Scheduled e-mail alerts
Hello, We have recently started using Desktop Central to patch all of our computers and servers. We currently the notification set up for certain users based on the groups we have created, that is fine. What we have found is the staff in the company would like a reminder email one to two hours before it happens, this is just for the critical servers that we have to restart (fileserver, exchange etc) when patching takes place, At the moment this warning email is being sent manually to the company
Blocking third party updates for a certain software product
Hi, Is it possible to block receiving updates for a third party product? We would need to stop receiving updates for Citrix receiver because newer versions will not work under our current environment and therefore we would like to prevent receiving these updates who could be approved by mistake.
Documentation
Why does the link to the documentation bring up OpUtils version 7 documentation? The Online HTML is version 7, the PDF file is empty, and the zip download never actually starts the download process.
Notifications Based on Support Group
In the current configuration of SD+, the type of notification is sent regardless of the support group. If we have "Acknowledge requester by e-mail when a new request is received.", SD+ will send a notification for all requests regardless of support group. We would like the availability to be able to send different notifications based on the support group. For example, we have a Windows Support group that is used by some of our developers, and a general Support Group for all end user requests, such
Visio Pro 2016
Hey All Wondering if anybody has been able to successfully create/install a package for Visio Pro 2016. Cant seem to get it working. I'm trying to set it up using configuration.xml file deployment script within DC Thanks! Brian
Hide the Desktop Agent for certain machines
Hi There, I know you can hide the agent tray icon for all machines. Is there anyway to hide the agent for only certain machines? We have terminal/Citrix servers where we don't want the users to see the tray icon. If not, are there any plans in the roadmap for development? Kind Regards, James.
Free RecoveryManager Plus online workshops – Starting 26th July
Join this workshop to learn from our product experts on how to use the tool to backup and recover your entire Active Directory environment, and VMware virtual machines. Also, get to know how you can restore attribute level changes made to AD objects, entire objects/ OUs, and entire domain controllers from scratch. Register now to be a part of these workshops, which will be conducted on all Wednesdays (11 AM EDT) from 26th July to till 09th August 2017. This workshop series will shed light on how
Important: Static IP Address for Mail Communication
Dear Users, ServiceDesk Plus On-Demand currently uses the following static IP addresses to send and receive mails: 74.201.84.80 74.201.152.59 74.201.154.214 165.254.168.201 216.52.72.54 204.141.32.54 We are expanding our infrastructure and will now be adding few more IP addresses. We request our customers who use their organization's mailbox to communicate with the application and have configured their firewalls, to make the following changes to your firewall configuration. Please add the 4 new
Use-case: How to grant role-specific permissions to specific AD users? For example, how to delegate user creation permissions to an HR and user deletion permissions to an IT technician?
You can easily delegate specific permissions to specific AD users, as per your organizational requirements. For example, user creation permissions can be granted to your HR while user deletion permissions can be delegated to an IT technician. The procedure followed in delegating permissions via ADManager Plus is: Create a help desk role with the required permissions. Add a help desk technician and map the role onto the technician. Steps: Step 1: Go to AD Delegation --> Help Desk Roles --> Create
Adding Aruba Controller
How to add Aruba Controller 7005 and access points in OPManager. Tried many templates and custom OID still I can't get the DATA from my controller. Any help would me highly appreciated.
Duplicate Interfaces
Build Number 12100 OpManager is showing duplicate interfaces on devices. Specifically I'm working on Cisco CAT 4500X switches. I have seen up to 7 duplicates of each interface. I have tried rediscovering the devices, and also deleted the devices and re-added them with no change. Any thoughts? I would rather not have to delete 1000+ interfaces manually every time each switch is rediscovered.
Assign software/licenses to users instead of assets
Hello, We are evaluating OnDemand Service Desk Plus and I'm unable to find how we can track software and/or licenses in use by our employees and external consultants. I did find how to add a software/license and create a relationship with the asset (computer). However quite often the device/computer that runs the software is not known or in the case of a SaaS only license like Salesforce, there's no relationship between the asset (computer) and the software/license. Is it possible to assign the software
Exporting data from ServiceDesk
Hi, Can you please let me know how to export data from tickets residing in our servicedesk system to .CSV files so they can be viewed in Excel. Thanks, Regards, Amar.
