SSH configuration for Paloalto Firewall are valid and able to connect the device through SSH but when we add new device through Paloalto Template and enter SSH credentials it's verified all the credentials successfully but at last when we click on take a backup immediately , it failed.

I'm not sure what is wrong with the configuration but we are able to get a backup of our VM-300 paloalto firewall through NCM version 12 but not able to get a backup of PA500 after its successfully verified all SSH credentials.

Can you please help us to provide the steps to check in the settings.

Thanks,

Paresh