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Sysadmemes: One does not simply become a sysadmin!
Here we are with another image to be memed by you all. Come, caption, and win $20! Inflate your chances of winning by captioning more images from here.
Assigning of tickets after Business rules are run
All, We've setup some business rules to route tickets to our various site queues. This works great until you have some techs that don't check their queues for a week. Is there any way to auto-assign the tickets once they are in these site queues? If possible, using level of effort as the main load balancing medium. Thank you, Tom
Failed to start the server
[10:47:21:150]|[07-11-2017]|[org.apache.catalina.core.StandardContext]|[SEVERE]|[30]|: Error starting static Resources|java.lang.IllegalArgumentException: Document base /SD/ManageEngine/Servi ceDesk/server/default/webapps does not exist or is not a readable directory at org.apache.naming.resources.FileDirContext.setDocBase(FileDirContext.java:140) at org.apache.catalina.core.StandardContext.resourcesStart(StandardContext.java:4894) at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5074)
Can you add an attachment to an incident template?
Hi, I am setting up a new incident template but want to add a form for the users to complete - I cannot see anywhere we can do this, am I missing something or can it not be done? Thanks, Charlotte
Patch 9312 can no longer login with passthrough on any browser
Trying to keep on top of the IE11 issues, thought I'd patch to 9312. Can now not use passthrough to log in with any browser (IE11, Chrome, Firefox). Receiving the message "NTLM Failed Redirecting To Login Page." Having to restore back prior to patch.
Calculating the average number of requests per user per department
Any enterprise's service desk handles requests that are raised from different departments. Based on the number of requests lodged, you can determine which department needs more attention or rather needs more technicians handling their requests. Creating a report based on average number of requests per user, based on each department will answer this. Here's a video explaining how you can create this report.
Report on or Filter Ticket List by Template Name?
Hello, Is it possible to run a report or filter a list based on the Template Name? I can add the Template Name column to my list view, but it is not available to filter, nor can I sort the list by that column. I'd like to be able (down the road) to determine how frequently, if at all, Request Catalog or Incident Templates are getting used. Thanks, I didn't find the right solution from the internet. References: http://www.axiossystems.com/event/service-desk-forum-1021 Web Hosting Video Example
Bug in Google Chrome 57.0.2987.133
Currently when on Google Chrome Version 57.0.2987.133, when clicking on the Reply button in a request and starting to type - after a few seconds you can no longer type unless you hit Return a few times or re-click back into the field you were typing. We have tested this on multiple computers on this chrome version and all of them have the same problem. Could this problem be looked into or confirmed? We are on Build 9224 in case this was something that was fixed between then and 9306.
Did you know - How to configure password synchronization for AD LDS server?
AD LDS is a Lightweight Directory Access Protocol (LDAP) directory service, providing both data storage and retrieval support for directory-enabled applications. Aside from AD DS, AD LDS is the only other identity provider supported by Active Directory Federation Services (AD FS) for authentication purposes and to supply claims to federation-aware web applications. How to configure AD LDS with ADSelfService Plus? Follow the steps below to configure password synchronization for AD LDS server
Bulk update requesters via API?
I'm looking at automating as many things as possible in SDP. I've been tasked with adding a 2nd email address for every one of our requesters. Is this possible with API? If so, can I get some pointers?
ServiceDesk Plus 9314 Released
Dear Users, SDP 9314 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Features in 9314: SDF-41121: Option to login to the mobile application using LDAP Authentication. If both LDAP and Local Authentication is enabled in your application, then entering either one of the passwords will allow you to successfully login to the application. Issues Fixed in 9314: SD-67037: If we click on the resolution text box of a default
File location of MS SQL connection string
Hi Can anyone tell me file location where the MSSQL connection string is 'held'? Presumably in some sort of config file? Not trying to short-circuit anything, just keen to see the format of the string. Thanks Ian
Leave Type allowing technician available
It would be great to have the ability to use the scheduler to mark technicians as being on a project or another task but still available to take requests, this would allow us keep track of technicians work as well as availability
Reports Scheduler - User or Global?
