UI Style of AD Manager
Hi, When you planned change current UI Style of AD Manager Plus to New Style like in an another products of ManageEngine (ADAudit for example)?
Previous install files
Is there a location I can download previous full installs? I need to restore data from an older version. Thanks!
Report with Employee ID
Dear Support, Please help me out in generating this report. which includes Technician, Request ID, Employee ID Requester, Department, subject, created time, completed time resolution as there is no employee id section to select in custom reports.
Add "Expiry" column in Active Contracts page?
Hi, Pretty sure I already know the answer but worth a try anyway - within the Contracts page - is there any possible way to add a new Column that can show the expiry dates of the Contracts so they can be easily viewed from the Active Contracts page?
Amending the Active Directory monitor
Is there any way to amend the services that are automatically monitored when using the default Active Directory monitor? The Active Directory monitor is monitoring the services above but we use DFS Replication Service rather than File Replication Service.
Error installing ManageEngine SupportCenter Plus
Hello Guys, Please, I am having this issue when installing ManageEngine SupportCenter Plus on linux. I need your assistance resolving this issue.
Access permission to report that created by query builder
Hi, I created a report with query builder for get all CI relationship and save it in SDP. Some technicians doesn't have any permission to view CMDB. For that I created a role with access to view request report like this: But I don't want to set permission to user for view query builder report that view CMDB. As matter of fact, how to prevent user to see query builder reports that not permission to see these modules? Thanks
ServiceDesk Plus MSP - version 9.2- Build - 9209 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.2 - Build - 9209 Please refer the Migration path table available here and upgrade to our latest build 9209. What's new in ServiceDesk Plus - MSP 9209 ? Features SDPMSP-10373 : Ability to import users from Remote AE like importing assets. SDPMSP-10433 : REST API support for Worklog Type and Worklog Additional fields while adding worklog. Issues Fixed SDPMSP-10258 : While adding a task through API, the description returns null. SDPMSP-10325
Reporting a certain hour within a day
Can I create a report that can; Report on tickets created in Service Desk Plus within 5:30 PM to 6 PM (30 min duration) I can't seem to able to create this. Hope someone can help me out.
Performance Monitoring
Is there a way to track performance monitoring of the ELA console?
Custom Report - Technician wise open/closed/WIP requests
Can we have customer report for the following requirements? We would like to have bar-chart report which should represent that Technician wise Open/Closed/WIP requests. When I use 'Tabular Reports' with chart options, it has been grouped by either Tecchnician or 'Open' request only. I cannot able to view the report as I wish to have. Am I missing anything here to build that report? Can we achieve this requirement? Please suggests. Regards, Bala
UC highlight reel: Tips for effective self-service password management
Is your help desk overloaded with calls from users asking you to reset their password? In this video, Active Directory and Group Policy MVP Derek Melber explains how administrators can use ADSelfService Plus to empower end users with self-service password reset and account unlock options, all without compromising security. Derek quickly introduces ADSelfService Plus policies, the foundation of self-service password resets, account unlocks, and more. Learn how to configure security options, including
UC highlight reel: Tips for effective self-service password management
Is your help desk overloaded with calls from users asking you to reset their password? In this video, Active Directory and Group Policy MVP Derek Melber explains how administrators can use ADSelfService Plus to empower end users with self-service password reset and account unlock options, all without compromising security. Derek quickly introduces ADSelfService Plus policies, the foundation of self-service password resets, account unlocks, and more. Learn how to configure security options, including
Change permissions not working - 9307 Build
Hi, We have a Change Role called Peer Reviewer who has Edit permissions in the Submission and Planning stages however the Technician who is assigned the Peer Reviewer role is not given the Edit button when viewing the Change record.
Error when user attempts to change a password
Running ADSelfService Plus, 5330, on an EC2 instance in Amazon Web Services. Using their managed Active Directory service. Most users have no problem changing their password but one user has issues and we see the following in the log file:Change Password Failed,hr:800704f1 Not sure what is going on here. Any insights?
