Task not emailing on submit
I have a template that is setup with a task that is already assigned a technician. When the ticket is submitted the technician is not being notified about the task. I checked the notification settings and the box is checked for Notify technician when task is assigned. Am I missing something? Do emails for tasks get sent when the ticket is submitted?
Empty Response for adding new request using postman
Hi all, i am training to add a new request in to my cloud service desk plus from postman using REST protocol, by following steps in below link. https://api-sdpondemand.wiki.zoho.com/Add-request.html/ but i am getting null as response and no request get created. for your reference i attached postman request screenshot. Thanks in advance..
ADD_ATTACHMENT issue---the request was rejected because no multipart boundary was found
hi all, i am training to add an attachment to existing request from postman. i am getting below error. { "operation": { "result": { "error_code": 4001, "message": "the request was rejected because no multipart boundary was found", "status": "Failed" }, "name": "ADD_ATTACHMENT" } } up to now i haven't faced this issue with postman in the process of working with other tools. please help me to fix the issue. for your reference i attached
Future Request Updates - OnDemand SDP
We’ve been using the system for a while now, and I’ve come up with a list of features I think would be nice to have within the system. Probes & Discovery · It would be nice to show the description under Network Scan main page. Or at least be an option to select in the table settings. · Same would hold true in the Windows Domain scan. Asset System · Alphabetize the asset drop down list. This is currently in a random order. This is both under IT Assets and Software. ·
[KB] How do I monitor DAGs in my organization?
Database Availability Groups (DAGs) help you ensure high availability. Your organization—irrespective of size—needs to have a proper recovery mechanism for its servers. You need to constantly monitor replication health and the status of your database copies to ensure that your end users don't run into problems such as inability to access their mailboxes and mismatches in their mailbox data. Solution: Exchange Reporter Plus' monitoring functionality helps you keep an eye on your server's recovery
Survey
Can I assign permission just to manage survey ? What permission need?
Editing worklog of a change
Hey Guys, We upgrade last week to Your Version : 9.2 Build 9210 Since then we unable to edit our worklog of a change. It returns a blank screen. Please assist. Regards
G Suite setup
Sooo I think I followed the setup for the G Suite setup. I was able to get through all of the Google steps, but when I try to setup the ADManager Plus end, I am getting stuck. I cannot figure out what to use as the User Name. I figure it is the name before the @ in the Service Account EMail. I have tried it with spaces instead if dashes. and every variation I can think of. Any help is appreciated.
Read Only Help Desk Role
I've been asked to create an account for our Auditor's that allows them to use Manage Engine to Read user and group information but without the ability to modify it. What is the best way to do this in ADManager Plus?
"MDM" for laptops and desktops
We use Desktop Central, and Desktop Central MSP, but I recall there being no geolocation or remote wipe capabilities for laptops or desktops. MDM does offer this, but it is only for tablets and phones. So my question is - is there a geolocation and remote wipe feature for laptops or desktops? If not, is there a plan to add such a feature in the future? In the mean time, does anyone else have any recommendations for a sort of MDM solution for laptops and desktops that will work alongside (directly
Scripting Dynamic Tasks
When creating a task dynamically based on a form field value how do I know what to put for the SetTasks $CS.setTasks(["templateTask1201"]); Is this the task template name?
Missing field in Analytics Plus
Hi I need to create running 12 month reports that show billable support hours per month filtered by client. We are getting the data from ServiceDesk Plus MSP. All the data is in the Worklog. I need to be able to filter the report by the Worklog Type field. This will enable me to display only billable hours. Problem is the Worklog Type field is not available even though it is a system created field. How do I access that field? One of the reasons we purchased Analytics Plus is to share this type of
Don't miss out: ManageEngine's Global Active Directory Seminar - Join us in October.
Hey, The Global Active Directory Seminar series is back to the place where it all began—the United States. And who doesn't love to be on their home turf? We sure do! This time around we're headed to Los Angeles and Chicago. Join Derek Melber, Active Directory MVP, for a day-long seminar and get valuable insights on how to manage and monitor your AD environment in a better way. Our product experts will also be shedding light on how to keep the many weirdly-named IT security threats at bay.
Don't miss out: ManageEngine's Global Active Directory Seminar - Join us in October.
