Default username and password is not working in Analytics Plus
I'm unable to login to Analytics Plus using the default username and password displayed.
Extra options for Preventive Maintenance schedules
Hi, The following Feature request that was raised over 9 years ago in the forums, we'd like to see the same thing... https://forums.manageengine.com/topic/preventive-maintenance-task-schedule-update-to-allow-%22every-2nd-xyz-day%22 I would reply to the above ticket, but to be honest, the formatting of the manageengine forums website is terrible! - the bar hides all the buttons to post a new topic. :\ Anyhow, just in case you can't click on the above link, here's an extract of the request that was
import data to OPmanager from opendcim
嗨，大家好 之前使用opendcim來管理我的服務器數據 我想將我的服務器庫存信息導入opmanager 怎麼做 ？？
Can we integrate OPManager with Service desk plus tool
Can we integrate OPManager with Service desk plus tool we have to build dashboard showing availability.
SSL For OnDemand SDP
Is there documentation on how to add a wildcard cert to our instance to eliminate the SSL warnings?
Database Migration Issue
hi i have an strange issue while trying to migrateDB from Postgre to MS SQL Server, Certificate for computer template is assigned to sql server default instance and force encryption set to be true. also ran MigrateDB.BAT and filled all fields with relate informations. but i get unable to connect error and in changedbserver.log i get these lines: [21:00:49:412]|[05-26-2017]|[com.adventnet.passtrix.migration.PMPMigrateDBServer]|[INFO]|[15]: Successfully started PostgreSQL Server| [21:01:02:224]|[05-26-2017]|[com.adventnet.passtrix.migration.PMPMigrateDBServer]|[INFO]|[15]:
How to arrange the groups of the views
Hello I'm working with build 9307. I created my own custom views to be faster in viewing the requests I often use. Then I have to scroll all the way down to pick my own view. I'd like to have the group "My View" at the very top, because I use them most. In my opinion custom views are more important than the predefined views. I know I could make a search of the views, but that is not so handy as clicking the first entry. I suppose there isn't an option to change that order, but there might be an option
Using date/time fields in custom triggers?
Am I correct that you cannot use date/time fields in custom triggers? I am trying to create a To-Be-Scheduled SLA for requests that need to be performed at a specific date, which we have a whole lot of. Jai provided me a script last week which works for changing the due-by date to any other date field, now I'm trying to trigger it at the right times. I thought I could just create a shared custom field named 'ScheduleDate' and trigger the script whenever that is populated on a template, but it doesn't
Answer to a service request will not be send - Anwort auf eine Serviceanfrage wird nicht gesendet
Hello, we have the following Problem: if we give a mail answer to a question in Helpdesk and we send it, the mail will not be send. We must type in the message again and send the message again. After three or four processes the message will be send to customer. Kind regards Marco ---------------------------------------------------------------------- Hallo, wir haben folgendes Problem: Wenn wir auf eine Serviceanfrage im Heldpdesk antworten und auf senden gehen, wird die E-Mail nicht versendet. Wir
Restore Data Batch problem
Dear All i face problem when i try to restore data batch , i use version 9228 , and the message appears to me as attachment
Custom Reports From Manage Engine
Hi there, Just wanted to ask if it is possible for manage engine to automatically save a custom report generated into a folder ? Thanks Niyi
Custom Templates for Task and Add Software.
Custom Template - I want to create custom task templates for various groups within IT. These will be blank templates with custom data fields as per group function. I did not see the option to create such blank free form templates. How can I get this to work? Any help is appreciated. Add Software - We need to add more field in the manual add software template, for example - Current Version Available Current Version in use Vendor Application Licensing Model Support Contact Details. Thank you
Surface Pro 4
Can Surface Pro 4 tablets be enrolled and managed in Mobile Device Manager Plus?
Customize Self-Service Portal for Technicians?
