Schedule Leave for a Specific Support Group Not All Support Groups
We provide after-hours support. We have a team of 3 staff and each one takes a week of after-hours support on a rotating basis. I would like the requests to be auto-assigned.
I envision placing them in an After-Hours support group and they all schedule leave via the Scheduler except for the weeks they are on-duty. Unfortunately, scheduling leave excuses them from being auto-assigned in ALL their support groups, but I really only want them to be excused from the After-Hours support group.
I envision placing them in an After-Hours support group and they all schedule leave via the Scheduler except for the weeks they are on-duty. Unfortunately, scheduling leave excuses them from being auto-assigned in ALL their support groups, but I really only want them to be excused from the After-Hours support group.