thei own requested tickets. I am using the linux installation version 9.1 Build 9101
filed and form rules: script
Hi all, Please someone can help me. I need a script so that, on a request form submission, it will be possible to automatically set specific asset attribute of the selected asset with value set in a request form filed (i.e. on request submission, the value in imput in this form field should update a corresponding asset attribute of the selected asset). the scenario is this: I have several assets consisting of photocopies machines managed through SDP asset's module. All users can ask for service
Notify Technician Group of Requester Response when ticket is unassigned.
If we have a ticket that is not assigned to a technician, how do we notify the group that a response was submitted by the requester? We have technicians who will respond to tickets but not assign themselves to the ticket because they are doing diagnostics to see what needs to be done to resolve the issue. I would like the assigned group to be notified only if the ticket is unassigned.
Issue : Pass-through" Authentication [ Single Sign-On ]
I've a problem about SSO function .Both internal user in a domin and access from external website such as http://dain.ehelpdesk.com Most empoyees work outside the office when access is show authenticate popup everytime. Please let me know to fix it. see the actachment
Re-approve approval request in SD+
Hello, We recently upgraded to the latest SD Plus v9.3 build 9309. Before the upgrade we were able to approve a request in multiple stages. Now however when one approval is given, we cannot approve the other ones as we get a message the request has already been approved. Is there any work around for this? i.e. below screenshot with multiple pending approvals in one ticket. Appreciate your feedback. Kind Regards,
Custom sort request view drop-down menu. Allow technicians to customize it to their preference
We would like the option to allow technicians to custom sort their Request Views list. For instance, move "My Views" to the top or hide other views that are not relevant to them.
Free ADManager Plus online workshop series
Free ADManager Plus online workshop series June 6 - July 6, 2017 Every Tuesday, Wednesday, and Thursday Save your seat ManageEngine's most sought-after workshop series on ADManager Plus is back due to popular demand! This series, comprising of 5 workshops, will get up close and personal with various features of ADManager Plus, and explain how you can leverage the product with the help of real-time use cases. Agenda: These workshops will show you how you can: Manage group membership and file server
Reporting on archived requests
We have data archiving configured for 2years in SD+ and would like to be able to report on these tickets. Are we able to import the archived requests in analytics to perform year over year trending? SD 9302 Enterprise MS SQL ------------------------- Ottawa - Canada
Postgres tuning / optimization
Hi guys. I have migrated our SDP from MySQL to Postgresql and now I would like to know if I can optimize the performances of the database, to speed up server response. Windows 2012 R2 x64 with 10 GB of RAM allocated. What I can change to better support the SDP, and to allow all technicians to work much comfortably? Thanks in advance. Giovanni.
Recurring reminder in servicedesk plus
Hi How can I set a recurring reminder in servicedesk plus. Or in other words need to schedule a recurring task for a group of technicians. Version 9308 MSSQL Standard Edition Thanks & Regards Murali
ADAudit Plus multiple domain configuration
Hello, I'm trying setup ADAudit Plus auditing multiple domains from one instance. ADAudit instance running in domain A under service account. When I'm trying to configure Audit Policy using button, it failing with PolicyStatusUnspecified error - Error Code:80004005 Even if adding domain B under domain B admin permissions. I'm wondering if someone succeed set up ADAudit plus running multiple domains with all audit features. What accounts setup and permissions should be used for this.
REST API Issue
I am currently working through creating a PowerShell Module leveraging the PasswordManager Pro REST API. However, I am running into issues when trying to delete resources without any accounts associated with them. This is due to the REST API Call https://[my url]/restapi/json/v1/resources?AUTHTOKEN=[my token] not returning the ResourceID attribute when the row count is 0. Below is the function to return a ResourceID including how to call it from within PowerShell. Currently it will return a ResourceID
Free training from ManageEngine - Register now!
