Can you add mandatory fields onto problems?
Hi, I want to be able to add mandatory fields to the problem form - how can I do this? Thanks, Charlotte
Automatically purging old, closed requests
We have been using SupportCenter for many years and have hundreds of thousands of old, closed requests. We have an archive policy to move them to archive after six months, but really have no need to retain closed tickets after a year. The number and size of the requests makes backup and recovery take an extremely long time, even trimmed backups. Is there a script or SQL command we can use to purge closed requests after a set amount of time? Thanks, Ryan
RecoveryManager Plus Rolls out Build 5310 [July 2017]
Hello, Everyone! We are glad to release the latest version of RecoveryManager Plus build 5310 which comes with a new flat user interface along with other enhancements and bug fixes. New Feature: A new and improved flat user interface. Issues fixed: Minor bug fixes to make the product more stable. Existing customers can click here to upgrade to the latest build by downloading the RecoveryManager Plus service pack. New customers can click here to download the new build., We eagerly look forward
version 9.3 Build 9309
Hi, I did the update to version 9.3 Build 9309 and when a technician Close the request have error : Sorry an error has Occurred ( Unknown error occurred while processing your request). I apply the solution below but not work : Hi Edson, Could you please login to the application server, perform the following procedures and update me the status, 1. stop the application service. 2. go to the location viz. C:\ManageEngine\ServiceDesk\applications. Rename the folder "extracted" as "extracted_old"
How can a technicien view his own requests easily?
Is there a view that can allow technicians to view the requests that they are the requester? I know this is doable with a custom view or an advanced search but is there a way for a technician to quickly view his requests just like a requester can? If not, is it possible to request this feature?
Error on WAN agent
Hello everyone, Just join the PitStop and first want to say thank you too all for sharing and being such great community. I am running in the some issue with the WAN client configuration for remote offices. It look like the client is connecting as once the laptop or computer connect to the internet and that where it stops... Only initial connection goes thru. Here is the error I am seeing on the client end from the agent: [ 2017-07-05 14:00:37:472 ] [ 5760 ] [ERROR] WaitingForResponse : WSARecv operation
Local users on Windows Servers based on the accounts in User Management
Hi, We're managing a lot of workgroup based servers (Windows OS) which don't have a central authentication solution like Active Directory. What I'm trying to find out if Desktop Central is a solution for this. I read the feature pages and noticed that Desktop Central can manage local accounts on each individual server (or as a group of servers). Correct me if I'm wrong, but.. when a user will change his/her password on one of the servers, it will not change on the other servers.. So is it perhaps
Add multiple email addresses for requestors
Is there a script that someone has already created for adding additional email addresses for requesters? The email syntax in our AD environment is different from the email address that our users actually send from, so there's no way for SD to associate a request coming via email with the correct active directory account. The result is that if a user sends and email to open a ticket, they don't have access to view their own ticket in the portal because SD thinks it's two separate requestors. Basically
Modify User Templates
I have some existing users and want to modify some O365 elements but there do not appear to be any O365 elements on any of the templates and it doesn't look as though I can add them as a new template either. Is this the case? I want to add a remote mailbox element to the user as they were created in AD manually and then an O365 mailbox created. They have no remote mailbox attribute so do not show up in my Exchange Admin Console on prem as we are in a hybrid type state at the moment. Many thanks DrD
Patch windows spanning multiple calendar days
maybe i am mistaken but i was under the impression that i could patch across multiple days. example: Patch window = Starting Wed night at 10PM and Ending Thur morning at 2AM. This is a window of 4 hours. What I was previously advised to do in order configure this is below. Now i have not used this configuration in some time however we recently tried to use it again and what we experienced was that in practice this opened up a window from Wed Night at 10PM to a Thursday Morning at 2 AM and then
Locked out User Account report to show device
Is there a way to get the Locked Out User report to show the device they were using when locked out? I know the information is in Domain Controller event logs. When a brute force password attack happens it would be nice for it to show the PC it was launched from.