Send email notification with new ticket status
Dear All, I create new ticket status: In-progress. I want if technician change ticket status from open to in-progress, an alert email will be sent to requestor. So How can I do? Thanks
Free webinar series: Securing your organization from cyber attacks
Join us for our free two-part webinar series to learn about the tools and techniques you need to secure your organization from cyber attacks. We'll be discussing the two-pronged approach - including both reactive and proactive measures - that'd help you secure your IT against the recently prevalent cyber threats. Register here: http://bit.ly/SecEntIT Part 1: Handling an attack | Thursday, July 20th, 2:30pm IST Part 2: Preventing attacks | Thursday, August 3rd, 2:30pm IST Click here for more details
Free webinar series: Securing your organization from cyber attacks
Join us for our free two-part webinar series to learn about the tools and techniques you need to secure your organization from cyber attacks. We'll be discussing the two-pronged approach - including both reactive and proactive measures - that'd help you secure your IT against the recently prevalent cyber threats. Register here: http://bit.ly/SecEntIT Part 1: Handling an attack | Thursday, July 20th, 2:30pm IST Part 2: Preventing attacks | Thursday, August 3rd, 2:30pm IST Click here for more details
Changing default database name for SDP
Hi, Does anyone know if it's possible to change the default database name for use with MS SQL as we will be having two different instances of SDP running in our environment. Thank you
Change default database name for SDP install
Hi I'am in the process of running another instance of SDP but i would like to rename the default database name that is 'Servicedesk' as we already have a live database on MSSQL with this. How do i go about doing this? Many thanks
ADSelfService Plus 5.5 released with some major enhancements!
Hello Everyone! We have released a new build of ADSelfService Plus–5500. The new version features some major enhancements to the password policy enforcer and license management features. Enhancements Enforce password history checks for password reset operations using password policy enforcer. Restrict users during license management based on their smart card status (enabled/disabled). Set up scheduler to automatically reinstate revoked licenses of users when specific conditions, such as user account
ADSelfService Plus 5501 released with major bug fixes
Hello, Everyone! We have released a new build of ADSelfService Plus–5501. This build fixes many issues in the product. Feature: Supports customization of texts on the mobile app’s home page. Issues fixed: The issue in AD synchronizer scheduler which fails to import domain users from Active Directory. GINA installation issue when there is a newline character in frame text. The issue in installing GINA client when VPN parameters contain special characters. The issue which prevented users from accessing
OpUtils 12.2 IP address notes?
We migrated from Oputils 8 to 12, and within version 8 we added notes and info to certain IP address like external IPs and now within version 12 after migration we cannot see or find these notes? Any idea where these are within the new version?
Switching from 11,6 V to 12,2 V OPM
Hey, We want to switch from 11,6 v 64x to 12,2 64x. So reason i am writing is that i want to ask, do we need to know anything special to make this transition correct ? Regards, Adrian
ExchangeReporter Plus adds an improved Look and Feel with a new Flat user interface!
Hello Everybody, We are glad to announce the release of the latest build of Exchange Reporter Plus - 5181. This build comes with Flat UI, Email traffic report by business and non-business hours New Feature: Flat UI: Exchange Reporter Plus now sports a minimal, flat user interface, with simple graphics and layouts. Email traffic by business and non-business hours: The email traffic reports now offer a filter to refine the results based on both business and non-business hours. Enhancements: Column
Incorrect CPU Usage.
Hi, I have a server in opmanager (11600) Which is reporting 100% CPU all the time, it's a backup DC and literally does nothing. Have monitored it though task manager and it just ticks over. Have tried doing a rediscover on the server, but no joy. Is there anything else I can try? Hope you can help.
Query report all requests per technician.
