Back end Database
Hi, We want to look at some fields in the SD+ Database - for example, see below: SELECT wo.WORKORDERID "Request ID", pd.PRIORITYNAME "Priority", aau.FIRST_NAME "Requester", dpt.DEPTNAME "Department", FROM WorkOrder wo, PriorityDefinition pd, AaaUser aau, DepartmentDefinition dpt So the fields would be things like WORKORDERID, PRIORITYNAME, etc. Can you advise where on our ServiceDesk Server that I can find the database?
E-mail field in user creation template
Hello, I add new user creation template and add e-mail field from "general" tab. Default field type for e-mail is "Logon name". Can I change field type to "single line"? I try to add new custom attribute with e-mail but in this case I can't enable duplicate check. Regards, Anton
Adding a Copy of an existing Business Units
Is there a way to create a copy of an Active Business Unit? I'm trying to test new changes to how we currently have a business unit setup in SupportCenter Plus without having to recreate everything from scratch.
REST API via PowerShell - Need example for adding attachment to Task
I am able to create Tasks and add them to a Request. What I need help with is uploading an attachment to a Task using Invoke-RestMethod in PowerShell. I can work with the API Documentation tool in the Admin tab to upload an attachment to a Task but it doesn't show the information for the multipart boundary information for the attachment so that I can replicate it in the Invoke-RestMethod call. Anyone have a PowerShell example out there? Thanks.
Hide Attachments?
Hi there, I have to send emails to outside help desks for my clients. I don't want my clients to know who I'm contacting on their behalf, so I don't ever let them see my emails unless I edit them. For tracking and historical purposes I want to include my emails in the ticket as an attachment. The requester can see that attachment, this is undesirable. Is there any way to hide the attachments to not be visible to the requester? Thanks in advance, Lou
How to disable solution auto suggest in acknowledgement e-mails sent to the users?
Just noticed acknowledgement e-mails to the user contain suggested solutions and link to them. How to disable this?
ADSelfService Plus 5511 released with issue fixes
We have released a new build of ADSelfService Plus-5511. This release fixes some issues in the product. Issues Fixed: Issue in importing CSV files that contain more than 15,000 users. Vulnerability issues have been fixed SMPP protocol for SMS server configuration now supports empty System ID too. Issue in configuring SAML SSO for Canvas LMS by Instructure app. Issue in generating CSR for wildcard certificates. Issue in password sync agent while synchronizing password between two Active Directory
ADManager Plus rolls out build 6613
ADManager Plus Build 6613 (January 2018) Highlights of Build 6613 New Feature: Office 365 users' last logon report: This report displays logon-specific details such as the last logon and last logoff times of Office 365 users, along with details such as the licenses assigned to them and more. Enhancements: Manage O365 users' licenses and Exchange Mailbox settings from inactive users report: Right from the inactive Office 365 users report, it is now possible to assign, remove or revoke Office 365 licenses
Release Schedule update
Is there an update on the current release schedule? The SDP roadmap was last updated in october last year and I'd like to know when 'conversations in change requests' will be available? Kind Regards Michael
Disabling SMBv1 breaks ADAudit
I've disabled SMBv1 on my domain to mitigate the security vulnerabilities associated with it, and now ADAudit is showing "Error - The RPC server is unavailable: Error Code:6ba" for my domain controllers. ServiceDesk Plus had this same issue, but was fixed in version 9310 (SD-65898: Single Sign on does not work if we disable SMBv1 protocol in domain controller.) Is there a hotfix for this on ADAudit?
Define your own Active Directory reports using ADManager Plus' custom report builder
Forget Powershell and generate your own Active Directory reports with ADManager Plus' custom report building option.Using this feature, you can: Create queries with object attributes-based conditions and fetch only the specific data needed. Create OU-specific reports. Set attributes to be displayed in the report for better analysis. Save the report for future use. Thanks & Regards ADManager Plus Team Toll-Free: +1 888-720-9500 Email: support@admanagerplus.com ADManager Plus - Active Directory Management
Error when clicking SDonDemand icon
Hi All Please assist, when I click on SDonDemand icon I get the below error it says Conditions validation failed.
