remove decommissioned assets from the "assets involved" selection list on changes
How do I flag assets so they will no longer show up as an available asset in the "Assets Involved" selection list on changes? I've flagged servers with an Asset State = Expired in the CMDB but they are still available for selection on a change. This is confusing when we're righting changes that affect all of our servers. Thanks, Tammy Your Version : 9.2 Build 9210 Latest Version : 9.3 Build 9300 [Details] Database : mssql
Projects Data
I'm looking for data in Analytics Plus for tasks and worklogs created in the Projects module of Servicedesk Plus. Anyone have a solution?
O365 Manager Plus 4108 released with new enhancements.
Hello, Everybody! We are glad to announce the release of the latest build of O365 Manager Plus - 4108. This build brings new enhancements for a better user experience. Highlights: For Help Desk Delegation, O365 Manager Plus now supports, Multi-factor authentication (MFA) enabled accounts. Federated accounts. Third party IdP accounts. Rest API access can now be configured for Office 365 tenants from O365 Manager Plus. How to update? Update using service pack. New to O365 Manager Plus? Download the
Unable to read archived logs
Hello, I'm having troubles searching into many archived logs: when I press "Load and search" they seem to load correctly, but then I press "Search" and, instead of the pop-up window containing the table and the search form, a blank pop-up window is opened. I haven't been able to find any pattern that explains why some archived logs load properly and others don't. Also, I have manually opened the .zip files to rule out that the files are corrupted, and I am able to open and read the text files inside
ServiceDesk Plus 9319 Released
Dear Users, SDP 9319 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9319: SD-60611 : Timeout issue occurs while importing large number of users from LDAP SD-47313, SD-66129, SD-62175 : Cursor is not placed in the "to" field or the "description" field when we hit the 'reply' button in requests. SD-65711 : "Change Password" option is available for users who have logged using the AD authentication. SD-66772
Problem whit ticket in SDP
good day, I have a problem... in SDP have a ticket what when are search, only view the screen white... There is a way of erase this ticket. the number is 108719 thanks for your help...
OpManager 12 - vCenter Monitoring - Linux Appliance - "Add Device Failed" error
Hi, I have installed OpManager v12 (downloaded August 10th) onto a VM in our environment for a trial. Straight off the bat, the first thing i wanted to configure was vCenter monitoring. We have 3 environments in this network, PROD (6 ScaleIO Nodes) - DEVTEST (8 ScaleIO Nodes) - DR (4 ScaleIO Nodes). They are all running ESX 6.0 and are all managed by VMWare vCenter appliances (Linux Based). When i attempt to add the PROD vCenter to the OpManager installation, it just errors out. They are on
Either you haven't provided the silent switches or the silent switches are incorrect
Deploying MS Office 2013, received the message "Either you haven't provided the silent switches or the silent switches are incorrect" on 4 out of the 30 computers in the distribution. The other 26 installed the same package without a problem.
Sharing a request with a different Support Group
Hello, We have a team that is supporting multiple vendors (they each have their own support group). The problem is we need the main support group to be able to see all the vendors tickets, without providing them access to ALL tickets. Is there somewhere we can set it so the main support group can view all the sub-support groups tickets? Regards Ben
API - Add Tasks
Hi Using the API - are you able to add tasks to request?
Harmonize UI/UX across ManageEngine products
Hi ! I have found no better place in the foruls so i figured i would post my suggestion here. Our IT Department has yet purchased 5 ManageEngine solutions (On-Premise) and are considering others. Yet we are using; Service Desk Plus Enterprise Edition Desktop Central Enterprise + MDM AD Manager Plus AD Self Service Plus Password Manager Pro These are great products, but I find that each of them has a different User Interface and experience. They feel a bit standalone products. In my opinion, it would
Optional "Critical" Updates??
Have a look at this Optional MS updates do not have the same granularity as security updates I want critical updates to be automatically deployed. I don't want to automatically deploy unrated optional updates. It would make the most sense to have each category of updates have the same granularity as "Security" updates. Does an optional "critical" update even make sense? Thanks!
How do I show all Users under System
How can I get all user profiles that exist on a computer listed somewhere in DC? The list under System only shows local accounts and whoever is currently logged on. I am trying to figure out how to get a list of all profiles on the machine. I though we used to be able to see that under the System tab. Thanks!
Adding Custom User Field
Is it possible to add a user field to a service request that will allow a requester to select another requester?
Service request
Hi all, I am wondering if it is possible to open service request by sending mail? I have a system where customers request services. When request is created system send mail to SDP MSP and raise incident request with all details within (SLA, Site, Category and so on). I am asking is it anyhow possible to create service request instead of incident request by this way? Thanks and have a nice week
Newsletter de Agosto
¡Newsletter de agosto! Participa de nuestra primer Conferencia de Usuarios de LATAM, los días 26 y 27 de septiembre en Bogotá, Colombia. Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo.
using ip addresses
Hi, Is there any option to scan the subnets using ip addresses instead of domains ? Please advise. Thanks Justus
Integrating with SIEM
Has any one integrated ADAudit Plus with SIEM tools like Arcsight ?
