Where is KB4035631 (August 2017 Windows 10 Servicing Stack Update) within Patch Management?
This new servicing stack update is reported as a Critical Update for WIndows 10 1607 via WSUS - yet there is no sign of it at all within Patch Management in DesktopCentral. I have done several searches - updated DS patch database a few times and nothing can be found. While DS has accounted for all other August 2017 patches - if I am to start using this on a regular basis (and retire WSUS) - it needs to have the identical patches that are offered by WSUS at all times. Appreciate any insight as to
Free four-part OpManager training: Learn the nitty-gritty details of network monitoring
Hi there, Ever heard the expression "Nothing worth having comes easy"? Well, we'd argue that network monitoring is an exception to that statement. Learn network monitoring easily with our ITOM experts and unlock all the trade secrets, tips, and tricks of OpManager through our free training. Our training is split into four parts so that we can go in-depth into each module and answer each and every one of your questions. Register now for free> Here's a sneak peek into some of the topics covered
Server encountered RTO from opmanager everytime CLI credentials/monitors are added
We decided to configure CLI monitors in our Linux server to get the correct partition value. However everytime I'm adding the CLI credentials from the device snapshot it became unresponsive but from OpManager server only. Hope you can provide inputs on this. Thanks in advance :)
Unable to copy workflow tasks on copying template in service catalog
Hi Team, Is there a limitation that on copying template under service catalog we observe that workflow tasks are not getting copied with it. _J
Delete requesters en masse
I'm guessing the answer to this is 'No' but thought I'd try anyway :) I've identified a list of Requesters that I would like to delete from ServiceDesk+. I have them in an excel spreadsheet, and for each I have the unique User_id ref number. Is it at possible to delete these en masse - similar to how you have an option to add requesters via CSV, but delete instead? Is there any other automated way I could delete these users? I have approx 1500 Version and Build: 9.2 Build 9221 (We will be moving
Free SharePoint Monitoring Tool
Does this have to be installed on all servers or just the CA? Will it read all servers in the FARM?
Minor annoyance - Dashboard
Hi, We recently upgraded to the latest version of Service Desk Plus and I noticed that when on the Dashboard and you click on hyperlinks for open SRs, it opens it in a new tab instead of in the same tab (see attached). It never did this in the older version and a few of my colleagues have highlighted this to me. Is this something in the options that can be changed?
A swiss army knife for performance monitoring
For an IT infrastructure manager, tracking device performance is a significant step in planning device allocation and management. What if your servers' disk utilization is nearing full capacity? Or, what if your network servers are exhibiting frequent up and downswings in processing speed? Wouldn't it make your lives easier if all of these important metrics are available to you in a single view? Check out the sample report created using Analytics Plus that shows the average CPU, memory, and disk
Email ticket creation
Is it possible to set up service desk to create a ticket and assign it to a specific support group based off of the information included in the email? or even set it up so different email addresses create tickets in different groups?
$ message truncated
I am using telegram to broadcast alerts from server events/incidents/alarms etc in our support group, now $message on the notification is truncated I have done the process on your article in extending message lengths. But does not work, it seems that after a space it will not post the whole alarm eg: $message%20 output Message: Discards rate for Interface XXXXXXX is now back to normal, current value is 0%.<-- truncated after space chat rooom output: Discard <<< tahts it Is there a solution to this?
I cant enter to my I Password Manager Pro
I need asistance to enter to my app on my iphone, cause were blocked it when i downloaded IOS 11.1.1 version on my cel. Please i need help asap.
Error al escanear equipo de computo.
Comunidad buen dia. Tengo problema al escanear un equipo en particular con el ServiceDesk Plus me sale el siguiente mensaje: ERROR:Excepción de base de datos al detectar la estación de trabajo. : Duplicate entry for key Informe acerca del problema al administrador del sistema. El archivo de asistencia tendrá el seguimiento del error para analizar el problema y puede crease en Asistencia -> Crear archivo de asistencia. Gracias.
Desktop Central No Longer Deploying Autodesk Software
A couple weeks ago I set up packages in DC to deploy various autodesk software. Because autodesk creates silent install packages using .lnk files, and since DC can't handle .lnk files, I had to create a batch file that launches the .lnk file and silently installs the software. This worked perfectly until a week ago. Now, pushing the software doesn't seem to install the software unless I choose "install as" and then sign in with my network credentials under "run as user." That wouldn't be the end
Post-Installation Activities question
What types of scripts are allowed for post-installation ? .bat / .cmd / .vbs ? What about AutoIt or Python ? Could someone post an example of something simple like a file copy script. Say you want to copy a .txt file to a folder post installation. I am new to Desktop Central and learning something new each day. I appreciate any help.
