Sdesk freezing trying to analyze our Fortigate

Sdesk freezing trying to analyze our Fortigate

Hello

I'm trying to analyze our network and Sdesk is failing with several network devices. One of those cases is with our fortigate firewall, basically the analysis process never ends. I checked the log and I see tha S Desk is capturing the information but it doesn´t know what to do with it. I created a ticket 6 days ago and no response from Manage Engine

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