System Log Error MAIL_FETCHING module
Hello, I am getting an error every minute in the system log. Module: MAIL_FETCHING System Log Message: Exception while connecting to store. Probable Cause: Logon failure: unknown user name or bad password. It is processing email at this time so I'm not sure where to look to fix and stop this repeating system log error. Should I submit a request or can it be quickly solved here? Build 9317
Not Able to create record into Manage Engine using XML- PHP (Rest Api)
Hi All, I am trying to create the record into manage engine using php curl request , as well as I am generating the xml file , but when I am running my script . I am getting the xml response like this:- <operation name="ADD_REQUEST"> <result> <status> Failed </status> <message> No input data for creating request </message> </result> </operation> Given below is my code, which I am executing:- <?php $url ='http://localhost:8080/sdpapi/request/?OPERATION_NAME=ADD_REQUEST&TECHNICIAN_KEY=3AAE6F06-08BA-495F-9402-6ADF0F00B0C6';
Using Managed Service Accounts MSA's for WMI Server Monitoring
I would like to use a managed service account which was introduced in Server 2012 R2 for doing the WMI Scan's of my servers. Is there a way to configure this in OpManager? Currently I enter a credential in Credential Manager, so I'm not sure how I could use an MSA. If I use an account with permissions to scan the servers using WMI to run the Manage Engine OpManager Service would that accomplish the task? I know services in Windows support Managed Service Accounts where the password is automatically
View Exchange Permission
When we go into a users mailbox we need the ability to see who has been assigned permission to view and or use that users mailbox.
Mailbox Creation Templates
Hi. I am looking for an option to run PS script when we use create Shared, Room, Equipment Mailbox Creation Templates
NTFS Permissions, Everyone / Full Control
Hi, I was looking at the NTFS permissions reporting and would like to know if it's possible to search for groups such as "Everyone", "Authenticated Users" or "Domain Users"? The report I'm looking at is under AD Reports - NTFS Reports - Folders accessible by Accounts. In that report I can pick a group that I have created, but it doesn't seem to find anything when I use the known group names above.
Server 2016 Windows Cluster monitoring
Hello...could you please indicate when specific monitoring for a Windows Server 2016 cluster will be available? Currently, only Server 2008 & 2008 R2 are available as a selection when creating a Windows Cluster monitor. Thanks! -john
Has anyone been able to use the new System Manager features?
We have upgraded to DC 10 and are excited to use Remote Command Line and Remote Event Viewer, but neither of these tools are working for any computer in our network. The event viewer does not load, and the command prompt accepts a command but then stalls. Do we need to open any additional ports for these features? Thanks
Customize roles feature request
Hi, Some customers need to configure customized roles to satisfy special requirements. For example grant access only to auditing reports to security team and access only to reporting and monitoring to system administrators.
Technician Login count exceeds the license - in Professional Edition
Hi I'm using the Professional Edition 9 (Build 9241). We logged in with two users on ServiceDesk Plus. These users are technician1 and technician2. Our license is for 2 technicians: image.jpg image2.jpg Today, when trying to log in with the user technical1, the system did not allow us to access the ServiceDesk Plus. We have logged in as administrator and clicked on Admin -> Users -> Technicians, and the user technical1 had disappeared from the list. None of us has erased it. We have tried again to
Survey Settings on Servicedesk manager Plus
Hi there i am using version 9.3 Build 9309 of Service desk plus I am trying to set up a survey to be sent to users when a request is closed however as shown below the URL is coming back with a 404 error Is there anything i need to do to resolve this? Where is URL for the survey? I have also tried $SurveyLink in the URL but this takes me to the home page. Please help.
Default Request Search
After the most recent update, the search fields have combined in to one. The search bar is now Reqeust ID Search rather than a regular search (referred to as Default Search ). Any way this default can be changed so that we don't have to switch to Default Search every time we search? It appears as though the preferred search mode must be set each time. If this could be either a per-technician preference or a system-wide preference that would help. It would also help if your selection would remain
Report creation to show days.
