SLA Notification
I have configured our system to generate notifications when SLA's are about to be violdated. My question is why can't I send the notification to a support group. It really is kind of dumb to only be able to email one technician. If that technician/manager is on vacation then no one will get the notification.
Is there a way to use a support group for the notification? It would be extremely helpful. Or if there is some other work around that would be good to know.