Executive Level Notification
In SD+, how could we create a request template or notification rule that will notify specific email accounts when we have a major outage. I have been looking through the system and I don't see an obvious way to do this. The resources I'm trying to notify aren't all technicians in the system. I'm trying to avoid having my help desk need to "remember" the correct contacts to notify based on different urgency levels.
Thanks in advance for any advice you can give!