What is the best process for adding users into the Service Desk after creating them in AD?
I only use Service Desk On-Demand (SDOD). I have SDOD and Office 365 connected so we can log in using O365 credentials.
When I create a new user in AD, my typical process is to manually run the Helpdesk Provision app and just do an Import and select the new users... but, this is very manual and if I forget this step, when someone goes to log into the helpdesk, it does not let them, nor will it let them join in using their O365 credentials until I create an account for them.
Is there a way to automate this process or schedule it?
I tried searching a bit through the site, but can't seem to find a good resource to use.
Thanks!