Instalación de selfscan.exe por GPO
Buenos Días. Tengo el archivo selfscan.exe, he creado otro ejecutable silencioso con los comandos y la información del APIKEY del SDP, intentado desplegar en las estaciones de trabajo del dominio, con todas las herramientas que me ofrece el GPO, pero siempre pide interacción y hasta privilegios de instalación desde GPO. Se que se puede hacer con la cuenta del sistema si se hace desde Instalación de Software por GPO, pero necesito transformarlo a un MSI. Conocen algún empaquetador para MSI que pueda
Informacion de equipos DELL
Estoy en la nube con SDP, tengo casi todas las estaciones DELL y no puedo ver la información del equipo y la garantía. SDP ve el Service Tag de los equipos. Hay alguna configuración que me haga falta para que pueda descargar la información desde el sitio de Dell? Saludos.
Unable to add screenshots and attachments to request
Hello, Recently we had to move our database over to a new hard drive on the DB server. Since then the users haven't been able to add screenshots to Description/Note fields or attachments to a call. Is there a config file somewhere that needs to be redirected to the new DB location? Many thanks, Lisa SQL DB
Delegating access to PMP (e.g. to Docker containers)
Hello, I have a use case where applications running in short-lived Docker containers need access to secrets stored in PMP. To my undestanding, each PMP API request needs to originate from a registered 'user@host' PMP account. For obvious reasons, this quickly becomes impractical with a growing number of containers. As a possible solution, does PMP support any kind of access delegation? For example, would it be possible to have the Docker host itself use a PMP account to create temporary PMP access
Remove option with field and form rules
Hi, I'm trying to hide a specific support group for all requesters and technicians except for a few that has a certain role assigned to them by using field and form rules. I want this script to execute when the form loads: $CS.removeOptions("GROUP",["TJÄNST - Klient (Deployment) - IT"]); But it doesn't work on form load, it only works if i set it up on a field change. What am i doing wrong? Regards, Alexander Nordin
The balancing act: Technicians vs Tickets
When it comes to the help desk, we can and often do, measure all kinds of metrics. But one question that always lingers is: Do I have enough technicians to handle all my requests? or, do I have too many technicians? There are a wide range of reports that can help you understand the ratio of tickets vs technicians, and verify the balance between the two. 1. Ticket volume vs number of active technicians Looking at the distribution of technicians and tickets by month, will give you a good idea of the
Tip #9: Audit folder permission changes using Exchange Reporter Plus.
As an Exchange administrator, you need to remain vigilant about every aspect of your users' mailboxes. One key task you need to perform regularly is auditing changes to mailbox folder and public folder permission to ensure no rogue user gains access to business-critical information. Exchange Reporter Plus allows you to audit folder permission changes through the following reports: Mailbox folder permission changes Public folder permission changes To audit folder permission changes: Go to the Auditing
License Agreements/Contracts
Now that many vendors are going to monthly Subscriptions. How do we add this type of agreement/contract in SD+
[ME User Conference, San Francisco Bay Area] Accelerate your journey to compliance with our privileged identity management suite
We're excited to announce that registration for ManageEngine User Conference in Pleasanton, CA is now open. Date: May 23 - 24 Venue: Zoho Corp., 4141 Hacienda Drive, Pleassanton, CA 94588 Register now Why privileged identity management? Privileged identities regulate access to an organization's critical IT assets. Today, with the evolution of cyberthreats, privileged identities have become a prime target for hackers; they use these privileged identities to create cracks in an organization's security
May 2018 - Patch tuesday updates from ManageEngine
Hello folks, Quick update on the May 2018 Patch Tuesday. New Security Bulletins : 2018-05 Cumulative Update for Windows 10 Version 1507 (KB4103716) 2018-05 Cumulative Update for Windows 10 Version 1607 (KB4103723) 2018-05 Cumulative Update for Windows 10 Version 1703 (KB4103731) 2018-05 Cumulative Update for Windows 10 Version 1709 (KB4103727) 2018-05 Cumulative Update for Windows 10 Version 1803 (KB4103721) 2018-05 Cumulative Update for Windows Server 2016 (1803) (KB4103721) 2018-05
May 2018 - Patch tuesday updates from ManageEngine
Hello Folks, Quick update on the May 2018 Patch Tuesday. New Security Bulletins : 2018-05 Cumulative Update for Windows 10 Version 1507 (KB4103716) 2018-05 Cumulative Update for Windows 10 Version 1607 (KB4103723) 2018-05 Cumulative Update for Windows 10 Version 1703 (KB4103731) 2018-05 Cumulative Update for Windows 10 Version 1709 (KB4103727) 2018-05 Cumulative Update for Windows 10 Version 1803 (KB4103721) 2018-05 Cumulative Update for Windows Server 2016 (1803) (KB4103721) 2018-05
Joing computer to company domain remotely
Hello, I am new to ME products, but I am looking for ideas or ways ME might already be capable of this action. Currently we image through ME, but the computers still have to be joined to the domain manually. We have multiple sites without a tech onsite, so its a hassle of shipping in multiple directions. Any help would be very appreciated!
