pushing app does not appear to work
Just doing an eval on Manage Engine MDM build 92142, the profile is syncing without issue but cannot "push" google free apps. currently I am testing with two devices which are Samsung Galaxy Tab E (android 6.0.1, Knox 2.6) with sim cards I am able to see the published app in the MDM app on the device and can select to install it from there, Is this the way it is supposed to work? Even by going to Device Management -> Distribute apps -> force and also going to the device MDM app -> device details
Do you know what's your response-to-resolution time?
As a help desk manager, you already know first hand that request resolution times are just as (or even more) important that first response times. Because even though requesters may appreciate receiving a prompt response from your technician after raising a request, unless it is followed by timely resolution of the request, it can lead to customer dissatisfaction. Which is why it is important for a help desk manager to closely monitor the time difference or the time lapse between first response and
On Projects module associate activities to group of users
We need to assign one activity to two requester for example. Is it possible?
Free Firewall Analyzer Training: Learn the art of Firewall Scrutiny
Attend our free training to explore more about Firewall Analyzer. In this training you'll learn how to exhaustively use the product, get your queries regarding setup and policy management answered by product experts, watch live demonstrations of the features performance. The training is scheduled to happen across two sessions – Feb 20 and Feb 27 of 2018 at 11:30 AM EST. What you’ll gain from this training: Configuring Firewalls Importing firewall logs Classification of reports Policy overview Optimizing
ADSelfService Plus 5512 released with an enhancement
The new version of ADSelfservice Plus (5512) comes with the below enhancement. Enhancement: License for unlimited users: Now you can purchases a license for ADSelfService Plus that supports an unlimited number of domain users. Download the new version now. Regards, ADSelfService Plus Team Toll Free: +1-888-720-9500 Direct: +1-408-916-9890 Email: support@adselfserviceplus.com An integrated Active Directory self-service password management and single sign-on solution.
Awful product
You should check and test the update before releasing. you made me waste 6 hours today
Automated response when requester replies to old email notification of a closed request
We have a situation where people are using old request notifications to either request something new or re-log the same closed issue weeks or months later. I'm not sure why they find this the easiest way to contact us, but despite attempts at education, it still occurs. We have SDP configured so that closed requests can not re-opened, so the technnician who closed it has to keep an eye out for notifications, assuming they're still around or at work at the time. What would be good is if we could configure
E-book: The secret to creating powerful dashboards
An analytics dashboard has a lot riding on it. From making business-critical decisions to spotting and eliminating inefficiencies in everyday processes, dashboards play a big role in any organization's analytics strategy. Creating these dashboards is a big responsibility. Just to make your life easier, we've put together a guide to get you started on creating powerful dashboards. Download our e-book and learn how experts in the field approach the fickle art of dashboard creation. Even pro dashboard
Attachments / Schema question
As part of a GDPR request from a customer, I have to identify all inline images and (graphical) attachments belonging to their requests in SC+. I've done the first part easily enough (searching the ConversationDescription table for the img tag), but I can't quite work out the schema for file attachments. Where are the paths to the file attachments stored/calculated, so that I can capture this, and process the files in the file system? I've got the workorder, conversation and attachment IDs out, and
NCM
Hello everybody i use ncm but i want the backup the three switch cisco, when i execute shows the following
Requesters being created through Incidents
If I enter "Godzilla" as a requester, I get a pop up saying Requester Name does not exist. Do you wish to add new requester as part of submitting a new request? If you hit, "yes", a new requester is created with no details or stats but shows that ticket. So that user will probably never see that ticket again. I have dynamic user creation set to NO. How can I stop this? I don't even want that option, just the error that says "invalid user" and a non-submission of the ticket. Is this a Bug? using version
Unable to start although DB connection is configured properly
I am using CentOS 7 64bit server and DB connection to PostgreSQL is configured properly, but when I try to start it's appear below. Starting Server from location: /root/ManageEngine/ServiceDesk Free edition... Unable to start Postgres server on port 5432, since another instance of postgres is running in this port. System halted Problem while Starting Server Please help me about this problem.
