Full access greyed out & sharing resources to users 'Groups' tab
I have created a dynamic resource group I want to share with a user, I want that user to have full access to the resources in that group however its greyed out. I can only give read or modify. Also, does any know how to share a group to all my users 'groups' tab? From within the groups tab you can select a group name and perform an action on it such as change all the passwords. At the moment groups i share appear under the users 'Resources' tab and you cannot select the group name to perform an action
Free training : Firewall Analyzer - Identify security threats & remediate in real-time
Attend our free training to explore Firewall Analyzer capabilities. In this training you'll learn how to monitor internet activity of the users, get alarm notifications and initiate remedial action. The training is scheduled to happen across two sessions – Jul 10th and Jul 17th of 2018 at 11:30 AM EDT and 06:30 AM GMT. The agenda: Get a snapshot view of user Internet activity Search for a specific user activity Periodically review the user activity How to configure an alarm profile Get alarm notification
Service Catalogue forms
Hi I have a Service for New Hardware Request, which I would like to call from another Service, of New User Request. Is there anyway of doing that, so that if on the New User Request the requester chooses a particular field, this other service is called? Cheers
Free GDPR resources
Holla! The most talked about compliance mandate, the GDPR, is finally here. Check out our GDPR resources zone to get answers to the following questions. How will the GDPRaffect your business? What are the actions that security administrators should take to ensure GDPR compliance? How can Log360 help you meet GDPR's requirements? Running into issues with the GDPR adoption? Feel free to leave a comment so that our compliance experts can help you. Cheers, Madan Gowri
Free GDPR resources
Holla! The most talked about compliance mandate, the GDPR, is finally here. Check out our GDPR resources zone to get answers to the following questions. How will the GDPRaffect your business? What are the actions that security administrators should take to ensure GDPR compliance? How can Log360 help you meet GDPR's requirements? Running into issues with the GDPR adoption? Feel free to leave a comment so that our compliance experts can help you. Cheers, Madan Gowri
Remote password reset-9700
We have upgraded to 9700 and remote password reset doesn't work. The passwords verify, we can RDP and the password reset user works too. It looks like its trying to connect with a domain account from where PMP is running as the event log from the remote computer shows below "blahblah" and "blah" are the pmp server name and domain. It should not do this it should use a local account from the remote machine as it has been configured to do. Note this is to a workgroup computer: An account failed to
Formatting for PDF Custom Reports - Topic Revisited
Hello, I created a custom report yesterday in PMP 9.1. The report run properly, but the PDF export does not have any cover page or header material. It was just a single page with a line that says "No records found." Is there a way to have formatting similar to the built-in reports? Thank you, - Steve
Report to show accounts shared with users.
Our auditors are requesting a report which shows who has access to accounts in PMP. I am able to show list of resources and which groups/users they are shared with. However I need to know whether any of the accounts within the resource is shared with a user. I cannot find a report to help and using the customise report does not help me either. For example, Resource called "Email" contains 10 accounts. Email is shared with a group. However emailsys account is shared with a user not in the group. Any
[Resource] Seamless security incident management with EventLog Analyzer
Free solution brief: About EventLog Analyzer's built-in ticketing console and how to forward incident information to ServiceDesk Plus or ServiceNow. Time is the most critical factor in handling security incidents. Incidents must be detected and resolved as quickly as possible in order to keep damage to a minimum. Proper incident management is the key to this, as it allows you to track an incident's status efficiently from detection to resolution. EventLog Analyzer's built-in incident management console allows
SSH not work
I have see in your changelog "In v9601, SSH connections to remote systems failed if Password Manager Pro was running on an Ubuntu server. This has been fixed.". I have updated to v9700 and the problem is not solved!!! I use Ubuntu 16.04.4 and with Version 9501 we had no problems with the SSH connections. Error Message: [18:39:10:041]|[05-29-2018]|[SYSERR]|[INFO]|[128]: [Thread-49] INFO com.maverick.ssh.SshConnector - This Maverick Legacy API product is licensed to Zoho Corporation Private Limited|
Question: Was jQuery upgraded from version 1.8.3 to version 2.2.4 in SDP MSP 9402?
Was jQuery upgraded from version 1.8.3 to version 2.2.4 in SDP MSP 9402?
