Topic Template for Contacts Without Account

Topic Template for Contacts Without Account

Topic Templates are specific to the business unit they are created in, which is great, but then why is the setting to choose which topic template to show for contacts without an account a global setting?



The setting is also a single select option, so if you have multiple business units in the application you cannot then set a topic template for Contacts Without an account for each business unit.  

Is there any way this setting can be a per business unit setting, or allow for selecting multiple topic templates?  That way you could select templates across business units and when a contact logs into a particular one, the one pertaining to that business unit would take effect.  

Thanks. 


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