Request Filter, set as default?
I have a custom filter for requests, is there any way to set it as default?
Service Request - Task select to perform script
Is there a way if a certain resource value in a service request is selected to create seperate ticket with prefilled information in it?
Email Notification issue -Containing 2 HTTPS
When ever I raise a ticket, I am getting email notification with the ticketing tool url in the body of the mail . But I am get a wrong url which contains 2https .PFB for details : ==================================== ---------- Forwarded message ---------- From: "email id " test email id > Date: 19 Jan 2018 10:54 am Subject: New request created with ID: ##53777## from Test ticket to check the URL issue To: XXX> Cc: A new request with request id 53777 has been created by Test ticket to check the URL
Additional AD Import fields
We'd like to see additional fields added to the AD import options to add a location/workspace item. We tried to use the business impact field but it's already mapped to the Request impact field. We don't use the Employee ID field but this field is not an available import option. I'm sure others may have similar requirements.
Hotfix 8105 released
Dear Customers, Today we have released our next hotfix 8105. Customers can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Please find the list of features and issues fixed in this release https://supportcenter.wiki.zoho.com/ReadMe-V3.html#8105 Thank You Arun Kumar Manager - Tech Support Direct Number : + 1 408 352 9115 X 7213 US : +1 888 720 9500 | Intl : +1 925 924 9500 Australia : +1 800 631 268 | UK : 0800 028 6590
error restore db opmanager
[01-09-2018]|[17:32:14:895]|[FINE] : ************** Restore operation started ********************** [01-09-2018]|[17:32:14:895]|[FINE] : Restore started on 01-09-2018 at 17:32:14:895 [01-09-2018]|[17:32:14:911]|[INFO] : Extracting property file please wait ..... [01-09-2018]|[17:32:14:911]|[FINE] : Extracting zip file :c:\ManageEngine\OpManager\backup\Backup_Pgsql_dic29_095808_11300.zip [01-09-2018]|[17:32:15:051]|[INFO] : Extraction completed. [01-09-2018]|[17:32:15:192]|[FINE] : no_of_threads
Ignoring Certain Assets for scanning
Hi, Is there a way within ManageEngine 9.3 Build 9326 to ignore assets with certain status's within our network scans? Many Thanks
Please Help Check error Interface sending flow, but is not managed due to your license limit.
Please Help Check error Interface sending flow, but is not managed due to your license limit.
MSP metrics #2: Gross group revenue
As a managed services provider, calculating gross revenue for each service group is crucial to asses the overall profitability of your business. This metric lets you look at how incoming revenue is split among different service groups, and also helps you assess service groups by their contribution to your overall revenue. To create the report using Analytics Plus, fill the fields as shown below: X-axis: Group (Actual) - from Request table Y-axis: Total charge (Sum -> % of total) - from Worklog
Site is not appear importing from Active Directory
Dear Sir, When I import the user from active directory, Site is not included. I put the office field in active directory "site name" which is already created in MSP. Other fields appear in requester such as mail, phone, department except site. Please help me how to do to appear site ? Thanks in advance.
