Dear Users,

SDP 9317 has been released and can be downloaded from the URL below,

https://www.manageengine.com/products/service-desk/service-packs.html

Issues Fixed in 9317:
SD-67766: When users migrate from builds older than 9313 to the 9315 and having two or more users with same login name but different domain along with "Not in Domain" present, then those user's will not be able to login to the application.
SD-67751: Request list view page is blank, if the selected custom filter name has a single quote in it. 
SD-67743: Request history is blank, if any of the additional field’s name contains "time” in it. 
SD-67767: Technician is unable to set their availability status

Please refer to the below link for the steps to install the patch.

https://www.manageengine.com/products/service-desk/service-packs.html#sp

Regards,
Edwin Vasantha Kumar
Servicedesk Plus Team