Field & Forums rules error
Hello, I am creating a custom form that hides some option when the form initially loads until the request selects it. Example: Do you want a pizza or sub -Pizza -Sub If the user selects pizza, 3 options will show up s, m, l. By default it only shows the option after the user has made the selection and refreshed the page. Do I need to add a script as well to refresh or am I missing something in my configuration. Thanks, Chris
Incident detail report with Notes?
Hi I need to generate a weekly report on Incidents with their respective Notes. Fields for report: Request ID Requestor Department Subject Notes + Some Custom incident fields. Ive created a Custom Report but the Notes field simply states "Not Assigned" for every incident (bar one) even though I now there notes for quite a few of them. The one that does have something states on word which isnt what the actual incident Notes states. Version of ME: 9.3 Build 9308 Thanks!
Reply by email sent from the helpdesk
How do I enable reply by email for the requester and sender. I want the requester and sender to see all replies to helpesk email.
ELA - Invalid login
Hi, Recently I installed a new intansce of ELA, 10.8 (10080 build version), and I updated to 11.2 (11026). I took a backup before of upgraded. After, I migrated from pgsql to sql server database (http://help.eventloganalyzer.com/migrate-data-pgsql-mssql) but after of execute the restore of database and start the eventlog analyzer server service I signed on console but said is invalid loginname/password. In the log saids the follow. Thanks & Regards!
[KB] Prevent Intruder's Attack -3: Disable user mailboxes
Last week we saw how to change user passwords in bulk, which was suggested as one of the ways to prevent intruder's attack. This week we will learn how to disable user mailboxes in bulk. Using native Office 365 you can search for the mailboxes one by one and disable them. But with O365 Manager Plus, you can disable the mailboxes in bulk irrespective of their count in a few clicks. When a mailbox's credentials are compromised, we cannot afford to lose the contents of the mailbox, if it is a shared
More options for the 'Data Archiving'
Currently, we just have the options below to configure the archiving. How this is configured Today we can't configure intervals between 1 and 2 years, for example, 13 months. This option will be very helpful for the SDP customers. -- Tainã Rodrigues ACSoftware Brasil
9.3 Build 9307 on chrome Version 58.0.3029.110
about 3-5 times a day ME ServiceDesk just freezes, the entire chrome tab becomes unresponsive. all other tabs work perfectly fine, even the ME Desktop Central V10.0.73 works perfectly. eventually about once or twice a day not even a refresh (f5) will work and get the following
Update Requester based on new field EmployeeID
I am trying to write a script to update the requester field on the incident template when a technician types in the employee id into a field i created. The part I am stuck on is how to "lookup" the requester by the number entered as a field and form rule on field update. so in this pseudo code example... var x=$CS.getValue("EMPID"); var y=lookup requester(x) return name $CS.setValue("REQUESTER",y); Is this possible? If not in field and form rule, can a script work? I am trying to avoid that though.
Hp Blade c7000 Enclosure
Hi All, We have C7000 enclosure and less than 50 rackmount DL series servers, already hp-sim in place for providing any hardware failure on system, Objective to replace hp-sim by opmanager why i follow two monitoring tools make it central one I already go through the below link but seems no luck to get the template https://forums.manageengine.com/topic/hp-blade-center-monitoring kindly advise if some one has already template for this blade so we are ablt to monitor Regards Adnan
Place public documents on Users Start Page
Good morning everyone, is there a easy possibility to place e.g. PDF Files on the Requester's Home Page with all basic information? Thank you and regards
Other Team's Using our Service Desk Plus Instance.?
Hi, I need some assistance please. All tickets that are logged get generated to ITSUPPORT@UPNORTHGROUP.COM We have been told that Facilities, And Also Accidents and Incidents would also like to use the same system to log tickets automatically using our Service Desk System. I do not want to see these incidents coming in as some of these may have strict salary information and other information myself and Paul want to keep separated I would like to know is it easier to run another instance of
Disable policy not passing " in custom script
I am using a custom script for account creations and passing the following just fine: customCREATE.bat "%physicalDeliveryOfficeName%" %username% When I try to do the same in the custom fields for disabling an account, the quote is transformed: customDISABLE.bat "%physicalDeliveryOfficeName%" %username% I am scripting off of the office field because they all have their own file servers. The problem is, we have some offices with two-word names, so there is a space. I need to pass the quotes
Appman & Sqlserver 2012 SP2 memory leak issues known?
