Password Policy HTML
We have a situation where we have 2 different password policies. I modified the PasswordPolicy.html to suit our staff, but this policy shows up when a student is presented with the change password screen when they log in. Is it possible to have a different password policy show depending on who logs in? EDIT: I had another look at our PasswordPolicy.html and have fixed figures in for password length...etc. Can I use an attribute to use the details from our domain password policy?
Template Categories displated when requesters select "new request"
When requesters click "new request" they no longer get the request template but a template categories screen is displayed. Any ideas? Works fine for Technicians
Remove Applications tab
Hello. Is there a way to remove the "Applications" tab from the page displayed when the users log in? I just want to show the "Change Password" and "Enrollment" tabs. Thanks
Gina deployment and Enrollment - Incorrect Data
Good Afternoon I have a couple of issues with Selfservice I hope someone can help with. 1. Under the "Installed Machines" tab my computer is missing from the list, even though I have successfully pushed the Gina out to my computer. Trying to push the client again to my machine via csv file I gen an error: It does find other machines in the same csv file. If I try to install via the "New Installation" tab I use the OU filter to only browse the OU where my computer is
Reset password option doesn't work using any form of two-factor authentication?
Hello. We're getting ready to deploy ADSSP to our entire company in order to use the unlock account and password reset features. We're looking to secure the user login process by using TFA, specifically in our case RADIUS or Duo but we're running into an issue with the reset password tool using any form of TFA. The account unlock feature works fine, users receive the prompt on their phone such as with Duo that then allows them to authentication. Where we are running into a problem is using the
Need Help to create resolved ticket per site
Dear Support I have to make a SLA Resolved every month report base on site for Exp: Site Qty of Ticket SLA Resolved Site A 10 100.00% Site B 16 100.00% Site C 13 99.00% I have to make a SLA Respond every month report base on site for Exp: Site Qty of Ticket SLA Respond Site A 10 97.00% Site B 16 99.00% Site C 13
Logout tab - blank panel remains
I have SDP MSP and entered free License, but the logout tab still has a blank panel on the left. how do I get rid of it? This had links on it when it was in Trial mode, now the links are gone but the blank panel remains.
Alert me
Hello everybody, I'm working on an audit for our file System. I have made a GPO on our Domain Controller, to check every action on files and folders.That works, but I would like to put the logs into .txt files, to check who open one or another files, and to order by file. I found that I can do it with a script, and activate it when a log is written in the log system of my file server. I have seen VPS Hosting Video for solution. Do you have that kind of script, because I have never done any scripts
File Audit Software
Hello, Hey there. I'm looking to find some software that will allow me to do an audit of a small business network. I'm looking for the following information relating to files, specifically MS Office files. It's needs to gather data both across shares on multiple file servers and across local drives on individual workstations: # File Name # File location # File Size # Version of Office it was created in AND/OR compatible with # Date last accessed # Last user to access it # List any Office files that
File Audit - Does it produce a log file anywhere?
Hello, In the interest of file compression and maintenance, i Audited our file (central was about 190mb) as well as compressed it, purged unused, stripped out 3d elements and replaced with 2d, broken it up into more rvt files, etc. It's a new hospital, so it's fairly intense on information and families. anyway, after all this, we're down to 140mb, and my users are basking in substantially increased file speed. I also searched Wealth Management Video for solution and it seem's good. But, is/was there
Unable to edit assets in SDP
Dear Support, I am getting an error message "Loading Failed" whenever I try to assign an asset to any user or department. Is there any way to fix this? The DB is PGSQL and build is 9300. The log files are attached.
Syslogs to McAfee ESM
Hello, Has anyone sent Syslog messages from PMP to McAfee's ESM SIEM? I'd like to know how well ESM parses them and how useful this is. Thanks, - Steve
Catastrophic failure
what is this error Catastrophic failure
New Remote Control in 10.0.111
Kudos to the desktop central team; at first glance we really like the new functionality (better dual monitor and task support) in remote control and it seems quicker. My group is excited to use it.
[Question] Cisco Switch Stack monitoring - no alerts for single failed switch in a stack
Hello, most of our switches in our environment are Cisco stackable switches. And because of their inherent redundancy, if a single switch in the stack fails, OpManager never alerts us when this happens. The switch stack is still operational / pingable as far as OpManager is concerned. Is it possible to monitor and send alerts when a switch in a stack goes down?
Sometimes the %variables% pass to the script and sometimes they do not.
