Active Directory & Workstations
Good Afternoon,
We have set up our instance of ServiceDesk Plus to work with our Active Directory system. When a PC is found in AD, Service Desk Plus and Desktop Central will find and report on it. If a PC is removed from AD, it's also removed from both. My question is this. How does it retain any information that you manually enter into it - like warranty and purchasing information? Do you have to store this some place else?
For instance, we remove the machine when moved to Storage or renamed, not just because it was discarded.
Thanks,
Heather L.
We have set up our instance of ServiceDesk Plus to work with our Active Directory system. When a PC is found in AD, Service Desk Plus and Desktop Central will find and report on it. If a PC is removed from AD, it's also removed from both. My question is this. How does it retain any information that you manually enter into it - like warranty and purchasing information? Do you have to store this some place else?
For instance, we remove the machine when moved to Storage or renamed, not just because it was discarded.
Thanks,
Heather L.