Free Exchange Reporter Plus online workshop series June 8 - July 6, 2017 Thursdays @ 11:00am EDT Register here ManageEngine's workshop series on Exchange Reporter Plus is back due to popular demand! Attend these workshops to find out all about Exchange Reporter Plus and how it allows you to monitor Exchange health, audit changes in real time, and analyze various Exchange components and entities. Agenda: These workshops will show you how you can use Exchange Reporter Plus to: Fetch mailbox size
Get Online Technician via API
Hi all, I wanna get "online Technicians" status via API How it's possible?
Installation Problems
I'm trying to install ServiceDeskPlus_64kbit in an Azure vm environment. The install seems to get hung up on Application Layer Started about 80% or so through the installation process. I found some instructions in the forums that suggested I stop the engine, change the service to manual and run the run.bat from c:\manageengine\servicedesk\bin. I did that and I get this... C:\ManageEngine\ServiceDesk\bin>run.bat "Inside Change JRE" ===============================================================================
Setup view to show request that a Support rep is Following
Hi, Is there a view that you can setup to track tickets that you are following? Regards Cathy
Manage Engine SupportCenter Plus - Slowness and takes ages to load the request screen
Dear All, We are facing a serious issue with SupporCenter Plus since we've been using it and the application hangs now and then also takes ages to load/ refresh the request screen. We are using verison 7.9.0 with build 7905 on MySQL We got about 10+ technicians working and average of 90-100 Tickets per day. I am wondering whether it's due to the heavy load? If any one have suggestions / face simlar problem please advise to us. Thanks,
Survey option by Support Group
We are currently using SDP 9003/MSSQL. Currently, Survey's are only available when a "request is closed", after "# requests are closed", and when "# requests from a requester are closed". We would like the ability to assign the survey on the level of a support group. For example, we have several support groups within our organization, but not all of them require a survey be sent to the requester. We need the ability to limit the survey by support group, or by template. It would be convenient and
Best practice for Software Categories - Desktop Central
Hi All, Im looking for recommendations or best practice when creating Software Categories within Desktop Central. I have set up the following Categories but wondered what you other guys would recommend or what you have set up? Any advice would be greatly appreciated... My Categories: Business Software / Communication / Accounting / Database / Development / Games / Multimedia / Freeware / In House software / Office Suites / Patches & Drivers / Personal / Security Software / To
Would like to have a new product between Desktop central and security manager, based on plan
Hello i use security manager pro and Ms VISIO to manage my it parc. 600 pc i try desktop central but it is too much complex.... I would like Manage Engine make a software behind security manager and desktop central but the most important is that it is graphical! - based on ms visio or equal, - we could add plans - we could manage many locations - we could have icons panels (pc printers, router, switch and many more, we'd like to create wich can have some fields what user can define and changed,...name
Domain users can't log in
I am having an issue on a newly set up installation of Service Desk Plus. I have imported domain users but they cannot log in with their credentials. It does reflect the domain name when their username is typed in but it acts as the password is not valid. Any help is appreciated.
How to Install .CER SSL Certificate - Microsoft AD_Internal Cert - ServiceDesk Plus
Hi, I have created Keystore file and .CSR file as mentioned in the below link. https://www.manageengine.com/products/service-desk/help/adminguide/introduction/install-ssl.html Now, how do I install the .CER Microsoft AD, internal Certificate onto ServiceDesk Plus. Please do help me out here! Thanks, Wasim
ServiceDesk Plus will not load / start
Stuck on "Application Layer Started.................................................................................................................." wth....... ??? We have it running on another server and we have just bought this new one and we want to install it on the new one.. Trying to install the new 8.1 on a Windows Server 2008 R2 64 bit box thank you in advance for any assistance
Search requests option for requesters
Dear Support team, We are using 9308 version. Technicians are having the option of searching the requests, solutions etc on top of the page. But the requesters are having only the solutions search option. Can we enable the requests search for the requesters too. Thanks & regards Murali +971506424099
Alert not showing
Dear Support teams We have recently upgraded to the 9308 version from 9118. The alert bell symbol used to show the incoming notification numbers in red letter earlier, but not showing now. Could anyone shed some light on this issue. Best regards Murali +971506424099
Need Query for all tickets to see month wise in one specific year
Dear team, I need a query to see all the tickets created in 1 year, and it should be in monthly bases. Please if any one can help. Thank you. Sid
web page rendering errors and password reset download json file
Build Number : 5330 OS=windows server 2016 The service is behind an apache reverse proxy Problem 1. On many pages it looks like the wabpage is not rendering right like some css or javascript is missing. Problem 2. If windows has the much change password on next login enabled the user will be force to change password. That is fine the problem is after the user hits submit on the password change it returns a json page that and not a webpage.
