Firefox 58.0 - Wrong patch is deployed!
Just a heads-up, there seems to be an issue with the latest Firefox patches (patch ID 307006 and 307008). The 32-bit update points to the 64-bit location path and vice versa. So if you deploy/approve these patches, you will very likely end up with a mess. Patch ID 307006 (32-bit) deploys the 64-bit version http://download-installer.cdn.mozilla.net/pub/firefox/releases/58.0/win64/en-US/Firefox%20Setup%2058.0.exe Patch ID 307008 (64-bit) deploys the 32-bit version http://download-installer.cdn.mozilla.net/pub/firefox/releases/58.0/win32/en-US/Firefox%20Setup%2058.0.exe
Can I hide irrelevant fields on the notification email?
I have an IT Request Form and based on a series of drop-downs, different fields appear (see attached). For example, if you selected New Hire, then fields such as Start Date, Manager, Position, etc. appear. If you were to select Termination, then the Discharge Date appears. So my question is, I don't want all the request form fields to appear on my notification email, JUST the ones that have been filled out. Is this possible?
OPMan URL Monitors
Hi, I'm not sure if this is an issue with the software or not but every time I click on Dashboard>Infrastructure Snapshot>URLs, all I get is a blank screen (see attached). This is a little frustrating as I need to make changes to some URL monitoring and I can't get in to view them. Can you advise?
Project Features to Add
Couple of requests to add features into the project piece. * Allow to link multiple changes to a project instead of limiting to just 1 * Either as part of the project template or as a different item, it would make sense to be able to pre-populate the members of an individual project as a group. Either add members section to the project template or group a project group that you can select when creating a project. * Expand the Project Template to include default tasks that are to be assigned to
Create tickets using a script and PowerShell?
Good afternoon, I need to create 20 tickets every two days in Service Desk, is it possible to do this operation using a script and PowerShell?
MSPs?
Does anyone have experience using the NCM product in an MSP environment with 1000s of devices across numerous clients? If so, how easy/difficult to deploy and how reliable? Thanks!
Email Command - Not Working
So I have been working for several weeks on trying to get Email Commands to actually work and parse emails. After several attempts by support over the phone it was determined that I was able to get it to work only with an outside email account. My company uses a hybrid setup for Exchange 365, some clients are cloud based and some are not. Our retail stores in this case are not cloud based. When I attempt to edit a request with the same exact command from a gmail account I have added as a tech for
New Service Category and Service Request are hidden
Hi everyone, I'm currently working on SDP MSD 9.3 build 9335. I have the current problems working with services: - how do I disable the default Service Categories so that they are not displayed on the portal ? - when I had a new Service Category, it's hidden to the users from the managed Account (Foobar and ACME). I don't see any check box related to "enable/disable" category or any "access right" section. What am I missing ? - when I create a new service request that is available to a specific Account,
ServiceDesk Plus 9.4 framework enhancement released
Dear Users We are glad to announce the new version of ServiceDesk Plus - ServiceDesk Plus 9.4 framework enhancement released. This release does not bring any new features. However there are couple of enhancements and behavioural changes that has been introduced. This upgrade removes the jBoss dependency from the framework, reduces security risk with jBoss, increased performance and quicker startup. MYSQL will no longer be our supported database. Users who have used our SCCM plugin has to reconfigure
How to sync assets with Desktop Central?
Is there a configuration in ServiceDesk to sync assets from Desktop Central? To clarify, any computers added or deleted will sync in ServiceDesk and pulls information from Desktop Central.
Restrict technicans
Hey Is there a way of stopping certains technicans from viewing other incidents? Example. We have setup a rule so that anything sent to @test.com is left unassigned for a group of technicians to assign. We have setup a rule that anything to @test123.com is auto assigned to the technican test123. They will then assign this to technican test1234. Can we stop test123 and test1234 from seeing incidents that have not been assigned to test123.com? Hope this makes sense.
