Technician is not under the template scope for operation - REST API
Hi all,
I encounter below error when running my script in the customer environment.
[15:05:06:586]|[06-14-2017]|[com.manageengine.servicedesk.sdpapi.util.SDPAPIUtil]|[SEVERE]|[67085]|: Sending response - status - Failed - message - Error when adding request details - Technician is not under the template scope for operation - ADD_REQUEST
Note: I tested the script in my working environment and it is working fine, no issues at all...
The customer site is using manageengine service desk version 9.2 while my testing environment is using version 9.3
Kindly advice