Sometimes the %variables% pass to the script and sometimes they do not powershell -File "C:\ManageEngine\ADManager Plus\script.ps1" -displayName "%displayName%" -sAMAccountName "%sAMAccountName%" -mail "%mail%" -ipPhone "%ipPhone%" -mobile "%mobile%" -title "%title%" Are inconsistently being passed as arguments for my script which calls for the parameters as follows Param([Parameter(Mandatory=$true)][string]$displayName,[Parameter(Mandatory=$true)][string]$sAMAccountName,[Parameter(Mandatory=$true)][string]$mail,[Parameter(Mandatory=$true)][string]$ipPhone,[Parameter(Mandatory=$true)][string]$mobile,[Parameter(Mandatory=$true)][string]$title)
Bring up a windows app like PLSQL DEV or TOAD
Hi, I've been engaged to login to an application with PMP like PLSQL DEVELOPER without copy-pasting the password. I haven't found any way to call an app from PMP. I added plsqldev.exe to windows path and I am enable to bring it up from cmd : plsqldev.exe userid=%ACCOUN_NAME%/%PASSWORD%@%DNS_NAME% Now I don't know how I can define it as a resource. attached you may find some screen shots which explain what I've done so far.
AD Syncronization of Resources
Can PMP actually sync resources with AD? Does it remove resources as they are disabled or deleted from AD? If not what is the best way to remove AD discovered resources that are no longer in AD?
Backup Technician > Failed to save the values when trying to select Move requests to unassigned state
Post last Service Desk Plus update I am no longer able to setup my Scheduler for Backup Technician assignment rule for upcoming requests. When I select Move requests to unassigned state and select <Save> I am getting "Failed to save the values" message. Your Version : 9.3 Build 9308 Latest Version : 9.3 Build 9314 Therese Walsh
Age tier for closed requests
I've tried a few combinations of fields for a report that provides how long it takes for a technician to close requests broken out by some kind of threshold. For example it would provide that John Doe has closed 100 requests under 20 days, 150 under 45 days, 30 requests under 60 days, and the 10 requests went over 60 days. This is pretty close to using the age tier function but that doesn't seem to work as the age tier is relative to the current date, not the create and then close date for the
python scripts do not run
When we try to execute a python script from a custom trigger the message we get is “Return Message in Request Action Menu Invocation :: successfully executed”. However the script doesn’t work and from the logs we see these errors: 4:327]|[07-12-2017]|[SYSERR]|[INFO]|[92]|: java.lang.NullPointerException| [09:39:34:327]|[07-12-2017]|[SYSERR]|[INFO]|[92]|: at com.manageengine.servicedesk.actionplugin.workorder.WorkorderActionExecutor.handleReturnOperation(WorkorderActionExecutor.java:144)| [09:39:34:327]|[07-12-2017]|[SYSERR]|[INFO]|[92]|:
Desktop Central server updater won't run - black command window flashes quickly
Currently running DC version 10.0.93 on virtualized VMWare server running Windows 2012R2. Have been routinely applying update patches thru use of the UpdateManager in the bin folder. Went to do the latest update and nothing happens when I run UpdateManager, either by double clicking or by right clicking and "Run as Administrator" or by opening a command box and typing in UpdateManager. If I run it by double clicking or right-click-RunAsAdministstrator then I get a quick flash of the command window
Free webinar series: Securing your organization from cyber attacks
Join us for our free two-part webinar series to learn about the tools and techniques you need to secure your organization from cyber attacks. We'll be discussing the two-pronged approach - including both reactive and proactive measures - that'd help you secure your IT against the recently prevalent cyber threats. Register here: http://bit.ly/SecEntIT Part 1: Handling an attack | Thursday, July 20th, 2:30pm IST Part 2: Preventing attacks | Thursday, August 3rd, 2:30pm IST Click here for more details
Free webinar series: Securing your organization from cyber attacks
Join us for our free two-part webinar series to learn about the tools and techniques you need to secure your organization from cyber attacks. We'll be discussing the two-pronged approach - including both reactive and proactive measures - that'd help you secure your IT against the recently prevalent cyber threats. Register here: http://bit.ly/SecEntIT Part 1: Handling an attack | Thursday, July 20th, 2:30pm IST Part 2: Preventing attacks | Thursday, August 3rd, 2:30pm IST Click here for more details
Free webinar series: Securing your organization from cyber attacks
Join us for our free two-part webinar series to learn about the tools and techniques you need to secure your organization from cyber attacks. We'll be discussing the two-pronged approach - including both reactive and proactive measures - that'd help you secure your IT against the recently prevalent cyber threats. Register here: http://bit.ly/SecEntIT Part 1: Handling an attack | Thursday, July 20th, 2:30pm IST Part 2: Preventing attacks | Thursday, August 3rd, 2:30pm IST Click here for more details
Free webinar series: Securing your organization from cyber attacks
