SLA's broken. Again.
This is getting silly now. I've set up a business rule that sets the priority for incoming email to 20 minutes response and 21 minutes resolve time. It was working but now I am getting this?????????????? We are trialing this for an important business function but I am rapidly losing any faith in this application to do anything in a remotely consistent way. The idea of paying for support sounds good but if there are going to be this many issues I wonder if I would be better off looking else where.
PMP Architecture
Dear Support, In PMP Architecture (Script & Application) why one way to PMP Server not as remain resources two ways? Please find below Image:
Report to show owners of resources
Hello, Is there any report in Password Manager Pro version 8.5 that will show the owners of resources and resource groups? Thanks, - Steve Kadish
Need to add additional field in the Requester Information
Hi, I want to add additional field in the requester information like staff no. and it need to be populated from Active Directory Like it pulls the data for First Name,last name,department,email address etc. Regards Binu Gopalan Kutty +968 92801309
Project don't display in gantt view
Hi as you can see in the screenshot projects don't display in my user Projects>Gantt View properly. Projects display properly in local administrator user. my user role is project admin and my servicedesk plus version is 9.3 Build 9313 Thanks
Error with statistics of CPU Utilization (Bad Measure)
Hi, In AIX Server, The CPU Utilization value show 100% and the real value is less than 50%.
Account - Additional Fields
Hi, We have made use of the account addition filed and will need to report for it. (Using SQL) Can you please let me know which table stores this field? Thanks.
Error
Hola Tengo este error como lo puedo solucionar ERROR:Configuración de correo electrónico se guardaron correctamente. Pero se produjo un error al intentar comprobar la conexión con el servidor de correo electrónico - No se puede abrir el buzón de correo en el modo LECTURA/ESCRITURA. Saludos!
Error al conectar con correo
Hola tengo este error, como puedo solucionarlo? ERROR:Configuración de correo electrónico se guardaron correctamente. Pero se produjo un error al intentar comprobar la conexión con el servidor de correo electrónico - No se puede abrir el buzón de correo en el modo LECTURA/ESCRITURA. Gracias Saludos!
Remove Request Tab from Self-Service Portal
First of all, sorry if this ends up being a duplicate post. I thought I posted this issue earlier but I can't find it. I would like to be able to remove the "Requests" tab from the Self-Service Portal in Service Desk Plus. I don't want requesters to see any history relating to submitted requests. Is there a configuration option I can change to remove the "Requests" tab? If not, is there some form of work around I could implement to get me by until a future release when this feature might be implemented?
Feature Request: Announcement
Right now Announcements Filtering are limited to Remote Office, Domain, User Custom Group, Individual Users.. It would be great if you could setup announcement based on AD OU's, Dynamic IP Groups, Dynamic PC Groups or any other filter scenarios that are already in the PATCH Management or any filter that can be created in DC already.. Currently Announcements is great tool but very limited capabilities.. In our current test case we use it to announce to users that patch deployment is happening (example)
Interesting Report Creation Question (or at least its interesting to me)
I'm trying to figure out how to create the following report: Show all changes submitted or approved that take place on OR during a specific date (or date range) For example: There are a total of 10 PCCs in the entire system. The PCCs are scheduled for various start and stop dates/times. PCC Start End PCC 1 : Jan 1 Jan 7 PCC 2 : Jan 9 Jan 17 PCC 3 : Jan 1 Jan 23 PCC 4 : Jan 6 Jan 6 PCC 5 : Jan 12 Feb 02 PCC 6 : Jan 6 Jan 23 PCC 7 :
Can I scan for new assets (workstations)?
I want to scan my network for newly added assets, sort of like a discovery. We do not have SNMP setup. I do not want to do a rediscovery, nor do I want to replace my inventory with a new scan. How do I do this?
