When changing the status of the Request onhold must specify the reason

When changing the status of the Request onhold must specify the reason

Good afternoon.
Is it possible to do in the Service Desk that when changing the status of Request on Request onhold it was necessary to fill in the field of "Reason" and when changing the status sent a letter to the senior engineer?
Thank you.

      New to M365 Manager Plus?
      New to M365 Manager Plus?
        New to RecoveryManager Plus?
        New to RecoveryManager Plus?
          New to Exchange Reporter Plus?
          New to Exchange Reporter Plus?
            New to SharePoint Manager Plus?
            New to SharePoint Manager Plus?
              See all integrations
              New to ADManager Plus?
              See all integrations
              New to ADManager Plus?

                New to ADSelfService Plus?

                Start your free trial
                Start your free trial





                          Related Products