"Send Request to Help Desk" Icon
End users are using Windows 7 & Windows 10 workstations. My issues involves the learning curve (and lazy curve) that prevents some of my end-users from creating Help Desk requests. The current process is to go down to the System Tray, right click ManageEngine Desktop Central, and the select Send request to Help Desk. Many of my end-users will simply will not do this and I cannot force them to. My goal is to make the Send Request window appear by simply double-clicking on an icon that I push to
Desktop Central - Hardware Inventory Query
Does Inventory Alert in Desktop Central has the capability to generate alert on changes/modification in hardware component level; like if memory removed, processor removed or hard disk removal etc???
CC Users when requests are opened
Hi I need to send an email to an address every time anyone from a particular customer opens a ticket. How would I do this?
Any advice on Windows 10 patch management?
Hi I'd like to consider upgrade clients from Windows 7 Pro to Windows 10 Pro, but the automatic updates are still an inconvenience of that OS. I'd like to know what Manageengine recommendations are to be able to use the patch management feature of Desktop central properly. I can't find any guide on the website. Is there a way to disable automatic updates by Microsoft in the Pro version? Or will the defer updates need to be activated to avoid immediate update installations? If not both, what is the
Post-Installation Activities
New to Desktop Central, formerly SCCM, and I am already a big fan ! Post installation activities only lists 'custom script'. What kinds of scripts can I use ? .bat .cmd ? What about .vbs, AutoIT, Python ? Also, does my script have to live in the 'script repository' or can it just be added to the software deployment package when I '+add files' ? If someone could post a screenshot of a post-installation script entry that would be super helpful.
Create a keyword cloud to catch things you have been missing in your helpdesk
In this week's post, we decided to take up a report requested by one of our customers - the keyword cloud report. Essentially, this is a report that can show you frequently occurring keywords in your helpdesk and help you identify repeat issues. A keyword
Error in deployment "Could not connect the share from the client computer
Hello. I'm attempting to deploy a software configuration and I'm receiving an error in the remarks, "Could not connect the share from the client computer: The specified network name is no longer available". I've tried looking in the log and I'm not locating the information. What does this mean exactly? Thanks, Jesse Barnes
Missing call history
Hi, In the previous version of Service Desk, when you clicked on a call and then navigated elsewhere, you were able to see your history on the mid-bottom left hand side of the screen. I cannot see this in version 9329. Can you advise where to find this?
show manager in requester details?
Hi. Is it possible to present the manager to a requester? I have imported it from AD, so its there, but how to make it visible to all technicians in the view when creating a ticket?
[KB] How do I generate a SharePoint document audit log?
Users perform various modifications to documents including creation, deletion, moving, renaming, checking-in, downloading, and more. With the audit logs generated by SharePoint Manager Plus, no action goes unnoticed. Steps to generate a document audit log: 1. Click on the "Audit" tab. 2. Select the "Document Changes" option in the top-left. 3. Choose "All Document Changes" from the listed categories. 4. Select the farm in which you wish to perform the action. 5. Select the time period you wish to
Know in a report the total time in hours that the Online technicians have been during the last week
Good afternoon, please I need to create a report that indicates the total hours that technicians have been online in servicedesk plus during the last week. I've been testing a series of queries with which the technician already shows, his last session and the number of times he has started, but none that make a sum of the total hours that have been online during the past week. Would anyone know tell me? this is all I've seen in the forum that most resembles: SELECT dbo.AaaUser.FIRST_NAME AS [Full
How do i schedule a report that shows me how many emails users have in the inbox?
I have been asked to send out a report that shows the the amount of emails users have in their inbox. I have created the report that shows me this but when I try and set up a daily schedule it only shows me emails received in the inbox today.
How to execute the agent on a scheduled task to run an existing agent installed to scan?
How to execute the agent on a scheduled task to run an existing agent installed to scan? What is the command to an existing install.
Powershell Script & workflow problems. HELP Please!
