Hi
As per standard workflow in Manage engine service desk plus , once the change request is created , it goes into Submission - Requested . Now some one has to change the status to ' Accept ' to move it to Planning stage . Our problem is how to notify this to the approver through e mail .
In standard workflow , the notification gets triggered only after the acceptance of the workflow
Should we add a interim new workflow for this purpose or there can be any simple way
Kindly advise