Automatically email Manager on AD Account creation
Hi, is there a method by which AD Manager Plus can send an automatic email, containing username and password, to the person defined in the Manager field in AD upon completion of a new user creation task? Thanks, David
Is there a way to export the scheduled reports and automation from one user and import them to another?
We have 200+ reports that we need to move to a new account that will be used specifically for report generation and automation. We'd rather not have to re-create them all again. Your assistance would be appreciated.
Error when setting up Office 365 setting in AD Manager
I set up the Azure AD manager module on the server which AD manager operates on. I followed instructions provided on the page to log in to Azure AD and test connection and all worked. When I then go back to AD Manager and try to connect I get error message (see attachment). My account is set up for Office 365 Administration. What do I need to do to make this work?
Provide a privileged username & password to manage all the accounts in: domain more effectively
AD Manager Plus. Under Domain Settings we have Authentication enabled with an AD account created specifically for this purpose. When we try to perform actions we received the message "Provide a privileged username & password to manage all the accounts in: domain more effectively." Putting the in the Account Operators Group did not work. Modifying the user to grant user creation, modification and deletion privileges did not work. Is there any guidance on the privileges an AD user needs to work effectively
Linked mailbox
Howdy, We are having issues attempting to create a linked mailbox within ADManager. After the creation of the AD account (within ADM) we run a custom script at the end of it. Command in ADM template: C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe -version 2.0 -noexit -ExecutionPolicy ByPass "C:\Scripts\NewLinkedmail.ps1" -Arg1 %sAMAccountName% -Arg2 %givenName% -Arg3 %sn% -Arg4 %mail% -Arg5 %displayName% The powershell script referenced contains: New-Mailbox -alias %samaccountname% -name
O365 sync issues
Hi all, When creating accounts and attempting to license them in Azure, all appears well but the license info never comes across. The accounts are setup with DirSync and they appear in the Azure portal - they're just unlicensed. Under Admin - Office 365 - the account appears fine and if you enter the password is takes it without issue: If I then click on the modify option I get the following: Again, if I enter the password all appears OK. The Azure AD module is installed on the server in question
Custom PowerShell Scripts
Can you import custom Powershell Scripts into AD Manager Plus and schedule on to run on a regular basis?
Project task and milestone dependencies
within PROJECTS exclusively. I've noticed that I can set task dependencies for tasks (within a milestone) is there any other way? also is there a way to make a milestone dependent of another milestone?
ManageEngine Global Active Directory Seminar - 2017 - Sydney & Melbourne - Register Now
A warm greetings from ManageEngine Log360 Team ! This August gear up for ManageEngine's free Active Directory Seminars at Sydney and Melbourne. These seminars will be shedding light on the next-gen Active Directory management techniques and the tactics to combat IT security threats. Sydney (August 29, 2017) and Melbourne (August 31, 2017) Reserve Your Spot Time: 8.30 AM - 3.30 PM Cost: Free (Food & refreshments included) Seminar Agenda: Click here. You know what's awaiting you in the seminar?
PMP HA with 3 servers
Dears, Is it feasible to have HA configured on 3 servers not 2?
How to Auto insert Technican as requester in field Name
Dear Sir/Madam, Our customer want the technician create ticket for customer. Therefore they want field Name in request form will auto assign information of technician such as Name or Username. They don't want search and manual input again information of them to field Name. Please help. Thanks Henry
User Administration
When creating new users for administration they are unable to log in. Authentication type is domain but for some reason newly created users are showing up with authentication type DOMAIN vs. domain. Not sure that has any bearing on authentication or not. All other domain users can authenticate just fine. See attached.
Windows vs Linux version
Are there any functional differences between the Windows and Linux versions of Key Manager Plus? Thanks
migrate from spiceworks
hello, did anyone manage to migrate to SDP from spiceworks, while maintaining all ticket history attached to a user ? my goal is for users to login to their SDP profile and find all their related ticket history there from spiceworks. any other recomendations for this migration are welcomed. thanks.
File Audit Program
Hello, Anyone know of a program that will audit a file on the server and show the time it was opened, moved, and by which user? International Trade Video also has a solution have a look. Thanks.