A reality check for your ticket resolution times
On a regular day, a faulty telephone line is not a critical issue. But, on the day of an important customer call, it carries a higher priority because it can damage your business relationship. This is why prioritizing tickets and conforming to the resolution time defined for each priority is important. A "Priority-wise resolution time" report helps you keep track of both. It shows the average time it takes to resolve tickets of different priorities. Using this report, it is easy to visually compare
Integration with Desktop Central broken after upgrading to SDP build 9400
The integration with Desktop Central breaks after upgrading to SDP build 9400. SDP will report that the Desktop Central and MDM services are not running. Even after regenerating the API key it will fail to connect.
Firewall
Hello I have Opmanager with Firewall add on for our main firewalls. We have many small branch routers that I need to manage but due to the high cost of firewall add on can I still add these devices as a switch to monitor the interfaces without monitoring all the detailed traffic.
OpManager Downtime schedule does not work with week
Hi, I have an issue with the Downtime Schedules when I add a new chedule. This schedule is every saturday at 9AM to 9PM When I saved the schedule I selected sunday but it show Saturday 13 in case of sunday 7 of january. And when I edited the schedule does not save in the frequency From and To. Thanks & Regards!
Group email addresses
Hi We use SCP 8.0.0 Build Number 8015 with MSSQL 2012. We would like to report the group name, all the email addresses associated to that group and its reply email address. Is there a query for this? Thanks in advance Regards Graeme
Query excel date not showing correct
Hi, we are using the servicedesk module. I am grabbing the data from a query that I made through the reporting tool in managedengine. When I run that query in excel. everything comes through just fine with the exception of the date. It just come across as a 13 digit number. I am using Excel 2016 and the number is random but below is an example of the number minus the quotes. "1516904434148" Below is the query I am running... SELECT "wo"."WORKORDERID" AS "Request ID", "aau"."FIRST_NAME" AS "Requester",
OU selection on Active Directory Import ignored?
I have set up a scheduled AD import but when I look at requesters, it includes many AD objects that are not in the OU selection I made when creating the import. For example, there are objects from OU "Shared Mailboxes" which are created as requesters. This OU was not ticked during import. I have deleted these requesters manually and then the next morning after the import has run, they have reappeared in the requesters list! Any ideas? Thanks
Trying to populate custom field with Work Order # using a script
Is there a way to populate the Work Order number into a custom field using a script? So far I am unable to figure one out. I can only populate the field with a set text. Any ideas?
How to get email of technician's manager using Python
I am writing a python script to automatically add list of approvals to service request, when custom menu is clicked. One of the required approvals is technician's manager ("Reporting To" person). Is there a way to get an email of technician's manager using Python? Thanks for your help
Creating request open and close report
Hi there, We need to produce a weekly report of requests that are created and then closed by a particular Group. i.e we want to know that over the past seven days, 89 jobs were created and assigned to a particular group and 68 were closed by that group. Is there a way to do this with the custom report creator?
MSP metric #3: Track revenue distribution for sustained profitability
While the obvious objective for a managed service provider (MSP) is to provide outstanding infrastructure maintenance services to its customers, it's also imperative to ensure sustained profitability because it would be impossible for an MSP to remain in business without earning a profit. To ensure continued growth and profit, an MSP is required to closely monitor a few key metrics or KPIs, one of them being revenue distribution. Revenue distribution is a measure of how the total revenue is split
India, are you ready? ManageEngine's Active Directory and IT Security seminar is headed your way!
Hello, We are delighted to announce that the first leg of ManageEngine's Active Directory & IT Security seminar series is all set to kick off in Chennai on Feb 21 & Bengaluru on Feb 22. Product experts from our ADSolutions team will present the best practices to secure your IT environment. This is the need of the hour as it will ensure that your environment does not fall prey to any of the rapidly rising, weirdly named and any unknown security threat lurking around the corner. They will also share
India, are you ready? ManageEngine's Active Directory and IT Security seminar is headed your way!
