User Survey results list
I can only view the last 6 User Surveys submitted. When I change the view from 6 to anything else (25, 50, 100, 200) it refreshes the page and defaults back to 6. Has anyone ever had this issue? Happens in IE and Chrome. Also this limits any reports ran on User Surveys to those 6 as well. Running: Your Version : 9.2 Build 9232 Thanks, Josh
IE 11 issues with 9307
Since we have upgraded from 9238 to 9307 (MSSQL), IE 11 users are reporting that they are having issues closing tickets as well as entering new requests. When closing a ticket, they fill out all of the required fields, hit update and the screen goes to a new request screen and the changes are not saved. Similar is when creating a new request, all of the fields are filled out and when saving the request, it goes to a new request and the request is not created. The users have tried clearing their
Incident Catalog - Template Categories
In Requesters portal, under Incident Catalog I see this Template Categories: Application Login Communication Email Hardware Internet Software How can I add another Template Category and relative Icon?
Key Manager Plus 5.1 released
We are happy to announce the release of Key Manager Plus 5.1 (Build 5100). We want to take this opportunity to thank all our customers and users for their feedback and continued support. Key Manager Plus 5.1 provides landing server support for SSH key management. Typically data centers limit direct access to remote devices due to security reasons and network segmentation. Therefore data center admins have to initially connect to a landing server (jump server) and then 'hop' to remote servers. With
No me permite instalar Service Desk con MySQL
Necesito trabajar service desk con MySQL. La instalación se realiza por defecto con Postgresql y no permite cambiar a MySQL. Luego de terminar la instalación con MySQL ejecuto el .bat "ChangeDBServer.bat" y lo que hace es crea una base de datos en MySQL sin tablas. Como hago para iniciar a trabajar ManageEngine Service Desk con MySQL?
Field Form Rules question
Hi everyone! I wrote FFR for users, which wrote requests in non operational hours. it seems like this: var currentDate = new Date(); if ((currentDate.getHours() < 8)||(currentDate.getHours() >= 17)) { alert('message1'); } if ((currentDate.getDay() === 0)||(currentDate.getgetDay() === 6)) { alert('message2'); } There is a little problem in regular holidays, maybe there is way to get holidays like .getDay?
Suggestion
Hi, Could you add a "New Feature" to your list of considerations ? Would it be possible to make IT Service Requests have an on\off switch by allowing the rules to be applied to Technicians AND Requesters without having to make it visible to Requesters ? As we are designing these, if you don't select this, rules are restricted to Technicians. Currently we have to design them and apply rules to Technicians only, and when we are ready to launch choose "show to requester" AND then we have to amend EVERY
Extending the functionality of ADManager Plus
Hello We're looking for a product that will meet our AD account provisioning needs, so we decided to test ADManager Plus. I installed the trial, and tried to find the following functionality, but have not been very successful: 1. Configure validation rules on certain AD attributes, for example we need the Employee ID to have a fixed length of 6 digits. 2. Prefill AD attributes from (or validate them against) external data sources, e.g. the HR database. Is it actually possible to extend the functionality
Automation with Policy including a template = Cannot run by report
I'm new to ADManager, but am trying to configure an automation policy to run on expired accounts (a 90 day deprovision policy). I can create the automation policy fine, but when I try and tie it to an automation, I am limited to running the automation against a CSV file. I've discovered that, if the automation policy does not include an account modification template I can run the automation against a report instead. Why can't I run an automation policy against a report if I'm modifying accounts
Admin guide
Is there an updated Admin Guide and User Guide for ServiceDesk Plus? Link still opens ManageEngine_ServiceDeskPlus_9018_Help_AdminGuide.pdf
URL Monitors not working after updating iDRACs
Hello, I recently updated all of our DRACs and have noticed that the URL monitors for these sites are now coming back with the error: The URL https://172.20.11.6 is down, Reason : Host Unavailable I have logged onto the server that hosts Opmanager and am able to reach these pages fine so I'm not sure why the monitors are reporting that it is down. Our Opmanager build number is 11600 Kind Regards, Ryan
Chat functionality
The Chat functionality is in testing phase on the roadmap for quite some time now. When can we expect this functionality to drop? Will it support chats between 2 or more technicians?
Colors in list of Projects
We would like the colors for Status and Priority show in the Project list. Also, a way to create other fields for projects. Need a field for % Complete
Account link with AD
1. Please kindly advise if I want to link the accounts to a primary and secondary AD is it possible? 2. Please advise where to configure the link to AD.
Free RecoveryManager Plus online workshops – Starting from 6th June, 2017.
After the resounding success of the first edition of our free online RecoveryManager Plus workshop series, the second edition is here. Join this workshop to learn from our product experts how to use the tool to backup and recover your entire Active Directory environment, and VMware virtual machines. Also, get to know how you can granularly restore attribute level changes made to AD objects, entire objects/ OUs, and entire domain controllers from scratch based on your requirement. Register now to
Port of connection mismatch
Hello, I met a issue that port number is mismatch from generate netflow packet. Please refer below: You can see that src is 192.168.200.1:80 connect to dst 8.8.8.14:80 but this is wrong information. In fact, this connection is 192.168.200.1:6453 connect to dst 8.8.8.14:80. Can tell me how do I correct it? Thank you.
Cannot add software
Guys, I'm trying to add a new software license - in this case a "Office 365" license. I made a software item "Microsoft Office 365" first (manual), against which i would need to add various licenses. As you know Microsoft has various licenses: Office 365 ProPlus, Office 365 Enterprise E1, Office 365 Enterprise E3, Office 365 Enterprise E5, etc... So i add a new software product and change the product name to reflect the type of license i'm buying - but i can't - this is the error: (if i don't change
Problem with new request assign when specialist leave
Hello, I find one problem: When I choice unassigned state system show me (as on the screenshot) error. How can I solve this?