Untrusted CA Root cert
Hey Guys, I followed the SSL instructions per the SSL guide but am receiving the Untrusted CA Root cert error (I used Comodo Essential SSL). It is showing as self signed instead of being issued by Comodo. I also edited the connector information in the server.xml file for the keystore file & password. Thanks, Shane Taylor
Desktop Central Version 9.1.1.0.0
Hi! Can someone help me where can I download the version 9 of desktop central? Thanks, Gau
Permissions to edit or add new reply templates?
Hello, I would like to give a technician access to edit or add new reply templates. Can this be done, I went into roles but I'm not sure what to check? Thank You Jerry
Generate patch summary 10.0.93
I just updated my server to 10.0.93 and notice that under the all system view. I noticed that when I refresh the page computers that were either scanned then patched that had missing patches or computer that were scanned and have missing patches just show up. As before if I refresh the page I would have to generate an patch summary to show the updated changes in missing patches. Any reason why I do not get this prompt anymore?
Migrate SDP from Windows 2003 x32 to Windows 2012 R2 x64
Hi ALL! We use SDP 9.3 Build 9308 on Windows 2003 x32 SDP is avaliable for 443 port (https://sd.mycompany.com) What is the best plan to migrate SDP to Windows 2012 R2 x64& How to ?? http://odarchuk.com
Removal of Spotify Application through ME
Hello: I am trying to remove the Spotify application through ME but it fails. Has anyone else tried this? Thank you in advance. Stephanie
Cannot start Service Desk Plus MSP
I am trying to start the application after installing it and it freezes. This is what I am getting. And then I have to close out of my terminal because it won't work. root@debian-axiros:/usr/ManageEngine/ServiceDeskPlus-MSP/bin# sh run.sh ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /usr/ManageEngine/ServiceDeskPlus-MSP JAVA: ./../jre/bin/java JAVA_OPTS: -server -Xms128m -Xmx2512m -XX:PermSize=64m -XX:MaxPermSize=256m
Ability to assign tasks to requesters?
Is it possible to assign tasks to requesters? This is something that would be very useful.
Can have a menu to transfert some properties from an old asset to a new
Hello it could be great when change an old asset (like desktop) to a new, to be able to transfert some properties, without make it manually (I don't see this feature actually) Could be automatically - replace "the link and the new icon" between CMDB's assets; - push the old asset to a new group "stock" - keep informations of assets replaced in the new asset properties, to have the history for a user's asset (desktop changed because a lot issue with the old asset Regards
Others in Conversation shows high Traffic
I am seeing a major chunk of the traffic categorized as Others under the conversation. May I know why I am not seeing the actual IPs of source and destination?
Populating existing requesters with Active Directory info
We actually have Active Directory authentication for our requesters but now we want to populate requesters info by importing some fields from Active Directory. I have been reading the Admin Guide and it says: "If you have not yet imported requesters from any of the domains, you can import them by clicking Import Requesters from Active Directory link." The part in red is what troubles me. Can I activate the requesters import now that I have been running SDP for quite long time now without loosing
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