Hi There, I'm fairly new to ADManager Plus - We have a small team who'll administer the reporting in AD Reporting and the build in Scheduler What I'm seeing currently is that the AD Reporting Scheduler is specific to each user, meaning we're unable to modify or administer or even check the status of an AD report someone else has created in the scheduler. - I've checked the permissions in AD Delegation and I cant see an option to allow Super Admins access to all the schedulers, and I cant see an
Added 'Detailed Group Members' to the Create Schedule wizard
It would be great if the 'Detailed Group Members' report was a part of the Create Schedule wizard when selecting Group Reports. Not having it available in this wizard causes issues when I or another user that creates a Detailed Group Members report we are unable to see and modify these reports when changes are necessary. Should one of the people that created these reports leaves then no one would have access to the reports except possibly the default admin account which we do not like to use because
Requester can view multiple sites?
Is there a way to set a requester to view multiple sites? For example, if we have sites A,B,C,D,E,F,G and i want the requester to be able to view sites A,E,and G, is this possible? If not a user, can a technician be set to do this?
PostgreSQL Error
Hi, We use Qlikview to report over our Service Desk Plus postgresql database via an ODBC connector. We pull in the records using the following query: SELECT * FROM servicedesk.public.workorder Now this has been working for a while but has recently stopped because of the following error: Error: SQL##f - SqlState: 22P05, ErrorCode: 1, ErrorMsg: ERROR: character with byte sequence 0xef 0xbb 0xbf in encoding "UTF8" has no equivalent in encoding "WIN1252" I suspect this might be down to the ODBC connector
The size of the description being greater than 64K
Good Morning, Since we have upgraded to 7.6.0 Build 7611 we have been getting the following message The size of the description being greater than 64K in email descriptions. However it is not consistant as users have emailed to the Service larger emails and they fully render within Description field. Can this be fixed? Kind Regards Richard
Update on support for MYSQL Database
Dear User, Please note that the support for MYSQL database will be removed from Jun 2017. Click on this link to know how to move from MYSQL database to PGSQL/MSSQL database. Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Publishin g IPAM and SPM are not working well - missing index.html files in the subfolders
the publishing functionality is not working because there is no "index.html" file in each subdirectory created when publishing, and the only way to access the reports is going to each folder in the installation directory /IPAMpublish/ and double-clicking the htm file created (as intance: 2017_07_10_17_32_58.html) Ihave installed the last consolided servicepack (June 20th) but this doesn`t resolve th IPAM asn SPM publish options
Change to query
I would like to see if a change could be made to the below query to be able to select which business unit the report is to be produced for (we currently have four different business units). It would to also show the date stamp of the notes if possible. SELECT wo.WORKORDERID "Request ID",ti.FIRST_NAME "Support Rep",wo.TITLE "Subject",note.notestext "Notes" FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser
ServiceDesk Plus - Email Signatures
Hi there, Unfortunately, since our cached Manage Engine folder was re-created when Manage Engine support last resolved an issue for us, our email signatures no longer show in our replies from within ServiceDesk Plus. I've tried renaming the cached folder again so that another is automatically recreated, however this has not resolved the issue. I've also tried removing all signatures that our technicians have set up and created them again without success. Is this something anybody else has previously
Copy/Paste images from Confluence do not arrive via email
While it appears that when I copy/paste content from our Confluence system, and images appear within SupportCentre, the images do no arrive via email. I just get placeholders. Any thoughts?
unable to import requests from excel sheet
hi, Unable to import additional fields requests from excel sheet. Only subject line one item is imported from the sheet and remaining items mapped to additional request fields are not importing, kindly need your support to solve this . With regards, M.K
How to stop a scan process?
Hi, When a FW was added to monitoring, Oputils added automatically de subnets configured in the routing tables of the firewall. Some networks have mask 255.255.0.0 and when de scheduled task to scan the IP is taking about four-five hours to scan each subnet, so the servers' disk is writting all day and the OPM server is become very slow. How can stop the scan process without reseting the Opmanager service ? IN addition, the publishing functionality is not working because there is no "index.html"
Add notes field to existing Reports.
I would like to add the notes field to several reports that we currently have, but Notes (DiscussionNotes) is not an available choice. Is there a way to get that field added? Here is an example of the query for one of the reports: The DB is MS SqlServer SELECT "wo"."WORKORDERID" AS "Request ID", "rtdef"."NAME" AS "Request Type", "wo"."TITLE" AS "Subject", "wotodesc"."FULLDESCRIPTION" AS "Description", "wo"."COMPLETEDTIME" AS "Completed Time", "std"."STATUSNAME" AS "Request Status", "wof"."UDF_CHAR11"
Allowing technicians to see Admin calendar view?