Join us for our free two-part webinar series to learn about the tools and techniques you need to secure your organization from cyber attacks. We'll be discussing the two-pronged approach - including both reactive and proactive measures - that'd help you secure your IT against the recently prevalent cyber threats. Register here: http://bit.ly/SecEntIT Part 1: Handling an attack | Thursday, July 20th, 2:30pm IST Part 2: Preventing attacks | Thursday, August 3rd, 2:30pm IST Click here for more details
Free webinar series: Securing your organization from cyber attacks
Join us for our free two-part webinar series to learn about the tools and techniques you need to secure your organization from cyber attacks. We'll be discussing the two-pronged approach - including both reactive and proactive measures - that'd help you secure your IT against the recently prevalent cyber threats. Register here: http://bit.ly/SecEntIT Part 1: Handling an attack | Thursday, July 20th, 2:30pm IST Part 2: Preventing attacks | Thursday, August 3rd, 2:30pm IST Click here for more details
API - Requester info in WorkOrder
One of the common tasks we have is to submit an approval for someone's manager on a ticket. In some cases this might be preset on the template but in other cases its a manual send. When you click on the requester link on a ticket it pops up a dialogue box that shows their details but does not show their manager name. This forces staff do pull up the address book or another source so find the manager name. First, it would be nice if it had the manager name in this dialogue box. That would save some
Manage Software Licenses
Hi There are lots of software components found in the software records. How can we keep track the license for suite products such as Microsoft Office and Adobe CC?
Remote Control button for Terminal (RDP/Citrix/etc.) users in SDP
Hi, when SDP is used in cooperation with DesktopCentral you can Remote to users' machines directly from SDP: that works only for users with assigned assets such as laptops/desktops. What about terminal users? You still can login into DC and find a user by its username and then select it from a drop-down list and remote to that user's session. How about integrating that functionality to SDP as well? SDP can search through a list of pre-defined machines and once a particular user has been found you
Announcement for specific service
It would be great to be able to associate an announcement to a specific business service, asset, change control or project. This would allow us to associate announcements for downtime of a specific service and all associated services
SDP integration
Hi all, not sure where to ask or how to categorize my post, but I would like to know is there any integration between EvenLog Analyzer and ServiceDesk Plus (or SDP MSP). For example to raise a ticket or send reports or something like that? Thanks in advance and best regards!
Apache Logs
What is the correct way to bring Apache logs into the system? Currently our Apache access and error logs are coming into the system via rsyslog and I can see the events. However when I attempt to run any of the Apache reports there is no data present
Latest service pack for 11057 version
Hi, When will be released service pack for latest version 11057?
Duplicate and forward flows
Dear all, I'm using NFA 10.2.5 and need to add a second netflow analyzer server. How can the received flows forward to another server? Regards Joerg
Requestors EDIT_REQUEST
Hi all, Plaese help to understand the reason why requestor couldn't edit own request via REST API? http://xxx.xxx.xx.xx/sdpapi/request/137/?OPERATION_NAME=EDIT_REQUEST&TECHNICIAN_KEY=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx&INPUT_DATA=<Operation><Details><parameter><name>subject</name><value>ТEST</value></parameter></Details></Operation> .. and the answer is <statuscode>3001</statuscode> <status>Unknown error.</status> <message>Failed to edit request 137</message> This request with engineers token works,
Unable to send e-mail using Office 365 e-mail account under Mail Server settings
Using Office 365 account under mail server settings. Incoming e-mails are fine but outgoing e-mails are not and comes up with following error. Using the same credentials Mail sending failed.Authentication failed Have tried changing the password but didn't work for the account but it doesn't work. Below are the server settings: Server Name: smtp.office365.com Email Type: SMTP with TLS (Port 587) Username: Same username that entered for incoming mails Password: Sam Password that I entered for incoming
Is there a way to automatically close tasks when the request is closed?
I know this kind of defeats the purpose of tasks... but there are occasions when we need the tasks to close when the requested is closed without having to manually close/resolve each task associated with the request. Is this possible? Thx
Move Service Catalog Additional Fields to another another catagory
The option to be able to move a Service Catalog Additional Field to another Service Category would be really useful, i had created a large Pick List under a service category and to realize that i needed to use the same field in multiple categories. I had to recreate the field under the common fields category but would have been great if i could have just moved to a different category
Adjust image size while replying a ticket
Hello, Currently the SDP allow us to copy-n-paste an image directly in the editor, but we dont have any option to adjust the image size. Will be very helpful if we have an option just like the Gmail editor, so we can change the image size. -- Tainã Rodrigues ACSoftware Brasil
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