Getting a ton of these errors for recently added server to OpManager: "No Trap Parser defined for received trap"
I recently added a bunch of servers to OpManager 12.2 and this is first time seeing these errors. This one server has a ton of these showing up on the daily event reports. Any idea's on what's causing this? We set up the server the same as we have done hundreds of times. We use snmp community string. It's a brand new build so I'm not sure what would cause this. No Trap Parser defined for received trap: TrapOid : .1.3.6.1.4.1.1815.2.6.0.4.2 Variable Bindings: sysUpTime.0: 1 day, 18 hours, 20 minutes,
reference url in notifications does not show server's fully qualified domain name
Hello, Please assist how can i make the email notification's parameter ($RequestLink) show the server fqdn? Our SDP is installed in centos machine (joined to domain with DNS records) and i have changed host name to server's fqdn (helpdesk.domain.local) But when we receive any notification the click for details info only shows: "Click for details: https://heldpesk:443xxxxx" Thank you assistance, Vanessa
Data Not sysnced with interface
Hello Team, I have been configured custom monitors to monitor firewall interfaces. But that data was unable to load through it. when i check for Interface details there is no data error occurred. How can i troubleshoot same. Kindly suggest to resolved this.
User Guide
Where can I find a current user guide? I have found user guides on two different url including the main MSP site but the interface is old. I need documentation that is current. You really need to keep only current documentation online. Thanks
Support >> Community Tab
Hello Team, I have been requested to provide the support file from Support >> Community tab. Where can I find this file in the GUI? Thanks and Regards, Kishore Kallavi
RPC Server unavailable
Hello, first of all: I come from Germany, so my pronunciation is not the best :-). Second: I've installed "Free Windows Admin Tool" (which is great by the way!). But I got just one problem... I've opend port 135, 445, 5000, 5001 and 5002 as told in the FAQ. But now, after I've added the client to my list, this is showing: The RPC-Server is unavailable. When I turn off the Windows Firewall it works perfectly. At work, I can't just turn off the Firewall... Is there any other solution, like I can let
OpManager showing Windows NT Service down but no Monitor is set up for the service
I have an alert for a Windows NT Service down on one of my servers being monitored by OpManager however the service no longer exists. I went to the Server and chose the monitors option however there were no violated monitors showing for services and the service that went down was not listed under the Windows Service monitors. Should I be looking somewhere else? Any assistance would be appreciated. I am currently running OpManager v12.2 that was an in place upgrade from v11.
Offline Password
What does offline password policy serve? I see that there is no relation between the name of the policy and the description. I there is I hope to clarify it Many thanks in advance !!
Cisco WLAN Controller could not me backup
Our WLAN Controller is Cisco 5508 with Software version: 8.2.151.0，It's could not be backup by telnet-TFTP、SSH-TFTP or SSH only mode. How to change WLAN controller setting or need patch NCM ?
Scan Now is not removing software from computer that has been uninstalled.
Software is still not removing from list for computers, when it has been uninstalled from computers. Even when we re-run the scan on the computer, the software stays there. We have to manually go in and remove the software from the list for the computer, in ServiceDesk. Then re-run the scan.
ManageEngine Global Active Directory Seminar - August 2017 - Sydney & Melbourne; Registrations open.
This August, gear up for ManageEngine's free Active Directory Seminars at Sydney and Melbourne. These seminars will be shedding light on the next-gen Active Directory management techniques and the tactics to combat IT security threats. Sydney Reserve Your Spot Mebourne August 29, 2017
Query Report - Time from creation of ticket, to change of category
I'm trying to run a report that looks at the time it takes for us to 'pick up' an email request. When a new email comes in to our service desk, a ticket is automatically generated. The ticket is considered 'picked up' when our first line team amends it and adds the Category / SubCat / Item fields In the History of the ticket you can see the initial time it was created, and the time (and analyst) that applied them. Would it be possible to write a query report that shows: Created Date / Time Date
Change priority from request list view
Group and Assigned To are adjustable per ticket right from the request list view, but Priority, Impact, Urgency, and a host of other fields are not. Making these fields adjustable from the request list (rather than forcing techs to open every single request individually) would make things far less cumbersome and frustrating. Please consider adding this functionality.
Audit Configuration stuck collecting data
I have two Exchange Mailbox servers and one collects the data fine and the other just sits "collecting data"... when i run an audit report (lets say 'mails deleted and moved') only users that reside on the server that gets its data collected correctly are displayed. i have tried rebooting, starting and stopping the service, but it never seems to ever collect anything from this one server. Any assistance is greatly appreciated.