"Dont Show Login Details Again" Not working
Hello. I'm trying to evaluate service desk plus, but I'm hitting a roadblock with a seemingly simple problem. On a clean install of Service Desk Plus, V9.4 Build 9401, I'm unable to hide the default login credentials from the login page. I've changed the password, so they don't work, but I can't get the box with the default creds to go away. Clicking the X makes the box go away, but only until the page is refreshed. My web console throws a 404 error trying to get to /sd/HideLogin.sd (404). I've
User password settings
Whilst I don't expect this to necessarily be added into next quarter's stabilisation release, it would be nice if, at some point in the near future, there was a way of enforcing the following for support reps and contacts: 1) Password strength - Enforce a level of password strength when passwords are set or changed. This would be an administrative setting to be configured either against support reps and contacts respectively (not necessary?) or across the whole system (more likely) 2) Change password
Trigger request creation from two other requests being closed
Hello! I have a scenario where I need a request to be raised automatically once two other requests have been closed. So to set the scenario, as part of the new user request process, two requests for training are automatically created, both in different support groups. These requests are for base level training. There is then a requirement for a third request to be raised for the next level of training, but only once these first two requests are closed. We need to automate that process so that the
Device Template - Performance Monitors Removed When Adding New Monitors
Hi, Seems there's an issue when adding a new Performance monitor to a Device Template that already has existing monitors. When you add a new monitor and click OK, all the previously existing monitors are removed and only the new monitor is listed. Please review the following screenshots: 1. Device Template with Monitors associated. 2. Adding a new Monitor -- Existing monitors show a Checkbox. 3. When expanding the Monitors page to 100,500 or 1000 items to display, the Checkbox next to each monitor
Support Portal widgets
Hi I have added a new widget to the self service support portal with hyperlinks to other sites within the organisation. Can I resize it? All standard widgets can be resized fine, but there appears to be no way to do so for widgets I create. They just take up a load of screen space. Cheers guys.
Remove / Reassign High Availability in Password Manager Pro
I need to move my secondary server running PostgreSQL. I plan on deploying a new server but I want to reassign the High Availability server.
O365 Manager Plus 4206 released with Archive and Restore feature!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus - 4206. This build comes with the feature to archive/restore historical audit data at your convenience. Highlights: Archive and restore audit logs: Historical audit data of all Office 365 services can be now be archived, and restored at your convenience in a single click. How to Update? Update using service pack. New to O365 Manager Plus? Download the fully-functional free trial now. Regards, O365 Manager
[Free e-book] Proven performance hacks to get the most out of Analytics Plus
Hey there! We're happy to announce that we've put together an e-book with a whole bunch of hacks that can help you get the best out of Analytics Plus. This e-book includes nifty hacks to turbo boost the complete reporting cycle, from importing data, scheduling imports, to building and sharing reports with your team. Click here to view/download this e-book.
Adding shared assets to a customer request
We have shared assets used by multiple customer. For example a FTP server. We have the FTP server entered under our MSP Organisation Assets. When I add a request for Customer A I can not find or 'see' how I can add this server. Is there a way to add 'shared' assets?
[Contest Alert] Log360 product pro challenge
Hello everyone, It's contest time! We are happy to announce the Log360 product pro community contest. What is the contest about? All you have to do is click follow on the Log360 forum and answer 3 simple questions - and you stand a chance to win a $25 Amazon gift card! Yes, it's that simple. Enter the contest here » You can view the rules and other details over on the contest post in the Log360 forum. Go ahead and show us what a product pro you are!
Print to PDF (Form)
We'd like the ability to print just the form fields in a request without the conversation/details/etc.. We are trying to use forms to streamline and automate some paper based forms but run in to issues when users try to print the form. Some of the forms require a signature and will need to be printed and referenced. The ability to print just the form into a custom pdf or template would help us.
[ManageEngine] Free workshop series on O365 Manager Plus
Hi there, Do you find yourself struggling to manage the different Office 365 services your organization uses with just the native tools? We've got your back! O365 Manager Plus helps you audit, monitor, manage, and report on Exchange Online, Azure AD, and several other Office 365 services. Attend this free workshop series to find out how you can get the most out of O365 Manager Plus. Register now Agenda: Session Title Date & Time Analyze
ADSelfService Plus (5521) now supports SAML-based multi-factor authentication
The latest build of ADSelfService Plus supports SAML-based multi-factor authentication and fixes an important issue in the product. Features: SAML-based multi-factor authentication (MFA): For self password reset and account unlock, users can now be authenticated using SAML-based identity providers such as OneLogin and Okta. SAML-based SSO to access ADSelfService Plus: Allow users to authenticate themselves through SAML-based identity providers for a one click access to ADSelfService Plus. Enhancements:
Service Catalog Get logged in user's account
I am currently trying to get the logged in user's account using this Field and Form rule script: var user_id = $CS.getLoggedInUserId(); jQuery.ajax({ type: 'GET', url: './sdpapi/admin/requester/' + user_id, cache: false, data: {'format':'json'}, success: function(user_data){ console.log("Account: " + user_data.operation.details[0].account); }, error: function(response){ throw response.responseText; } }); However, this will only work on technician side. If I want this to work on the requester
Unable to create additional field except Multi-Select
Hi I have an issue with version 9409. When I go to add an additional field via Incident - Additional Fields > Add field. The system defaults to Multi Select and I am unable to select a different type. See screenshot
Business Rule adding a solution and coments
It would be great if we could have the optn to include a solution when a business rule has been applied. And also the ability to add comments in the ticket
Wrong build information
Hello, We are using build 9405, but when I go to Community and scroll all the way down to Build Information, the build information is wrong. It says the latest build is 9409 and when I click Details, it goes to the Servicedesk Plus Download Service Packs page. Do I get a goodie bag now? :-) Regards, Kerim
Option to set temporary passwords for requesters?