How do you execute a powershell script on remote host in Opman 12 in workflows.. In 11 I did this and it worked."cmd /c powershell.exe -ExecutionPolicy RemoteSigned .\${FileName}.ps1 ${DeviceName} ${UserName} ${Password} svchost.exe" trying to run a script now fails. with : " Connecting to remote server failed with the following error message : The WinRM client cannot process the request. Default authentication may be used with an IP address under the following conditions: " This same action on OPMan
Custom script message to alert
Hello guys, How can I add custom script "Message:" to opmanager alert? It's very important for me.
CSV Import - Cisco Router Device Name
Hi I'm trying to import devices to OpManager build 12100 via the CSV method which is working but I'm hitting an issue with the DeviceName. Instead of using the DeviceName entry I have in the CSV it's adding the devices with the device name set as the hostname on the router plus the domain name from the router. My CSV file takes the following format: DeviceName,DisplayName,DeviceType 1.2.3.4,desiredhostname,Router I'm using the Settings/Discovery CSV File Import option and when I load the CSV file
Monitoring VMWare guests with WMI
Hi, I'd like some help with the following issue. We're implementing Opmanager in our VMware based environment. We intend to monitor our VM's with WMI through the ESX hosts. VM's are in different VLAN's than the Opmanager host machine and not reachable with ping or ICMP. Devices are discovered through the ESX hosts or Vcenter and I can activate the monitoring. However, the snapshot page of the device says "Device Not Monitored". Type and Vendor are Unknown. If I scroll down a bit, there's a caption
Move OpUtils 80014
Currently, the computer was used to install ManageEngine OpUtils that run slowly. So I want to move ManageEngine OpUtils to a new computer. How to move ManageEngine OpUtils 80014 from old computer to new computer? Thank for any help!
Service Down but Url is work
i have Opmanager 10 for Monitoring. in some URLs i have this alarm: "Service may not be running. Enable the Service again to view the graph." but all URLs works correctly. please help me.
HTTP URL Monitoring
I've found several other discussions concerning URL Monitoring of https sites with TLS 1.1 or TLS 1.2. We are running the current build 12.3 and need to know the current status of this issue because it's appears to be unresolved. I attempted to setup two monitors this morning for a site using TLS 1..2 and neither monitor worked.
Adding WMI monitor to device template
We've created a device template in Settings > Configuration > Device Templates and are trying to add WMI monitors to this template. We're able to add SNMP monitors but there aren't any WMI monitors in the list. Please advise how to add/associate WMI monitors with a Device Template. Thanks.
Change of time window in reports
Good afternoon, Pleasure to greet you. In version 12.3.004 the possibility of creating reports is limited to 2 options: "24 hours" or "8:00 AM to 8:00 PM". I need help to be able to change that time window to my work schedules: 06:00 AM to 06:00 PM, please. Attachment screen (Spanish version of the application) Thank you. Regards, Victor.
Assigning Rights to Export Accounts - Confusion, Inconsistencies, and Information Leakage
All of the built-in roles in PMP have a non-admin privilege named "Export Passwords." The privileges assigned by role and the privileges assigned by "Offline Access" are not correctly implemented. If the role you are assigned has the "Export Passwords" privilege, it doesn't matter if exporting is disabled for your user, your group, or even globally. You can STILL export all of the accounts under "Resource Actions." Finally, "Export Passwords" is a misnomer - the function actually exports the accounts
FTP Port 20
I've been informed by my security team that they have detected traffic from our OpManager server to all of the clients on Port 20, the originating port on the OpManager server was 44858. Why is OpManager querying or attempting to connect to our Windows and Linux clients, and all of our switches, firewalls, etc on port 20. I don't have anything configured that I'm aware of in OpManager to do this type of check. The Windows service monitor for FTP was deleted and so was an application monitor that
Editing templates for CI Types in Asset Module
We are using Professional version. Is there any way to design, change existing forms/templates that CI types are using ? Like Access Points or Storage etc. I would like to add some fields. Access Point CI type form = (Asset Details) don't have IP address field that we want to use.
Categorisation or assignment of additional fields in asset management module.
We are using many custom fields related to asset information but i'm not aware of option how to enable or disable them to specific types of Assets like Switches, Access Point etc or modified default one. I would like to request to either have feature that will allow customize default templates/forms used by CI Types or have some was to control additional fields assignment to specific CI types.
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