Auto Assigning technicians
Hi,
We have some preventative monthly tickets that are auto created. We then want to assign them automatically when they are created. I can add the config however the exceptions are all positive e.g. Except when "Category is X or Y". It would be great if it had a negative "is not Z". That way when we add a new Category we don't have to update our Exception rules for Auto Assign. Or is there a different way to do this?
Also it would be good if different templates could have different Auto Assign rules.
Thanks
We have some preventative monthly tickets that are auto created. We then want to assign them automatically when they are created. I can add the config however the exceptions are all positive e.g. Except when "Category is X or Y". It would be great if it had a negative "is not Z". That way when we add a new Category we don't have to update our Exception rules for Auto Assign. Or is there a different way to do this?
Also it would be good if different templates could have different Auto Assign rules.
Thanks