Hi, I would like to generate the following report with all requests per technician. Almost same like query in topic* but then from all requests per technician in report. *) https://forums.manageengine.com/topic/query-report-i-need-monthly-report-request-status-per-technician Thank you very much for any reply on this topic. Best Regards, F. Jansen
Best practie for on site support
Dears Greetings, please i need your recommendation and support for best practices on site support
Ethernet Interface Template not updating existing switch ports
Hi There, We have an issue where the changes we make to the Ethernet Interface template are not correctly applying to existing interfaces. We are taking the steps as listed below, and choosing to apply the settings to existing interfaces. We have tried to do it global, and also to the individual interfaces in question. However, after disabling monitoring of the discard rates, and changing the threshold of the utilization to be able 90%, we are still getting e-mail alerts when the threshold on interfaces
Report assistance
Good Afternoon. Could I kindly ask on of the PostGre SQL Gods to assist with theis report? I's just like to edit it to reflect 'Current Month' instead of having to specify each time it is run. I'd like to turn it into a widget but makes no sense to edit all the time. Thanks in advance. Report Data is below. Jason SELECT ti.FIRST_NAME "Technician", qd.QUEUENAME "Group", count(wo.WORKORDERID) "Total Request", count(case when std.ISPENDING='0' THEN 1 ELSE NULL END) "Completed Requests" , count(case
Viewing the requester self service portal as a technician
Is there any way to view the self service portal when you're logged in as a technician? So far all I can see is the screen for editing the portal, but to actually view the live portal I have to log out and log in again as a non-technician
I want to se the item of an specific subcategory.
I need to see the field item (part of subcategory) in the Request Form, Thanks
How to Scan Esxi 6.5 or vSphere 6.5
I really don't want to scan the vm's that are associated with vsphere I just want to get the physical hardware information. I have tried this a few different ways and haven't had any luck. We have created a user in vSphere and gave it read-only permissions. We than added this user as a Vmware-Credential in the credential store. I have tried to use this user to scan the individual hosts as well as the vcenter server. I always get a "credential not configured" error. I really, really DO NOT want
How to change default admin password of Analytics Plus.
Hello, I have installed Analytics Plus, and cannot find the place were I can change the default password of the user "admin" which is "admin". Regards,
Technician shift timing and to assign requests based on shift.
Hi ， Assign requests based on shift，How's it going?
Automatic notification for requests without update
I would like to be able to send an automatic notification if a request has no response for X hours (the hours must be configurable). Example 1: No end user update - Requester opens a request - Technician responds to request for more information - Requester does not respond - If the requester does not respond within 48 hours, a notification is sent to him: "Hello $Requester, We have not had a return on this request in the last 48 hours. We look forward to your return to proceed. " (notification template
Auto Login Helper for windows app such as PLSQLdev
I did flowing steps and worked partially : 1) I have installed PL/SQL developer in a folder ,such as E:\PLSQL. 2) I have added this directory in Environment variable named Path. 3) I have added Auto logon helper using bellow setting: plsqldev.exe userid=%ACCOUN_NAME%/%PASSWORD%@%DNS_NAME% you can test above command in windows cmd without interact with PMP. There is one basic problem. In my system , All fields is typed together but in another system it is OK!! (Each field in its place) I don’t
service desk plus configuration on Android
Please advise on the below error message coming on all Android app, please advise if you want more details to provide. Error message "Could not connect to the server" Server: servicedesk.adports.ae Port: 443 Https enabled. API code generated. MSSQL 2014 on a separate server version: 9.3 Build 9311
Linux resource no connnect to with putty and securecrt!
When i create a linux resource,I only see connect to ssh and telnet.Why does not see putty?I create a securecrt autologon helper.But it can't help to work.Why?
launch Windows application like PLSQL DEVELOPER
I'm evaluating a trial version of Password manager pro. I've been faced an issue which is how to launch a windows local program ( EXE files ) from PMP. I'm not sure how I can configure it. I tried to add a resource by filling "resource url" section with : “plsqldev.exe userid=%ACCOUN_NAME%/%PASSWORD%@%DNS_NAME%”. I already define plsqldev.exe in PATH on the windows environment variable and I'm able to launch it through CMD. The problem is that when I click on Open Connection to see my defined
error in login script
we are receiving this error when we are trying to setup the login script feature to register our users. please help. I tried attaching the .hta file but it wouldn't let me. jamie
Allow other user to update other users details
Is there functionality in place to allow another user, HR for example, to edit users information via the portal? Thank you.
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