Can'e see customize self-service portal button
Hello, I am currently trialing manageengine as we are considering using it for our helpdesk. One of the things I'm looking to test is changing how the self-service portal looks when a user logs on. When I look this up all answers say there is a button under the self-service portal settings for it but there is no button there. Is this a version issue? How do I customise the self-service portal? Regards, Hazel
BW usage report with Opmanager 12.3
Hi With the new 12.3 version there is another issue with reports of Opmanager We tried to export a bandwith usage report for one interface. If I use Chrome, there is no PDF file generated If I use Firefox then one file with 0 KB is generated. file name is : exportinfBWreport witjput any extension We need some help in this matter
Email to notify not populating for requesters
Salutations! We have an incident template that we use to coordinate moves between facilities, IT and the user, where the user is added via the "email to notify" field. If a facilities member fills in the template the "email to notify" field does not populate with email addresses from AD, while our technicians do. Is it possible to have this field populate email addresses for requesters, or is that feature only available for techs? Thanks! Sean
Use-case: Is it possible to configure an automation to modify users based on the values in department, manager, and so on? How to schedule bulk import from a CSV file?
Is it possible to configure an automation to modify users based on the values in department, manager, and so on? How to schedule bulk import from a CSV file? You can configure automations to modify users based on specific conditions. To do so, you will need to apply a suitable user modification template to the automation being created. The modification rules option in the user modification templates lets you configure rules to automatically update specific attributes if a certain condition is satisfied. For
About the size of description
I received a message below, "The size of the description being greater than 64K, the content has been moved to attachment CONVERSATION_DESCRIPTION.html " Please let me know what is this and how to fix. Thank you
Mobile Device Manager Plus - Free Training
Join us on 24th August 2017 and 31th August 2017 at 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on August 24th: Device Enrollment and Provisioning: Manage devices by enrolling it via various enrollment methods Regulate devices by pre-configuring policies Audit your organization asset data Following topics will be covered on August 31st: App Management and Device Security: Silent installation
Incident updates not saving
We have an issue in that each time a user (technician) tries to edit a request in the helpdesk – after they have made the changes and hit update – instead of saving the changes, a new request is opened. They have to tried a number of times to make the changes before it will save. Appears to be random. Anyone else seen this? 9.3 Build 9312
scheduler - backup technician
Hello, Here is my scenario. I went on holiday until August 8th. Before leaving I entered my leave in SDP and selected the "Move requests to unassigned state". Now I've been back for a few days and when someone attempts to assign a ticket to me where the ticket has a DueBy date that lands during my leave, they are unable to. They get a message indicating "WARNING :Technician assigned but is unavailable on this request DueBy Date". When they check the ticket, it remains unassigned. In the past, I'm
SDP API - Add Tasks
Hi, Using the API (specifically for PowerShell) can we add tasks to a request? Thanks!
Custom Fields Populated During User Creation
We use the Department number field and populate it with a cost centre code. How can we populate the Departmentnumber field depending on which Department is selected? eg Department=Finance and Departmentnumber=008-0005 Department=Marketing and Departmentnumber=009-0005 many thanks Pete
Chat Issue
Hi there When we have a Chat session running, we now have to update the technician site manually to see what the user have written. The user gets the text without having to refresh the Explorer. I have got an answer from servicedeskplus saying that this is by design?????? Did any of you get this to work with auto updating ? For me this gets no sence that we have to manually update the Explorer to see if the user have written anything for us ? /Ivan Rafn Ps. If not explain corretly, i will be happy
SAML identity manager integration feature in SDP
hi there please add SAML identity manager integration feature in SDP , you have such feature on servicedesk plus On-demand if possible add it to On-premise version also. regards, omid ghanbari
automatic timer start as ticket created
how it possible that as ticket created using business rule and assigned to technician it will start the timer for that ticket
AD Reports Could not see attributes EmployeeID
AD reports for Group Membership ...can we add attribute EmployeeID to the group members report?as its not seeing in the report right now. And also we are trying too add an attribute Call Work2 which is actually an Outlook attribute .Could we add the attribute? Right now on Outlook contacts ,showing "call Work 2" Appreciate if somebody could comment. Thanks & Regards Gopakumar
Bulk User modification templates
How can we remove all security groups from specific users from a bulk modify users csv import.
Edge in Windows 10 duplicates attachments
Hello, We are in the process of upgrading to Windows 10 and noticed that when adding attachments they are duplicated in ServiceDesk. Can the be resolved? Thanks,
Move / Delete Home Folders and Profile Paths
What permissions are required on the file servers for this functionality to work? When we attempt to move or change file permissions through the interface we receive a permissions error.
Issue sending replies
We have an issue with our instance of ManageEngine Service Desk in that replies to incidents are not being sent or recieved and are also not recorded in the incident history. Frequently users (technicians) reply to a helpdesk job and the reply window closes without error but no email is being sent to the requester or recorded in the system. They have to retype the reply and attempt numerous times before it succeeds. The issue seems to be randon - ie. it works sometimes and not others. Has anyone
Task assignments and approval dependencies
Hello, We are working on our onboarding and offboarding workflow in SDP. We are using a script to copy over parent ticket resource data to child tasks and would like tasks in the ticket to be implemented/assigned based on information entered in the ticket. The example case for this is: if a terminated employee's title is "Project Engineer" they have access to our financial system. We would want an approval request be sent to our CFO and a task to disable their financial system access be kicked off
New to Netflow
What are the steps to monitor one computer?
Is it possible to export all tickets in "My Requests" to Excel?
Is it possible to export all tickets in "My Requests" to Excel?
Undelete a task
While I can see I have the ability to restore a deleted ticket, I don't seem to find anywhere that I can do this with a task. I am wondering if this is something that's available, and if not, suggest that it is something that be added.
Next Page