Hey, The Global Active Directory Seminar series is back to the place where it all began—the United States. And who doesn't love to be on their home turf? We sure do! This time around we're headed to Los Angeles and Chicago. Join Derek Melber, Active Directory MVP, for a day-long seminar and get valuable insights on how to manage and monitor your AD environment in a better way. Our product experts will also be shedding light on how to keep the many weirdly-named IT security threats at bay.
Don't miss out: ManageEngine's Global Active Directory Seminar - Join us in October.
Hey, The Global Active Directory Seminar series is back to the place where it all began—the United States. And who doesn't love to be on their home turf? We sure do! This time around we're headed to Los Angeles and Chicago. Join Derek Melber, Active Directory MVP, for a day-long seminar and get valuable insights on how to manage and monitor your AD environment in a better way. Our product experts will also be shedding light on how to keep the many weirdly-named IT security threats at bay.
Use additionnal requester fields in Analytics Reports
Hello ! In ServiceDeskPlus, I added an additionnal user field "Company" to import that attribute from activedirectory. This field is displayed properly in servicedesk's requests. However, in Analytics, i'm looking to do some report based on the company (ie : Number of requests split by Companies) Sadly this additionnal field isn't in the "Request" table, there is only Requester and its Department. Is there a way to add a new column in that table, and be able to build a report with this value? Best
Don't miss out: ManageEngine's Global Active Directory Seminar - Join us in October.
Hey, The Global Active Directory Seminar series is back to the place where it all began—the United States. And who doesn't love to be on their home turf? We sure do! This time around we're headed to Los Angeles and Chicago. Join Derek Melber, Active Directory MVP, for a day-long seminar and get valuable insights on how to manage and monitor your AD environment in a better way. Our product experts will also be shedding light on how to keep the many weirdly-named IT security threats at bay.
Don't miss out: ManageEngine's Global Active Directory Seminar - Join us in October.
Hey, The Global Active Directory Seminar series is back to the place where it all began—the United States. And who doesn't love to be on their home turf? We sure do! This time around we're headed to Los Angeles and Chicago. Join Derek Melber, Active Directory MVP, for a day-long seminar and get valuable insights on how to manage and monitor your AD environment in a better way. Our product experts will also be shedding light on how to keep the many weirdly-named IT security threats at bay.
FCR Notifications
Is there a way to surpress email notifications for FCRs only? On many occasions, our help desk will receive a phone call and resolve the issue on the same call (eg: password reset). We would like to reduce the number of notifications to just the resolution notification or no notification at all because the issue is already resolved and the notifications may confuse customers. Currently, when a ticket is created and resolved, the customer receives an email notification stating a ticket has been created
Survey Reporting
We are currently reporting on survey results and noticed that, since questions are not mandatory to answer, the data is slightly skewed with the scores that they are reporting. They may report a score of 100% even though not all 5 questions are answered, which we don't want to count in the equation. Is there a way to write a SQL query (working in MSSQL) that would throw out any surveys that do not have all questions answered (there are 5 total questions)?
Launch Apps from Self Service Portal
It would be nice if users could launch apps from the Self Service Portal. The button could Install (then Run) if required, or Run if already installed. In the package page, there could also then be a Launch tab as well as Installation and Uninstallation.
Did you know - How to configure Oracle E-Business Suite with ADSelfService Plus ?
Oracle E-Business Suite (EBS) is a comprehensive set of applications that cater to all your business needs. While the key functions like resource management, supply chain management, customer relationship management, and other functionalities are done from a single place on the go, it is necessary to ensure that the portal does not become unaccessible due to password expiry or other trivial reasons. By integrating Oracle EBS with ADSelfService Plus, allow users to self reset their password or unlock
Next release of OpManager 12.x
Hi, When planned release next version of OpManager 12.x?
Approval Link
Is there a way to add more details for tasks to explain more in the Approval link that the approver opens? Right now there is no information on the tasks, when the appproval was sent for one of the tasks.
agent version not showing on version 9319
Hi, I updated to version 9319 on serverside. On client side I did install the asset explorer related to this new version. but for some reason the agent version is not showing up:
network storage
Can I move the database to network storage? And how to configure database replication, or how to connect AM in one database?
Change criticality of failed jobs (MS SQL)
Hello, Currently, when a failed SQL job appears, the health status appears as critical. Is it possible to change this criticality? That is, put as "Attention" these failed jobs and not as "Critical". Thanks, BR Jordi
Dtabase schema documentation
Hi Is there anywhere I can see the database schema to help me construct mssql reports? The schema buttons on the query editor are often limited in what they show. Thanks Chris
Data connection to Excel
hi i'm trying to connect excel to SDP's database. I managed to setup the connection on excel but i am now presented with a window in excel requesting to Select Table now, there are 100s of tables there and i am not too sure what to select. what i need basically is an entire dump of all my tickets in excel which i can refresh as and when i need it. So table so i select?
