Hello,

Apologies if this has already been brought up elsewhere, but I couldn't find anything specific, at least not with an ME answer.

This issue I have is that I need to ensure all technicians receive important information (for example, information about an SDP update or a nag to close requests), but we are in a situation where some only login periodically and then only to view a specific request or incident (link from a notification email). They rarely hit the Home page, so announcements often go unread.

So my question has two parts:

Could something be added that alerts technicians to a new Announcement, no matter where they are in the application?

Could the ability to email all technicians be added so that if the above can't happen, at least there is a way to communicate with everyone?

I know you can email announcements, but you have to know the email addresses and I'm not going to go and run a query every time I want to send an email, it's just not efficient.

Glad for any help!

Thanks,

Helen