Hello, We are delighted to announce that the first leg of ManageEngine's Active Directory & IT Security seminar series is all set to kick off in Chennai on Feb 21 & Bengaluru on Feb 22. Product experts from our ADSolutions team will present the best practices to secure your IT environment. This is the need of the hour as it will ensure that your environment does not fall prey to any of the rapidly rising, weirdly named and any unknown security threat lurking around the corner. They will also share
Free webinar: Everything you need to know about ransomware
WannaCry. Petya. Locky. These were some of the major ransomware attacks that affected organizations in 2017. Security experts believe we will see more large-scale ransomware attacks in 2018. Worried about ransomware hitting your enterprise? Join us for our webinar to learn: The basics of ransomware. The set of best practices that you can implement right away for mitigating the attack. How our real-time file server auditing solution can detect and shut down ransomware. Date and time: Feb 8th @
Site is not appear in requester list when import from active directory office field
Please help me how to get the site in the requester when import from active directory
Make location a selectable list
Is it possible to pre-populate the default location field with a selectable list of options? Being able to define the locations in advance would help keep things more consistent with dynamic groups. I know I could create a custom field for this and disable the default location field but that would be time consuming to do for each resource type. Thanks in advance
Upgrading from 6330 to 6335 problem
Hi everyone, I have upgraded 2 installations of ServiceDesk Plus and I have same problem on both. When I access as "administrator" blank page is displayed. I can login with any other users. Are there anything I can do to solve it? Thanks.
Question about FCR (First Call Resolution)
FCR refers when the technician resolves the ticket of the first visit or that does not pass it to another technician. SDP does not know when that ticket happened to another technician and the option of FCR continues appearing. That call that pass to another technician or level can no longer be FCR. But the option continues to appear. I have many questions with this very important option to set KPI and metrics.
Filtering
Hi, Would it be possible to add more filtering options? In particular, I'm looking to be able to filter by "Caller User Name" in the Non - owner Mailbox Logon report. When I try to add filtering here, I'm only presented with Server, Mailbox Database, and Domain. Attached is a picture of what I see in the filter options. Thank you!
How to copy/duplicate project with milestones and tasks?
How to copy/duplicate project with milestones and tasks?
Excel Reports
After upgrading to version 123015 from 123000. My Excel reports are blank. They do not contain any data. PDF reports are fine. Any ideas?
Custom audit report
Is it possible to have a servicedesk plus audit report for assets changes by technician? Specifically, I am adding an inventory management group and I want be able to report on the changes those technicians make to assets. Ideally the report would run nightly for that day. The standard asset change audit report shows a bunch of scan changes that I dont need to report on. SDP build 9330, PostgresSQL
Report for survey response rates per user
I need some help building a report that outputs survey response rates per user. Also could be helpful to have survey response rates per department.
Report to show Survey Response Rate per requester
I need some help building a report that shows survey response rates by requester. Might also be helpful to see response rates by department so we can see what departments/requesters are unlikely to respond to surveys we are sending out.
[KB] How do I check the permissions users have over calendars?
There are quite a few sharing and publishing permissions users can have over calendars. Only owners and trusted delegates should have access to important users' calendars in your organization. Other users should be limited to just permissions to view the status (busy and free hours). Rogue users with author or editor permissions over calendars can create problems for your C-suite's schedules. To avoid such issues, you need to monitor users' and groups' calendar folder permissions. Solution: Exchange
Is there a way to run a report for all Incidents/Requests created between certain hours?
We have a 2nd Shift group that works from 4:00 pm to midnight, but the Technician changes all the time, and that same Technician would also work 1st Shift the same week. We need to be able to report on all tickets (Incidents/Requests) that are created just during the 2nd Shift. This report would need to be run adhoc upon request for certain date ranges. Is there any way to do this?
Web site accounts resource unable field up the password automatically
Iam just trying to add some web site accounts on resource on password manager pro, the adding process is running well. But wen I try to start open the the resource via remote icon , the link is open up on new tab web browser but the password did not field up automatically like RDP and Telnet base remote. is there any body know to solve this problems ?? thanks verymuch.
Password Manager Pro Upgrade fails
When trying to apply a service pack to our Password Manager Pro installation, I get: Some exception occurred during previous patch installation / uninstallation. Please contact support team. Aside from my frustration at the simple unhelpfulness of that message, how do I resolve this? Current version is 8500, trying to go to 8600.
how to send mail from manage engine server by use gmail account ?
how to send mail from manage engine server by use gmail account ?
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