Hello, Is there a way to allow any technician to see the shared calendar view (all technicians' calendars) that can only be seen at an Admin level? The purpose would be so that technicians can see when other technicians are on leave. Thank you!
Does NCM support the Cisco MetroEthernet range of switches
I am having difficulties getting the ME3400 devices we have dotted around to backup correctly, i can see from the output that there command issues. Looking at the outputs that i get back it doesnt appear to be able to run the commands it is trying. ME340x Software (ME340x-METROIPACCESSK9-M), Version 12.2(60)EZ10
SNMP - FreeBSD remote distribution command
Hi friends, good afternoon. First I want to congratulate the channel on youtube. I have a linux CentOS server monitoring a PfSense (FreeBSD) via snmp v2, my doubts and how can I execute remote commands via snmp? Example: restart a wifi network interface, with the commands "ifconfig de2 down" and "ifconfig de2 up". Can you help me with that? Regards, Janduy Euclides
Virtual machine is connected Alarm
Hello, we're using OpManager 11600 and I have had this issue for some time now. It just recently became a real pain. We have a number of Virtual Machines which are regularly powered off and on for maintenance and we have noticed that when Virtual Machines are powered off or migrated we receive several alarms for each device. These alarms do not seem to reflect the settings which we have configured. New UI > Settings > Monitors > VMWare Events VmConnectedEvent - Severity set to Clear VmMigratedEvent -
Free Webinar: Awesome Active Directory password controls
Active Directory passwords are easy to crack. Since the password controls have not changed in over 15 years, attackers have been given ample opportunity to develop successful strategies for cracking passwords. We all have the same vulnerability with regard to our Active Directory passwords! However, there are solutions! Derek Melber, Active Directory MVP, will be hosting a webinar on July 12th at 2 pm. Here him out on: The current password controls. How attackers are exploiting passwords. How
ServiceDesk Plus | Videos de funcionalidades
Buenos días! Presentamos una serie de videos de ServiceDesk Plus que les permitirán configurar la herramienta y sacar el máximo provecho de su utilización: - Gestión de cambios - Configuración general - Gestión de incidentes - Detalles de la organización - Gestión de problemas - Gestión de proyectos - Gestión de compras y contratos - Catálogo de servicios - Encuestas Esperamos que estos videos sean de utilidad, puedes dejar tus comentarios aquí en caso que requieras alguna aclaración. Saludos cordiales,
Free Webinar - Deliver better IT services integrating your ServiceNow & Desktop Central.
Perform more than just handling tickets on ServiceNow! Join us for a free webinar to learn how to get started with Desktop Central's new ServiceNow add-on. Date & Time: July 27th at 11:00am EDT Seats are limited, Register now: https://goo.gl/TiW2cz Better Help Desk software, Better business, a happier you!
Free Webinar - Deliver better IT services integrating your ServiceNow & Desktop Central.
Perform more than just handling tickets on ServiceNow! Join us for a free webinar to learn how to get started with Desktop Central's new ServiceNow add-on. Date & Time: July 27th at 11:00am EDT Seats are limited, Register now: https://goo.gl/TiW2cz Better Help Desk software, Better business, a happier you!
Can we switch UI on old version and stay on it by default for fresh 12.2?
Can we switch UI on old version and stay on it by default for fresh 12.2? And how?
Inform technician about ending resolution time
Hello, How to set system to inform technician about ending resolution time? In SLA level escalation there is no such option under Actions
Adding attachments to resolutions
Is there functionality to add attachments to resolutions?
Free Webinar - Deliver better IT services integrating your ServiceNow & Desktop Central.
Perform more than just handling tickets on ServiceNow! Join us for a free webinar to learn how to get started with Desktop Central's new ServiceNow add-on. Date & Time: July 27th at 11:00am EDT Seats are limited, Register now: https://goo.gl/TiW2cz Better Help Desk software, Better business, a happier you!
Free Webinar : Deliver better IT services with ServiceNow & Desktop Central integration!
Perform more than just handling tickets on ServiceNow! Join us for a free webinar to learn how to get started with Desktop Central's new ServiceNow add-on. Date & Time: July 27th at 11:00am EDT Seats are limited, Register now: https://goo.gl/TiW2cz Better Help Desk software, Better business, a happier you!
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