Hi, I am creating the following report, however I need another column at the end which shows the days it has taken to resolve and also another report which has the hours taken to resolve. So: - Response days = Respond date - Created time, - Response Time = Respond date - Created time, SELECT ti.FIRST_NAME "Technician", qd.QUEUENAME "Group", TO_CHAR(((avg(wos.assignedtime)-avg(wo.createdtime))/1000 || ' second')::interval, 'HH24:MI:SS') "Avg Assigned Time", TO_CHAR(((avg(wo.resolvedtime)-avg(wo.createdtime))/1000
The critical issue about technician key lost efficacy under https protocol
Dear team: Would u like to check the issue about adding the request with technician key=none or any under https protocol, request also can added successfully. I think it will take critical risk in the product environment of end user. Please check and response. Here is my code: # -*-coding:utf-8-*- import requests,codecs,sys,pprint,xml,json with requests.Session() as s: url = 'https://localhost:8443/sdpapi/request' #/*--替换成实际的URL链接--*/ OPERATION_NAME = 'ADD_REQUEST' TechnicianKey
Request replies
Hi, we've noticed that when a technician replies to a request and manually removes someone from CC that person that was in CC will come back the next time the technician replies even if the conversation he's replying to doesn't include that person. Is that by design? We have the following email notification rules: Acknowledge requester by e-mail when a new request is received E-mail user when a request is resolved. Acknowledge E-mail Cc users by e-mail when a new request is created Acknowledge E-mail
Temporary Technician licenses for company merger.
We will soon be merging with a company that has service desk plus. Can I obtain some temporary technician licenses so we can keep both sites up during the conversion?
System Vulnerability Report for Servers
I am looking to build a custom report similar to the vulnerability report to include the graph but I would like to have it filters to show only items that begin with Windows Server for the operating system. If the report is a SQL query I can put it in Analytics and generate the graphs that way.
patch 22973 "SQL2014 SP2 GDR Update" keeps want to install even though our SQL is higher version
why DC keeps pushing patch that is not meant for the version of SQL2014.. when manually installing we are getting notification that our version is patched. "The SQL Server patch package is part of a general distribution release (GDR). This package cannot be applied since this SQL Server feature has already been patched. To continue, you must install higher version of the SQL Server Patch.
Changing notification port
After changing the Notification Server Port ( Admin > Server Settings ) how do I update the agents to use the new port? Running the agent troubleshooter shows that it is still using the default port (8027)? I'm trying to change the port because DirectAccess reserves 6000-40000 and I think it is interfering with the connection.
Inventory Reports - by AD Security Group
Hi - I am wondering if there is a way to run a computer/laptop inventory report based on a specific Active Directory Security Group. Thanks
Win10 patching strange logic
Hi I have some investigation and see very strange logic... 1. I see machines still needs replaced patch (it's not required if I run Windows Update): 2017-05 Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB4023680) patch replaced by: Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB4022715) Information from MS site: http://www.catalog.update.microsoft.com/Search.aspx?q=KB4022715 2. Question from same URL - There are Delta Update for Windows
Robo Technician
I'm looking for documentation about how to setup the tasks & field and form rules for the Robo Technician so it can reset someones password. Does anybody have any examples they can post? I find the documentation really lacking in this area. Thanks in advance.
Exchange 2013 Hybrid Configuration Service Monitors
I have added an Exchange 2013 Server that is used in a Hybrid Configuration with the Office 365 cloud. All of our mailboxes are in the cloud, however we retain the hybrid since we are synchronizing our AD to the cloud and need to manage certain properties on prem. It determined that it was an Exchange 2013 server "automatically", and says the "service is down". These are the services that are "down" and I am wondering if they should be running? Also, in services on the server I can see the services
Do you know about Analytics Plus' new license category?
I'll start with the fundamental question- Why does Analytics Plus require a new license category? Analytics Plus is licensed based on the number of named users (and not concurrent users) who need access to either read or create reports and dashboards. The problem was that this applied to every user; even to access a report in read-only mode, one would require a separate login account. And forcing a user to logon to the application simply to view reports seemed a little far-fetched. The fix - Dashboard
Notification Rule: Notify technician when a request is updated by editor
This rule does not appear to notify the assigned technician whenever the ticket is edited/changed by another technician. Am I misunderstanding the intent of this notification rule? Does anyone else successfully use this notification rule for same purpose? We are running 9304 with MS SQL. Thanks in advance, Craig Rice
Help with a Powershell script template
I'm attempting to write a powershell script template, but I'm having trouble matching the formatting rules laid out in the manual and the help doc on the page. For instance, I'm writing a simple script that looks at a Hyper-V Hypervisor and retrieves the replication status of all the machines My script is the following: $devicename = $args[0]; get-vm -computername $devicename | where {$_.replicationstate -notmatch "disabled"} | get-vmreplication | select name,replicationhealth This returns a simple
Alerting on Event Logs
Hi all, Is there a way to generate alerts on specific event logs from servers? Basically I would like Opman to generate alerts when event ID 21 or 22 are triggered (WSUS). Also, is there a way to configure it for all servers rather than having to do it for each server individually?