Active Directory Authentication
Hi, I can't get the Active Directory authentication to work on fresh installation of SDP 8.1.0. The Requester import goes through OK and I can enable the Active Directory Authentication feature. But when I try to login, I just get an error "Username or Password is incorrect". The password is OK. I have NOT enabled the "Pass-Through Authentication" What could be the problem?? I would need to get this working ASAP. Help appreciated! SDP: 8.1.0 build 8126 32-bit. Server: Windows Server 2008 R2
FCR UNMARKED
Hello All, Can you please let me know what does the below operation mean? Operation: FCR UNMARKED, Performed by the System I see this event in the "history" tab of any given ticket but I am unsure of what is this action and why the system does it on marking a ticket as resolved. Thanks and Regards, Kishore Kallavi
Security best practices?
Hi everyone I would like to get feedback on how to expose Desktop Central to the Internet in a secure manner. The documentation on this topic is scarce. I have not found any best practices so far. I would really appreciate comments from the community. When we installed Desktop Central a few years ago, it was mainly used internally to patch out-of-date PCs and collect inventory data. The Desktop Central server was therefore set up in our LAN. Now we would like to make use of the following additional
Can the ServiceDesk Plus App be used by the end user?
I have installed the ServiceDesk Plus app on my mobile (Android) and was able to log in after generating an API key and will allow me to use as a Technician, however if I log out, and log back in as my test account (a standard user) I get the message regarding an API key has not been generated, but the user has no way of generating a key as they are not a Tech. Anyone know if this is possible?
Notify technician of change assigned to him
How do I set up email notification to a technician when a change is assigned to him? I don't see this option under the change notification rules. Thanks!
Fortigate 60C Backups failing
OpManager 12.2 NCM reports backup failures for Fortigate 60C running FortiOS v4.0. Tested commands and they work fine and the backup appears to be successful at first but then the alert appears about two minutes later stating that the backup failed. Any assistance would be appreciated, Thanks.
How to monitor CSR in OPM V12200
Hi Team, We recently purchased Cisco CSR 1000V firewall in our environment. We need to configured it in OPM to monitor live traffic on interface or usage.
Error file attachement
I'm using Manageengine Service 9.3 version 9312. Currently I have problem as bellow: - When a ticket has been created via email, on the ManageEngine got it but not show file attachement. Please help me how to fix it. Regards, NAM.
Moving users from different sites to just one site (or no site at all)
Dear All, In our production environment, an initial configuration of SDP was made to consider regular rooms as entire sites, which is not fit for purpose. Before considering implementing sites in a beneficial way, I would like to have all the requesters into one single site (or no site at all). Currently, the site field is named as Roomnumber (which needs to be changed to site) and is receiving data from the AD based on the room where the requester is located. So, in a nutshell, how can we remove
Slack Intergrations
Hi all, We have started rolling out slack to our business and have a channel where users tend to open service desk issues. At the moment if something need to be logged (isn't a quick fix) either a technician or the user will need to log it separately either via email or the SD console. Ideally we would like to have the ability to send a comment from slack to service desk, we do already have the ability to send information from SD to Slack but want to go the other direction - is this something which
Password Manager Pro IPA without sign
Ir order to include PMP app into a Citrix Mobile Application Manager portal we need IOS mobile app without sign. Is possible to have it.
Automated Monitoring of HA Status
Is it possible to verify the HA Status without logging into the GUI? For use in automated monitoring like Nagios.
Copy Report
Is there a way to copy a report? We have a report that we run for tickets for a certain technician during a certain time frame. I cannot find a way to copy that report so that I can create one for each Technician rather that creating a new one.
How to update multiple account names?
In order to be SOX compliant, the company I work for needs to change the local administrator accounts for all resources (servers, desktops, etc). Is there a way to automatize this task through PMP? If the infrastructure team update these account names, PMP will be able to automatically update itself or a scan at the Active Directory (AD) will be needed? In case a scan at the AD is required, there is a way to avoid duplication of resources? (It happened the last time we had to re-import the resources
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