Hello Is it possible to customize the Self-Service Portal for Technicians? I'd like to add an own widget for the Technicians as I did it for the Requesters. Regards, Markus
Public solutions
Hi, I would like to know if its possible to use the solution database as a public database. Through the forums i already found out that it is possible to reach the solution database without logging in. But when we are there, there are no solutions visible even though i made them available through the self service portal. What other steps do i need to take to make them visible? Grtz, Luuk
A solution for duplicate incident request
Hi, I need to define role permission with this criteria: Can edit his own your group request that assigned Can view all other request & asset & CMDB that not assigned What should I do? What's your solutions? Thanks
Unable to Install on Linux | Ubuntu, Debian, and RHEL
Hello, When we go to install the downloaded 64bit file from the website and following these instructions (without GUI): https://www.manageengine.com/products/service-desk-msp/help/adminguide/introduction/installation-linux.html#lin2 we seem to run into an issue where the installer doesn't actually load. It states it is loading the Java(tm) Virtual Machine then goes right back to the prompt asking us to run a command. We've tried this on Ubuntu 16.04, Debian GNU/Linux 8, and RHEL 7.0 with the same
Tech Ramblings: How to avoid an upgrade failure?
You see a new version of Analytics Plus released and you are all excited to upgrade your installation. Maybe it has a new feature that you were looking forward to or you are like me, who is super OCD and the thought of not being on the latest version bothers you when you go to bed. Either way, you put your red cape on, plan for a downtime of 30 minutes, send out emails to everyone and begin your upgrade. BOOM! (the sound of reality), the upgrade fails and you have a mysterious error on your screen.
Mobile App Configuration SDP
We are currently working in the installation of SDP at one of our customers premises. We have successfully configured an SSL certificate, and the server has a secure access. Today, we tried to configure the mobile app so that users and technicians may enter remotely, but we received the following error message while trying to log in: login failed technician key not generated for the user How should I generate the key? How is this process configured? I searched in the admin guide but did not found
working with external vendor to get access
We have some consultant/technicians that need to log onto one of our servers but we don't know who they will be. It would be if we were asking Microsoft to use PMP to log into our server to work on something - we'd never know which technician would be the one that needed access today. And next time we need help we might get a different technician. Any thoughts on this?
Default Login Page
Once a User signs in to the Portal it defaults them to the "Change password" Screen. How can i set this to default to the "Enrollment" Screen? I do have the Self Update option turned off so it forces Change Password as the next default page.....
iOS VPP Distribution - Sync Failed
Hi Team When I'm trying to do an app sync I'm getting this error message: Sync Failed - Ensure that you have access to reach the domain: *.itunes.apple.com I've already checked the Token and on the DC server I'm able to ping itunes.apple.com. What could it be? Thanks Stefano
Failed. Please select the correct version of WebLogic Server. On opmanager.
Hi, I'm trying to monitor weblogic with opmanager but we get this as an answer: I already uploaded the .jar required but we still get the message, Any ideas of what I'm missing? Thank You
User missing "open with query editor" option when editing report
We have a user that can create query reports, but doesn't have the button for "open with query editor" when she clicks "show query". The permissions for her role are set to Reports: view, add, edit and under Advanced, "Create Query Report" is checked and "allowed to view" is set to All. Do only admins have this function?
How to produce report of requests actionned by a group?
our helpdesk creates a request and assigns it to group A and then group A performs the work and assigns the request back to the helpdesk for closure, how can I produce a report of all requests handled by group A within a Day/Month/Year? SDP 9.3 9309 MSSQL database
Custom subject on Incident template based on Requester information
Servicedesk Plus MSP 9.2 Build 9208 So I'm trying to figure out a Field & Form Rule for my template that makes it fill in the Subject automatically when the Requester field is changed. So if the Requester is in Department X the subject would change to "X Pinpad incident" But I can't select Requester as a "OnChange" item in Field and form rules. Also it's important that the technician can change the subject after that has been done.