Register button did not work in IE 11.0.9600.16428 (KB2841134)
Good day, I was just about to sign up the community and in our environment IE is the standard browser. After I received the register link I specified a password and clicked "Register" In IE the button was without function. On Google Chrome 55.0.2883.87 all fine. Thanks and best regards Manuel
Scanned Software
What is the best way to manage odd items that get picked up as scanned software? I'm getting a bunch of items in a hex form that seem to be installed on Mac OS as part of Adobe. See attached.
Assetexplorer issue
Hi. we are looking into the assetexplorer. Works like a charm. We have some workstations with SAS 9.4 (full package - licensed) from SAS Institute. But we also have SAS 9.4 Viewer. On the workstation both the full package and the viewer is mentioned as SAS 9.4. This means that the SAS Viewer is counted I the license count in SDP. Is there any workaround to this issue?
Request List does not work after upgrade 9311 to 9317
While upgrading to 9317 from 9311 the following issues has occurred. clicking on Request List will either show a blank screen or "Sorry an error has occurred Unknown error occurred while processing your request" release notes states SD-67743 and SD-67751 "Request view page is blank" have been resolved Issues Fixed in 9316: SD-67740: Request list view page is blank for some technicians after migrating to 9315 Upgrading to 9319 also causes the same issue
Jira Integration not updating request
Hello, I'm having trouble with getting the request fields updated after a Jira ticket is created in SDP. It will add a new ticket in Jira OK, but no fields at all in the request are updating with the Jira ticket details. I've gone through the documentation but can't find anything wrong with my Jira.xml or menu. I've attached a sample jira.xml and a screenshot of my menu config. Any help is appreciated. Thanks, Dallas
Vendors Used this year
Hello all, I have made a SQL statement to list all our vendors and the last time we used their service. The business has now requested to only show the vendors from this year. My statement still shows all vendors but if they have not been used this year the date is 'Not Assigned.' What am I missing to filter this out? select sd.name"Vendor Name", apa.DOOR_NO"Address", apa.STREET"Address2", apa.CITY"City", apa.STATE"State", apa.COUNTRY"Country", apa.POSTALCODE"Postal Code", LONGTODATE(Select max(po.DateOrdered)
On hold Status restricted to certain categories
Hi, I tried to post this in the community forum but for some reason it did not allow me to. Is there a way we are able to restrict the use of the on hold status to certain categories? We need to have the technicians place certain requests on hold, for a 3 categories out of 15 Thanks Rachell
Scanned software overload
We have been running SDP for over 3 years and are trying to "clean up" the assets. At this point there are over 6000 items in scanned software. Would it be best to delete all of them and start over? Is there another way to know what is "real" and "in use" software versus something that was scanned 3 years ago on a workstation that has been disposed of.
Trial OpUtils
We are currently testing three different rogue detection applications, one of them is OpUtils. I am trying to add a switch with correct IP address and Community String but it keeps reporting 'Undefined' and it the switch is not added. Is this a bug in the current Trial software or am I missing something? Thanks Kevin
approval dates query
Hi, can anyone help us on fetching approval dates for approvaed requests? Regards,
Filed & Forms Script
Hi I have certain conditions in Feild & Forms, Now if the condition is met I want to set Change Type as "Normal" and if the condition is not matching set Change type as "Pre-Approved". I am able to set "normal" but how to set IF NOT "Pre-Approved" ? SDP Version is 9.2 Build 9238. Thanks in Advance.
Filter by Support Group
Hi Guys In Service Desk Plus, we have two separate Support Groups set up for a particular site. Is it possible to create reports that are filtered by these Support Groups as Analytics is not pulling the data from one of these groups. Thanks in advance, Joshua.
Asset registration - software
HI, we have installed SAS version 9.4 and SAS Viewer 9.4 on different workstations. The issue is that the Assetexplorer thinks it is the same software and counts it wrongly in the Software Tab. The SAS Viewer is freeware and the 9.4 the licensed. Please let me know how to fix this problem or what to do as workaround. Thanks. Best regards Thomas
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