Notification rules - Notice of resolved
Dear:
As shown in the attached file, I have marked the option that clients will be notify when the requests are resolved. Also, I have defined the template to use in these cases.
However, the notification emails of "resolved" are not reaching to the clients.
The strange thing is that the notifications of "reception" and "closing" of the requests if they are reaching.
What may be happening ????
As shown in the attached file, I have marked the option that clients will be notify when the requests are resolved. Also, I have defined the template to use in these cases.
However, the notification emails of "resolved" are not reaching to the clients.
The strange thing is that the notifications of "reception" and "closing" of the requests if they are reaching.
What may be happening ????