Important: Static IP Address for Mail Communication and Scheduled Maintenance
Dear Users, As part of our annual infrastructure maintenance, we will be upgrading our US data center infrastructure from September 2nd 2017 to September 10th 2017. While we carry out this upgrade, SDP OnDemand service and all Zoho services will continue to be operational. Customers who use their organization's mailbox would have configured their firewalls & white listed a set of 10 IP addresses to communicate with the ServiceDesk Plus OnDemand application accessed through https://sdpondemand.manageengine.com/ i.e ServiceDesk
Incident/Request Additional Fields - Multi Select
When I create Multi Select Fields in the Incident - Additional Fields, I can't figure out the sort order. It's not in the order I added the items, it's not in alphabetical order and it isn't in the order of when they were added either. Is there a way to force a sort order? I don't want to put numbers in front of it. It's going to be confusing to users in the order it's in now. Any ideas?
Change request workflow
I am creating change templates for maintenance tasks. How can I change the workflow so it skips the submission approval stage and make the Planning fields mandatory (e.g. Roll Out Plan, Backout Plan, Check List, Downtime)?
Service Pack 8102 released
Dear Customers, Today we have released the SupportCenter Plus service pack/hotfix 8102. Please find the list of issues fixed in this release https://supportcenter.wiki.zoho.com/ReadMe-V3.html#8102 Here you can download the service pack/hotfix https://www.manageengine.com/products/support-center/service-packs.html Thank You Regards, Arun Kumar - Tech Support Manager ManageEngine- SupportCenter Plus Direct Number : + 1 408 352 9115 X 7213
Support group name issue
Hi, After upgrade to version 9.3.19 we are facing issues when trying to change the request view in internet explorer. Support groups names with special characters (like ç, ª, é ) wont show the request list
Self Service not generating ticket for specific user
Hello, We have one user (That we know of) that the system is not creating a ticket for when he sends a request to our self service address. The logs show : [12:54:14:606]|[08-11-2017]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[SEVERE]|[125]|: Email is received from a new mail id : User@ourdomain.com. Configuration is set as NOT to receive email from new email addresses. Hence going to return null for user id.| This is not a new user and they could create tickets without issue in the past.
Inconsistent in License Key for Software Excel 2010
Hi Support, We already been informed that license key for Microsoft Products are encrypted into only the last key provided in the system. But we encountered another problem with Microsoft 2010 product, take example Excel 2010. The license key provided by Desktop Central Agent in the SDP system are various with complete license key and also partial one (encrypted). Screenshot attached. Please help us which is the correct one, and how to make them uniform. Please respond to us ASAP as this is affecting
How we can change the length of the field department in ADMP?
Our AD schema has been changed and the field length of the department is 128 characters. But the ADMP does not allow to save the name of such length. Can this behavior be changed?
All New GPO Management
New GPO management features in ADManager Plus Do you want to create new GPOs or edit existing ones with just a few clicks? Do you want to delete GPOs, in bulk? Now, ADManager Plus has all the answers. Our new features make GPO management easier than ever before. Create GPO's: Now GPOs can be created using ADManager Plus and be linked to any OU, site, or domain right at the time of creation or later according to your requirement. Edit GPO's: Modify the administrative template settings for both
All interfaces are detected in Netflow but NO Traffic In/Out for CiscoASA 5500-X
I know I have configured my new CiscoASA 5516-X and 5525-X FWs right according to my existing CiscoASA5520. I just copied the same procedure in ASA from SNMP and Service Policy Rule based from my ASA5520. The OPManger Netflow has already detected the ASA devices and interface and even showing status is up and updated flow. However, I still havent gotten any IN and OUT traffic. I need help where I missed. See attached the issue of IN and OUT
remove decommissioned assets from the "assets involved" selection list on changes
How do I flag assets so they will no longer show up as an available asset in the "Assets Involved" selection list on changes? I've flagged servers with an Asset State = Expired in the CMDB but they are still available for selection on a change. This is confusing when we're righting changes that affect all of our servers. Thanks, Tammy Your Version : 9.2 Build 9210 Latest Version : 9.3 Build 9300 [Details] Database : mssql
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