License for app with iTunes Store ID 1182946415 could not be found.
Hi, Purchased free App on VPP Store, appearing OK. Go to deploy the App and get this error everytime.
Failed. Please select the correct version of WebLogic Server.
Hi, I get this message: Failed. Please select the correct version of WebLogic Server. When I try add Weblogic Monitoring to v11 and v12c thankyou for you help!
Incident Template
On the Incident Template, there is section on the form for Requestor Information. Can I create additional sections on the form? For example, I would like to create one for Request Information and move the Category, Sub-Category, and Item fields into it. Also - When I set a new user up, one of the fields I configure is the Department Name for the user. Can I add this field to the Incident Template (under the Requester Name field) as a view-only field - so that when the Requester Name is set, the
Salud del disco
Buenas tardes Desktop central tiene la opción para ver la salud del disco duro ? Gracais
Field and Form rules
Hi, I would like to use the field and form rules when a request is created using a specific category so the system automatically changes the Requester. This is useful because I have a team of people raising requests under a specific category but they would like all further correspondence to go through one person. So, if I can get them raising the ticket under their userid but the form changes the Requester of the ticket in the background that would be great. I have nearly done it but I think I
[KB] How do I ensure efficient capacity and migration planning?
You need to constantly monitor the storage components such as mailboxes, public folders, databases, servers, and more in your organization. This comes in handy during capacity and migration planning. It also helps ensure efficient resource management. For e.g., you do not need more servers than absolutely necessary in order to host all the mailboxes in your organization. Track the free and used server space to ensure that company resources are not being wasted. Exchange Reporter Plus helps you keep
Please add the ability for task templates to update dynamically
We use task templates a lot. We'll make a template such as "Create Active Directory account", put a link to our wiki with the steps and then apply the task to our various hiring templates (Service Catalog forms). It would be great if when we updated the task template, all of the Service Catalog items the task template was applied to would be updated. I am an MSP user but I figure I'd put the feature request here for additional eyeballs. Thanks!
Community Digest - June 2, 2017
Alert for rdp logon success for servers
How would I go about creating an alert to be notified when anyone successfully RDP's into my Windows servers? and also an alert for failed attempts trying to log into my servers.
Report Request
Our company is trying out ServiceDesk Plus. I have looked at the canned and custom report settings but can't find what I'm looking for. I have used Remedy for many years. I have setup Categories, Subs, and Items. I would like to run/schedule the below report weekly: 1. A Summary report showing the top 5, 10 or 20 CSI types of requests. I want this to be a high level executive summary/graph report. I don't need to see a summary which includes low volume problem types. Ideally only showing problem
How to add Title to the Survey Settings->E-mail Content
I have tried $Title but it still not working. Please advice.
Solutions Per Support Group
I would like to suggest that in a future release would it be possible to have the ability to have solutions locked down and only accessible for a certain support group. I.E. We have solutions for IT that are sensitive such as password and what not but since the solutions are available to all technicians so we had to create another role which prevents them from seeing the solutions all together. If this can already done, can it be explained how.
Facebook Messenger integration with SupportCenter
Hello Is there any way to integrate Facebook Messenger with SupportCenter? I mean, if someone writes message in Facebook Messenger, create ticket in SupportCenter
Widget - users report, scroll
Hi everyone! There is small problem with new widgets. Custom reports can't scroll. I have some reports which include statistics on every technitian in group. In widget i can't scroll this report.
How do I change the HA Redirect?
When entering the domain to the HA server, it redirects to the primary server. This is be design but it is redirecting to the FQDN of the primary server and not the primary server URL which we have the SSL issued to. Where / how do I change it to redirect to the URL and not the FQDN of the primary server?
Run-Time Install
Is it possible to deploy software from server to clients during run-time of the client devices without the system restart or start up of the Clients?????
Back up en SDP On Demand
Buenas Tardes, ¿Existe la posibilidad de hacer back up de forma periódica en SDP On Demand?. Encontré la opción de exportar los datos en forma manual pero esta limitado a 3000 campos por archivo. Gracias
Email templates for multiple Support Groups
Hi, We have a number of Support Groups setup in the helpdesk and I am looking for a way to have a separate new request and closed request email template for each of these groups. Anyone know if this is possible and how that's setup? Thanks
Service Desk URL being Redirected
Our Service Desk URL is http://servicedesk.lfnorthamerica.com. Our users are being redirected to http://servicedesk.lfnorthamerica.com/ze/js/i18n/en/ze_ie.min.js and are being asked to down load a .js file.
Change status automatically when submit for approval
When we submit a ticket for approval manually, it won't change the ticket status it will just show a second status for approval. Is there a way that if we submit a ticket for approval that the ticket will automatically change it's status to something we define instead of In Progress? e.g. Waiting for Approval (which is set to stop the timer)? I checked business rules however I could find a criteria field to define this. Amy
Asset Notifications
Hi, We have a specific group of assets that are leased / loaned anywhere from a few hours to a couple of weeks. However, not all users remember to bring the gear back to the servicedesk when their lease is up. I've tried setting up the "Notify technicians and asset owners when the lease period for the asset expires", but so far it has not triggered any mails. We around around 15 assets were the lease is expired. I am not sure of the asset owner must be specified as well or if that is automatically
Moving multiple users between multiple OUs via CSV
Trying to do some AD cleanup and need to move multiple users around between multiple OUs. All the users in the csv file will not be in the same source OU, nor will the users all be going to the same destination OU. My csv file has the destination OU for each user. Is this possible via csv import? Thanks Pete
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