On Behalf field
Hello im trying to view the On-Behalf Of, field in the new incident default template.
I connected to the DB , using this command
psql.exe -U postgres -p 65432 -d servicedesk -h 127.0.0.1
after being connected to the database i ran this command too
update globalconfig set paramvalue='true' where parameter='ON_BEHALF_OF_USERFIELD
But nothing appears on the new incident template, also i have other questions regarding this function
how i can open an incident for another users even if he is in another site and department
And this field? do in need to configure something more on the incidents template or it will appear automatically
Best Regards
I connected to the DB , using this command
psql.exe -U postgres -p 65432 -d servicedesk -h 127.0.0.1
after being connected to the database i ran this command too
update globalconfig set paramvalue='true' where parameter='ON_BEHALF_OF_USERFIELD
But nothing appears on the new incident template, also i have other questions regarding this function
how i can open an incident for another users even if he is in another site and department
And this field? do in need to configure something more on the incidents template or it will appear automatically
Best Regards