Add 'Sent To' 'Sent From' criteria to reports

We'd like to see future iterations of ZR include the ability to report on these two items. We have multiple teams across the organization using SD+, often with their own unique email ID. These email addresses are created as an alias to the main Service Desk email which then creates a new request while also retaining the originating Sent To field. This enables us to create business rules based on the TO field.

We would use their values to report on the percentage of requests sent to a particular support group via their unique email versus through the Service Desk. The Sent From field could be used to report on requests that are coming from non domain users via the designated email address.

Hope that makes sense :D