Using 3rd Party MIBs
Hi All, very new to the application, I have a FortiMail appliance that I want to monitor, I have uploaded the MIBs from Fortinet, but I can't find any documentation on how to use them.
[KB] How do I keep an eye on server usage in my organization?
You, as an IT admin, need to be proactive about your Exchange servers' performance. You need to be vigilant about server traffic in order to: Identify possible service outages. Discover under- or over-performance of servers. Ensure that all servers are being utilized in your organization. Optimize resources by finding alternative uses for servers not being utilized. Balance server loads, when one server is handling more load than the other(s).While there are several other reasons to monitor server
ManageEngine Global Active Directory Seminar - 2017 - Sydney & Melbourne - Register Now
This August gear up for ManageEngine's free Active Directory Seminars at Sydney and Melbourne. These seminars will be shedding light on the next-gen Active Directory management techniques and the tactics to combat IT security threats. Sydney (August 29, 2017) and Melbourne (August 31, 2017) Reserve Your Spot Time: 8.30 AM - 3.30 PM Cost: Free (Food & refreshments included) Seminar Agenda: Click here. You know what's awaiting you in the seminar? Learn the industry's best techniques that help
ManageEngine Global Active Directory Seminar - 2017 - Sydney & Melbourne - Register Now
This August gear up for ManageEngine's free Active Directory Seminars at Sydney and Melbourne. These seminars will be shedding light on the next-gen Active Directory management techniques and the tactics to combat IT security threats. Sydney (August 29, 2017) and Melbourne (August 31, 2017) Reserve Your Spot Time: 8.30 AM - 3.30 PM Cost: Free (Food & refreshments included) Seminar Agenda: Click here. You know what's awaiting you in the seminar? Learn the industry's best techniques that help
Prevent to uncheck tasks when creating a request from a Request Catalog
Hi, How to Prevent to uncheck tasks when creating a request from a Request Catalog. It should be mandatory.
New Design for Service Desk
Hi everyone, I want know if the Service Desk will get the beautiful design like (ADaudit plus, desktop Central, Exchange Report etc..)? All the best
Corporate wipe not working
There is no corporate wipe. After clicking the corporate wipe, the device goes into a Device Unmanaged status. And remarks Corporate wipe succeeded. All the settings remain on the device itself, the MDM settings are not reset. In MDM it is indicated that the device is controlled and synchronized. Previously, when Corporate wipe, all the data was collected and, when entering MDM, requested new data for registration.
Ubiquiti
hello how add powerbeam m5 and nano station m5 to op manager? and how monitor it?
Customize the kiosk mode
Hello , I have some questions, It is possible to customize the kiosk mode ? Because when i select some apps they are displayed one by one at the left top of the screen , for me it's not really good regarding the design , it would be good to have the possibility to put those apps on the center of the screen. Do you have any solution for that ? 2nd point : When i modify a profile when the devices related to this profile will take the update ? Because i scheduled the scan but nothing happen on my device.
Auto assignment of technician
I wonder if I can automatically assign groups to the technicians I put in order to be responsible for the request.
Collecting reports (Archived and non-archived)
Hi there! I am currently trying to see if I can collect reports of both Archived and Non-Archived tickets into one xls / csv file. At the moment I have one xls of all archived tickets for a specific date and then I have one xls for all non-archived tickets. I'm also terrible at Powershell. So it's been really hard trying to find a good enough script that's easy to learn for merging xls / csv together. Is there a way to lop both Archived and Non-Archived tickets all into one csv using the reports
'Selective' notification on tasks possible?
I have a New Hire Onboarding request template that has several (13) tasks: one of the tasks goes to our User Provisioning team, the others all go to the Desktop Support team. The Desktop Support tasks are hopefully taking the place of a checklist that has to be updated and stored somewhere. What I would LIKE to do is automatically notify the User Provisioning team that they have a task, and at the same time send the Desktop Support team ONE notification instead of thirteen. I've tried various combinations
Push Notification
Hi, is there the possibility to send push notification with AlarmsOne? In the price comparison matrix i see that push notifications are unlimited but i don't find how to configure them. Many thanks
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