Hi we are constantly getting new requester accounts created. Problem is the new requesters do not know their ID and Password. I know the system can send a notification with this information but it is totally unsecured as it is sent in clear text. Also best practice is to send User ID and Password separately. Can a password be set that has to be changed on 1st login? Are there any real plans to address this? Thanks, Brian
License Issue - v12.3.119
Hi, Having issue with new probe. When logging in, says license NCM device license exceeded by 45 devices. Says I can delete/unmanage devices but does not show any devices in the list and I am unable to get past this page. Where is the correct location for the license file in OpManager? What changed between 11.6 and 12.0+ Does the license go in .\OpManagerProbe\classes? .\OpManagerProbe\lib? In version 11.6 it looks like there were multiple locations for the AdventNetLicense.xml file. Furthermore,
Pulling metrics for time spent in custom fields
Hi all, I'm looking for a way to gather specific metrics from my tickets based on a specific custom field. Our tickets run through basically a flow chart (quoting, awaiting approval, awaiting parts, etc.) and we've created a field to show where they currently sit on that flowchart. It works great for knowing how many tickets are awaiting action from our staff and how many we have awaiting client approvals and things like that. but I'd like to be able to do more with it. what I'm looking for is a
Suggestion for break-down reports
Hi folks, I have some nice reports and dashboards for rolling up and showing metrics across our sites (think of our sites as different companies or divisions), but now I'd like to provide reporting to the heads of those sites (we have 32 sites). What's the best way to go about this? Each site essentially needs the same reports as our roll-up but with a filter specific to that site. The division heads should be able to see their sites but no others. Thanks, Adam
Linux installation - Cannot use /tmp as the temp directory because it does not exist
Hello, I'm trying to install ManageEngine_ServiceDesk_Plus_64bit.bin on a Centos 7.5 Server and I just cannot find a way to get over this error message: Cannot use /tmp as the temp directory because it does not exist. Please run the program again using the option -is:tempdir <temp dir> to specify a different dir ectory to use. I've tried all these commands and none of it worked (with tmp folders created before execution): ./ManageEngine_ServiceDesk_Plus_64bit.bin -console ./ManageEngine_ServiceDesk_Plus_64bit.bin
Modifying Widgets
Hi all, I am looking at possibly modifying the existing widgets in SDP, on the Requester Home Page. In particular the 'Report an Incident' and 'Portal Usage' widgets. I would like to be able to change both the text and the image used. Is this possible? In addition, is there a way to edit the test on some of the menu buttons, such as 'Incident Catalog' and 'Service Catalog'? I am currently consulting with the wider business but so far the indications are that they don't use the language we do and
Java 8.74 package on x64 machines
Hello I have been tasked to created a package that removed Java then installs Java 8.74 i586 with some necessary config after the install. I have created a package for 32bit machines however on 64 bit machines it fails to install with the error "The system cannot find the path specified." Please see log files below [ 2018-06-20 10:43:54:466 ] [ 11120 ] [INFO] SendConfigStatusUpdateEx : Successfully posted the Configuration status to the server . So going to trucate the datas available (if any) in
RecoveryManager Plus rolls out Build 5350
Hello, Everyone! We are glad to release the latest version of RecoveryManager Plus build 5350 which comes with enhancements to comply with the General Data Protection Regulation (GDPR). Important product update: The virtual machine and Windows Server backup modules will only be available to customers who have already purchased licenses for those modules. Existing customers can continue to use and receive technical support for those modules until their license expires after which the license cannot
Workflow - Service Catalog - hate it
The current design of SDP is currently a pain for complex workflows and processes. After using this for 6+ months in the Production environment, i can say that it can only cater very basic workflow but the complex workflow are difficult to implement - especially workflows with multiple decisions. Is there a plan to to redesign the whole workflow process for Service Catalog? Similar or better than the Service-Now Workflow concept: https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/workflow/reference/getting-started-workflows.html
Get Attachments from REST API
Is it possible to retrieve attachments from requests using REST API? I would like to be able to fetch attachment named x from request number y
Auto-refresh reports/dashboards
Hi, I want to know how to set up automatic refresh for reports and dashboards created using Analytics Plus. Thanks
Hotfix 8107 released
Dear Customers, Today we have released the hotfix 8107. Customers can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Please find the list of issues fixed in this release 14937 - Unable to add or edit leave type. 14950 - Graph not getting displayed in the line chart of a custom report. 14954 - Search doesn’t work in the customer portal when the portal is in other languages. 14903 - When running a query report, boolean values are not
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