Identify devices eligible for Apple's Repair Program with Mobile Device Manager Plus
Apple has recently reported that a small percentage of their iPhone 7 devices might display a "No service" message in their status bar despite the availability of the network carrier. They've attributed this to a component failure in their devices' hardware. According to Apple, this error has affected those devices that were manufactured between September 2016 and February 2018, and were sold in China, Macao, Hong Kong, Japan and the U.S. To compensate for this issue, Apple has decided to roll out
[Webinar] Easing password related issues for organizations
Are you always stuck with resetting end users' passwords, unlocking their accounts and wondering how to empower them to perform these functions by themselves? Just attend our "Easing password related issues for organizations" webinar hosted by Active Directory MVP, Derek Melber, and learn how you can cut down the password-related help desk tickets. Register Now Title: Easing password related issues for organizations Presenter: Derek Melber, Active Directory MVP Date: February 21st, 02 PM EST
crm advice
Hello , Is there any advice to SDP integrated CRM app ? Two way sync is preferred. Regards,
Technicians to view requester form of template
We have a problem in that our technicians also create tickets but if the ticket they need to create is assigned to a support group that he is not a member of he cannot access that template. I have tried putting technicians in user groups but that does not seem to work at all. Ideally I would like to allow all technicians access to requester versions of the tickets for which they are not in the support group for. Any help would be much appreciated Thanks Chris Cann
Request creating Technician
Dear Manageengine team, I was just wondering what is wrong with the attached script. Could anyone advise please. regards Murali
Patch Severity Settings
Does the Patch Severity Settings get reset when we apply a patch to Desktop Central as we have it setup to our requirements but it keeps changing and I can't find anything within the audit log to indicate that someone has changed it from what we require.
Separation of duties
Hello - New to DC. The desktop team already uses DC to patch workstations. I'm testing it to replace Shavlik for Server patching. Is there a way to separate the patches for approval between workstations and servers including 3rd party patches?
Remotely View Browser History (Edge)
Does Desktop Central have an easy way to remotely view a users browser history? Specifically when the user is using Edge as their primary browser.
Unmonitored Uninstallation of TeamViewer
I installed teamviewer 13.0 to 20 Macs and now I want to uninstall that same software from the same systems. Is there an easy way to do that or script it?
No Support from Desktop Central Team
Our Desktop Central Server is not working since yesterday. This is after enabling OTP option within the Server. Noone attends the calls in Desktop Central. Email support is dead slow. We still have a downtime since yesterday evening and looks like noone is able to respond to us. This is the worse support I have ever faced with the product we have used so far.
Import user via file(CSV)
hello everyone i am trying to import users from CSV files which have firstname,lastname,username,email address and password column..all the information has been set correctly to the file but unfortunately when i click the button to start the import i face "please provide a valid E-mail Address" message..has anyone experienced same problem?
February 2018 Patch Tuesday Updates from ManageEngine
Folks, Good Day. A quick update on the Microsoft's February 2018 Patch Tuesday. Microsoft has released a pretty typical lineup this month. All the Operating System updates, Internet Explorer, Flash for IE, Edge, Office and SharePoint are accounted for in February. New Security Bulletins : 2018-02 Security Update for Adobe Flash Player for Windows (KB4074595) 2018-02 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4074587) 2018-02 Security Only Quality Update for Windows 8.1
Release 9400: Some Service Categories fail
This is entirely new in 9400. We upgraded over the weekend and everything "appeared" to go fine. We even tested, but apparently not enough. We have 11 Service Catalog Categories. Two of them are not used, containing templates we have turned off. Nine are in use. Seven of those nine are just fine, all templates work just fine. For the remaining two - the last two on the list for what that's worth - NO TEMPLATES WORK. They all fail to create tickets, and the only thing you get is a red "X" with
Approval Workflow in SR
I have a service request form for travel which involves two approval. Approval should be in sequence, which works fine. However, I am stuck with below flow. When a service request is rejected, by second stage approver, the first line manager and a few groups like HR should be notified. When service request is approved(Final Approval), I need to inform certain groups like HR, Facility Please note that all the workflow should be completely automatic. Any interesting solution? RKR
Customizable audit report
Hi, i need to create a Customizable audit report like Audit history by Changes, but only for workstation and software changes... Can you help?? Regards..