Patch for HP laptops with MicTray.exe
Is there a patch available in Desktop Central for the mictray.exe HP\Conexant issue? I can find it on HP's site, but nothing so far if this is available in DC. https://support.hp.com/us-en/document/c05519670
OpManager Integration with SUMMIT ITSM or with ServiceNow
Hi Team, Can we integrate OpManager with 3rd party helpdesk tool to create incident in those tools for critical alarms generated byOpManager. Product :- OpManager Edition :- Enterprise Version :- 12200 Database :- PostgreSQL Regards, Onkar M
Unable to access "Resource Actions" or "Account Actions" dropdowns for ONE resource group
I'm running PMP 9.0 on Linux (upgraded from earlier versions). Since the latest upgrade, I have one resource group where, even as a superadmin user, I cannot access the dropdowns for resource/account actions. This functionality works for other groups of resources with the SAME ownership/sharing permissions. Additionally, I noticed from the javascript debugger, that there are error messages when I try to open these dropdowns. See the screenshot below. The image below was taken with the most
Single System Testing
Hi everyone, How do I conduct testing of the software without adding a domain? I am using a corporate computer on the production network, but want to make sure the software meets our needs before using it on the domain. Is there a way to direct it only at the host? Thanks!
Service Requests Versus Incidents, etc
Some questions... 1. Can I create additional options in the menu/sub-menu bars? For example, can I create an additional option on the menu bar for Questions that is similar in structure to Requests and Problems? 2. Can I change labels for any of the buttons in the menu/sub-menu bars? For instance can I modify the New Incident button under Requests say New Request instead of New Incident. 3. Can I combine Requests, Problems, and other types of Tickets into a single Ticket option in the menu bar.
OpManager Brocade SAN Switch Module
Hi, I added Brocade SAN Switch , I tested SNMP Credential it is okey but the monitor is not show data about switch. System description, packets etc.Screenshot of the monitor is added. What can I check for better monitor? Thanks for helps, Seda
Change WorkFlow Issue
When any change is made to any change workflow all change workflows are changed. They appear to all be synced together. Pls update ASAP!
Alliased email address
In Service Desk Support group I set email address to assign request automatically to this group (https://www.manageengine.com/products/service-desk/help/adminguide/configurations/user-management/configuring-groups.html) However, if email was send from my organization email SD shows default email address which is fetched by SD. I think this is some MS Exchange server problem and maybe someone have solution? If email was send from outside (gmail.com for example) everything works fine and request is
Technician calendar scheduling.
When i have to schedule a task assigned to a technician, is it possible to see the calendar of that technician and pick up a date from that? In this way i could schedule the appointments of that technician efficiently, without overlapping...
Product Type page is empty and Add New Product Type throws an error
Within the Asset Management section of Admin, if I go to the 'Product Type' screen, I get no list of product types, just an empty white screen [screenshot attached]. If I click on 'Add New Product Type', although the new product type form does show, I also get an error at the bottom of the screen [screenshot attached]. However, our previously created product types are still there - if I add a new product, the Product Type dropdown is correctly populated [screenshot attached]. I think this started
Integrating other teams into SDP
Hi All, I need some help with setting up other teams in service desk plus. We currently use servicedesk plus for Change Management, Security Incidents, and IT Tickets - All Tickets get logged when our staff email itsupport@...com We have a new director starting and wants our Faciliites and Accidents and Incidents Team members to use the Same Service Desk Logging System. 1) I'd like to know if we can give them access in a way when someone emails accidents@..com and incidents@...com we can get tickets
VM Monitoring
Is anyone experiencing problem with VM monitoring via VCenter? I can not, neither through Vcenter nor through ESX.
Applications Manager Version 13.3 now available for download.
Applications Manager has been updated with new features and enhancements and is available for download here – Version 13.3 and for update here – Service Packs . We’re really excited to introduce you to our newest features and numerous enhancements. Without further ado, here they are: HAProxy Monitoring - Ensure proper HAProxy performance and operation is by monitoring its key metrics pertaining to Listener, Frontend, Backend and Server. Microsoft Dynamics AX Monitoring - Collect information pertaining
Admin SMS Settings
Admin SMS Settings Please why do you allow only American SMS Gateway providers instead of having a dropdown box to select/choose a (Country) and show available SMS Gateway providers so that we are all not forced and clogged on only American SMS service providers and Gateway providers. Please allow www.smsfactory.co.za in South Africa as first International SMS Gateway amongst others so that we can configure to ensure benefits of continuous usage of SD Plus Enterprise. You can call them to show
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