MSP Requester vs Requester
Hi all, What is the difference between the MSP Requester and Requester MSP Requester - is internal team requester Requester - requester of the outside company ? Thanks
Service Catalog - User Criteria
Is there a way to limit access to a Request Catalog by Department or Site? Similar to Service-Now's User Criteria: https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/build/service-portal/task/create-user-criteria-record.html
Monitor DHCP scope
Hello, I have DHCP server on Windows 2008. Is it possible monitoring DHCP scope with OpManager? Regards, Anton
Creation Rules not working after 6613 update
Hello, After the 6613 update when I try to create Creation Rule for User Creation Template the text field in conditions disappears. So when I select, for example Condition: Title -> Contains. After that i can't write what the title should contain. Same problem appears in Assign Values section. When I select for example Member of, there is no text field after the "to" field. Thanks in advance! Santeri
Bulk Import Tool
Can you please provide some assistance on how the Bulk .csv tool works? It would seem by default our configuration needs certain mandatory fields to be included . Like "department" however we have a template setup for permanent staff as well as contractor (temp) staff. These temp staff do not belong to any department. Is their a way around this? Cheers Paul
helpdesk account user account creation
I'm looking for guidance as to how to allow the delegated "helpdesk" role in ADManager to be able to create AD user accounts with a specific Global Security Group membership. Trying to customize the available fields that a helpdesk user can see but that option never becomes available. Thanks in advance for any advice.
custom powershell script not creating folder
Hi, I'm using a custom powershell script to create home folders for new users. we have a lot of OUs and different shares for home drives so i'm using powershell to get the right share based on where the AD user is located. That is working fine but when i get the script tries to run New-Item $HomeDir -type directory -Force nothing is created. I've tried running the script manually from both the server and my laptop and it does create the folder, its just not working when i try to run it as a custom
Remove extra space in Naming fields
We would like to see the capability to have the First Name, Initial and Last Name fields in the AD Manager templates to be able to auto trim white space at the end of those fields. This option is available in the Naming formats but this would be helpful to have that option in other fields as well.
Upgrade to to 6.6.1 failed
When I try to update to 6.6.1 from 6.5.9.1, I get an error. Database on MSSQL
Reply templates for service requests
Am I right in thinking that additional fields on service requests are not available for use in reply templates? When I say reply templates, I don't mean the ones under Organisational Details>Notification Rules, rather the ones under the Helpdesk>Reply Templates section. If this is the case, are there any plans to add (remedy) this?
Removing a computer from management
We have computers that are placed in storage for some reason or another and I would like to remove them from DC management until placed back in service. How do you remove a computer from DC management?
strange problem on opmanager
Hello , Whant i login the opmanger and click the any menu on proggram, Application log out and log on automaticaly and repeat it continious . Duruing this time , i saw the below messages in th attached picture. Help please.
drop amdb on OpManager 11.5
amdb on Op Manager is bloated-- I have 31gb right now--- I see the session info alone occupies 21GB, can I just drop it?
Dynamic Topic Add
We'd like to see the ability to dynamically add a new Solution Tree topic when creating a new Problem workaround.
Help Desk Product Transition
Good Morning, We are new to the Service Desk Plus community and are in the process of transitioning from ServiceAide's Cloud Service Management (Formerly CA CSM) to ManageEngine's Service Desk Plus. Has anyone here gone from CSM to ServiceDesk Plus? I believe this is our third move of this type. May I ask, for those that were in that position, what have been your pain points? What data, if any did you bring from your old system to the new? What tips can you give us for when we start setting things
Saving Email Attachments automatically
I have been asked to investigate the potential of automating the saving of email attachments in the helpdesk. When our mailbox receives emails they are sent to the helpdesk which creates calls from them. The team then have to save the attachments to the helpdesk before closing the call. Is there a way that this can be automated and if so could you please point us in the right direction.
Make time "Time taken to resolve" a mandatory field when creating a work log
At present it is possible to create a work log without actually entering any time spent. Is there any way to make this a mandatory field? Alternatively is it possible to make the "Time taken to resolve" field default to 15 minutes for every new work log created? Thanks, Roy
Conversion from ServiceAide ServiceDesk to ServiceDesk Plus
Good Morning Everyone! We are new to the ServiceDesk Plus family. We are transitioning from ServiceAide's Cloud Service Management (formerly CA Cloud Service Management) to ServiceDesk Plus. This isn't our first time in transitioning from one product to another, but we wanted to reach out and see how others have done this. What were your pain points? What data did you pull from the old system to the new (if any)? Has any of you gone from ServiceAide's CSM to this one? What are you seeing as benefits?
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