Hi, We are using Appman (manageengine) with a SqlServer 2012 SP2 as repository. The db server gradually uses more swap-space and I've the idea appman is causing a memory leak in the instance. The server has 12 gbyte of memory and the appman instance can use max 3 gbyte. There is another sqlserver instance which can also use max 3gbyte. This the memory allocation by the appman instance: My question is: is there any memory leak issue known when using a SqlServer 2012 SP2 instance? regards, Ivan
Time out by one hour
Hello, I am having an issue where the logged time for our calls is one hour behind. See the attached where a call that was logged at 8am, is displayed as coming in at 7am. The time is correct on the server and also the correct time zone is selected under individual accounts (Personalize etc). What needs to be done to fix this? Many thanks, Mike
Setting Home Folder directory using Modificatio Rules
I created a new user modification template to change user attributes and have the template add a Home Folder using the Modification Rules. Hass any one had any issues when applying the a template to an user and the Home Folder was not modified. I can set other AD attributes such as group memberships, description and department. These fields are getting modified when template is applied however the Home Folder is still set to the previous value. In my case their is not home directory set for these
File server management feature missing?
Hi everone, i'm testing AD MAnager Plus and I've notice that "file server management feature" is missing in my control panel. Is necessary to activate this feature? Do I have to install anything else? Thanks in advance.
Are you paying attention to your customers' woes?
Imagine a situation where you are booking tickets and have submitted your payment details, while waiting for the confirmation message. But all of a sudden, a webpage error occurs and you have been charged for the tickets, although you haven't received any booking confirmation. You call customer service to express your annoyance, but to your frustration, you are put on hold. You send them emails, but there is no answer. Annoying, isn't it? Owing to the unpleasant experience, you might decide never
Not able to collect the data for Disk attribute using SSH mode
I have a lot of warnings with this message "Not able to collect the data for Disk attribute using SSH mode" anyone know what this mean ? this is in many diferent redhat version regards.
Email based integration..
Hi Team, We are in the process of evaluating integrating Solarwinds monitoring tool with ZOHO manage engine Service Desk plus. We need to know is there any possibility to auto ticket in SDP by email based integration. If yes what is the format of email should be sent to SDP email ID . Also need to know how to close the ticket automatically by email based integration. Regards, Kavitha G
After the upgrade to version 8.1
After the upgrade to version 8.1, the E-Mail Command Settings function stopped working. When you try to pick up a letter from a mailbox with the specified E-Mail Subject Contains * MAIL_FETCHING is stoppeded. Log Message Error when processing mail Cause Error processing email with subjectOfMail: ## 18404 ## @ c @ and messageid
Applicable Patchs counter reset?
Hi, I did all Applicable patchs about wannacrypt. But, missing system counter dont reset. i patched all servers and then i reboot. they seem missing. How am i reset applicable patchs counter? i added screenshot about my problem. Thanks very much...
Business Rules - "Perform these actions" - Set as created "Request - Additional Field"
If I have a Request – Additional field (Pick list) created, is it possible to perform an action linked to this additional field?
Trouble connecting to psql database
Hi, I am having trouble connecting to the psql database on the local server where the Service Desk is installed (v9309). I am using this command psql.exe -U postgres -p 65432 servicedesk in the "bin" folder location via a command prompt but I get the following error: FATAL: no pg_hba.conf entry for host "::1" Has anyone seen this before? Thanks, Lee
SNMP OID
How to add monitoring to a specific OID
Configure SQL Server Replication
While configuring SQL server replication, I am getting the below error. ERROR OCCURRED: Invalid SQL statement or JDBC escape, terminating ''' not found. The log file directory is in the explorer window and there are no corresponding errors. Please assist
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