User request history changes
We had a user that was set up as a technician and a requester (for some strange reason), It was decided that they no longer required the technician account and that account was deleted.
The problem is that the user mostly used the technician account to file requests. So now, using the requester account, they can not see their request history.
As the history for the technician account still exists in the database, is there a way to link the technician account history to the requester account?
Thank you.
The problem is that the user mostly used the technician account to file requests. So now, using the requester account, they can not see their request history.
As the history for the technician account still exists in the database, is there a way to link the technician account history to the requester account?
Thank you.