Order of Execution - Business Rule, Custom Trigger and Custom Schedule
What's the order of execution if I have all 3 active? - Business Rule - Custom Trigger - Custom Schedule
custom reports opmanager
Hello, How can i get a custom report with top 10 assets with more alerts, and the top 10 alerts? Thanks
Microsoft Patch Tuesday February 2018 updates
This month’s update includes patches for 50 vulnerabilities, along with patches for the infamous processor bugs Meltdown and Spectre. In addition to those patches, Microsoft has also released a patch for a recent zero-day vulnerability for Adobe Flash Player. This update was bundled along with Microsoft’s ADV180004 update last week. Read: https://blogs.manageengine.com/desktop-mobile/desktopcentral/2018/02/14/microsoft-patch-tuesday-february-2018-updates.html
Microsoft Patch Tuesday February 2018 updates
This month’s update includes patches for 50 vulnerabilities, along with patches for the infamous processor bugs Meltdown and Spectre. In addition to those patches, Microsoft has also released a patch for a recent zero-day vulnerability for Adobe Flash Player. This update was bundled along with Microsoft’s ADV180004 update last week. Read: https://blogs.manageengine.com/desktop-mobile/desktopcentral/2018/02/14/microsoft-patch-tuesday-february-2018-updates.html
Microsoft Patch Tuesday February 2018 updates
This month’s update includes patches for 50 vulnerabilities, along with patches for the infamous processor bugs Meltdown and Spectre. In addition to those patches, Microsoft has also released a patch for a recent zero-day vulnerability for Adobe Flash Player. This update was bundled along with Microsoft’s ADV180004 update last week. Read: https://blogs.manageengine.com/desktop-mobile/desktopcentral/2018/02/14/microsoft-patch-tuesday-february-2018-updates.html
Tickets Aging Report Per Status
Hello i would like a report to show the tickets on the same status for more than one week. Anyone could help me with the query please? Thank you.
Unable to manually remove requests from the Trash
Hi There, After upgrading to v.9400 I cannot manually delete requests from the trash. I can restore from the trash ok. Have tried with 3 different browsers (IE, C and FF) but no dice. Is there a db query I can use to empty the trash? I'm importing tickets and stuffed the initial import... Regards
Notify All in Group when Request is Reopened?
Is there any way that we can have a email notification made when a request is reopened? I know there is a way to notify technician when a request they were assigned to is reopened which we already have configured, but in the case that they are out of office, the rest of the technicians won't notice that it has reopened. Example: Ticket is sent in to "Database Admins" Group Ticket is worked on and closed The Tech closed the ticket and left for vacation the next day Ticket is reopened by the requester,
API102 Error with Provisioning Tool
Hi community, I've successfully imported approx. 200 users into Service Desk Plus using the provisioning tool, but I am now receiving "API102 Errors" for the remaining users. Is there a limitation on the number of users that can be imported with the tool? I've increased the number of technician licences although this does not appear to resolve the issue. Cheers, Scott.
Sometimes the service desk mail delivery stops
Hi, Sometimes the service desk mail delivery stops. The mail delivery stops, the ticket is not registered with the service desk, I do not notice the request. The mail delivery stops, the service desk will also stop working, restart the server and recover. Why does mail delivery stop automatically? Could you give me some advice. I'm sorry for my poor English. Best regards,
Search results within community site bringing up spam
Just FYI, I was doing some research seeing if there were any topics specific to software "drivers". When I performed a search it brought up quite a few spammy results. Let's just say this site is offering more than ManageEngine support :)
Desktop Central silent install using MDT
I am trying to deploy DesktopCentralAgent.msi using MDT 2013. I know that you can deploy using GPO but I would prefer to use MDT. The issue I'm having is none of the silent switches will work. Any advice would be greatly appreciated.
Possible Ransomware
I just got a hit from my security tools on a possible hit on a file downloaded today via Desktop Central scheduled updates. The file name is called \ManageEngine\DesktopCentral_Server\webapps\DesktopCentral\store\dcreplication.zip I am not sure if all of you are getting similar results. It might be a false positive. The file detected was dcreplication.zip (MD5: ccf8ffb8fd51b5baa680261c12fdcfb4).
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