Configure a Scheduled Task as current domain user
Hello. I'm trying to deploy a Task Scheduler entry that will run as whatever current user is on the system deployed to. i.e. if I deploy to PC TEST01 and Dan Mulcahy is logged in there, the task will run as Dan Mulcahy's domain account. It needs to be dynamic as I would want to deploy to 60+ PCs on the domain. If I deploy the Task now, it can deploy OK when set to run as the SYSTEM user but this will not run properly on the PC itself. If I manually update the Task on the PC to run as a domain user,
script function to reduce labor effort
Hi, I am using OPManager Probe in remote site and I need to create different notification rules, CI records in different probes. I am looking easy way to create these records in every probe system. for example, can I use API to add / update / delete CI, notification and others records in probe? If I can do it, how to get these API information for script development? Or does anyone have complete this development, is it possible you can share your experience with me? Thank you very much!
Change default text on change form
Hi, We are currently rolling out change management to the IT Team, one of our technicians has requested we change the default text on the change forms to describe the type of information required in that section. An example of this is on the planning form, it currently says: Impact: No description found. Rollout Plan: No description found. Backout Plan: No description found. It would be great if we could change this text to explain what information these sections require: Example: Impact: Please
select change template when create change from service request
Hello, is there a way to select the change template when a change is created from service request ? some of my change request has rules for specific kind of change ex : developpment request, emergency change request, database management request...
Projects Filter: Sorting options
Is it possible to sort or have an enhancement to allow the sorting of project views -- right now there doesn't appear to a reasoning behind how views are sorted:
Notify Account Manager for all tickets created/updated under that Account
Being an Account Manager, he should be able to track the following, Check all the new tickets created under his Account. Track the changes made to the existing tickets by other technicians/Users. Since there is no option to notify the Account Manager separately using Notification Rule , the same can be achieved using Custom Trigger with some specific Criteria, Create a Custom Trigger with a specific criteria like Sender is ( mention the requester's email id ) or
Custom Reports - how to delete
I'm new to ServiceDesk Plus. I've created some custom reports, but there are a couple I want to delete. In the reports folder, there is no option to delete a report, so what is the process for accomplishing this?
Cannot save mail server nsettings.
Hi there How do i fix the error below. FAILURE :E-mail settings saved successfully. Could not find valid certification path to requested target, so kindly configure to apply Trusted/Self Signed Certificate. Thanks in advance
Clients and templates
Dear. I have a problem with the permissions to see the templates with the clients.
I need to know if there is a possibility that some clients can see only some templates and other clients can see other different templates
Example: I as an administrator can see the 6 templates that I created.
group 1 should see only the templates No. 1, 2 and 3
group 2 should see only templates No. 4, 5 and 6
I apologize for my English. I'm using google translator
Disable Comment for status change window in Change Management tickets
Is there a way to disable the required Comment for status change that pops up whenever updating the stage in a Change ticket?
I cannot fetch emails from exchange mailbox
I cannot fetch emails from exchange mailbox. I get this error below FAILURE :E-mail settings saved successfully. Could not find valid certification path to requested target, so kindly configure to apply Trusted/Self Signed Certificate. Am using Excghange 2013 SQL 2014 My Service desk is version 9.4 Build 9402
Login page shows administrator default credentials everytime
Every time the login page shows administrator login details, even after clicking do don’t show it displays after refresh.
Custom field looses value
Hi, we are using custom fields to enter quotation prices and repair costs. This way we can compare the total quotations price compared to the repair cost and calculate our profit. The problem we encountered is that some incidents loose the values of this custom fields. This is a major issue since we used this report to calculate the annual bonus of our technician. Now we cannot trust these results and have to check every incident manually. Is this a known issue and is there a solution?
ADManager Plus API JSONP Result
I'm automatically creating user accounts from ServiceDesk Plus by running a script when the ticket is submitted that calls the ADManagerPlus API to create the account. That works. If I'm manually loading the same URL in the browser, I get a response back with a success and it provides the random password automatically created by the ADManagerPlus template. However when this same URL is passed from the script the account still gets created, but I don't get a response providing what password was set
Email stops being processed almost daily and requires a service restart to get going again
Currently we are running into an issue almost every day where we have to restart the support center service because email is no longer being processed. Today it was ~2:20PM and the last email import was at 12:15PM. Stopping and starting the mail processing does not start it back up so we must restart the service altogether. Any help or guidance would be greatly appreciated. Thank you, Greg
Errors deploying patches
Unable to download dependancy patch from the server (104980) Has anyone encountered this before and if so, any solutions? Thanks!
ADSelfService Plus 5518 released with a bunch of enhancements and issue fixes.
The latest build of ADSelfService Plus now has an option to set a link expiry time in the secure identity verification link. This build also fixes some important security issues in the product. Enhancements: Option to set a link expiry time in the secure
Schedule reboot for dynamic custom group
Is there a way to schedule a scheduled reboot but targeting a custom dynamic group? I have the computer that have the new version of Windows 10 deployed but the APD for this patch is not requiring a reboot so I would like to schedule a reboot.
In Progress status behaviour
This is a two part question about how in progress ticket status behave when the user responds. 1. We have several ticket status types (ex: WIP) that stop the timer and are considered 'in progress'. These are used to manage a ticket through its lifecycle (ex: Open -> WIP -> Pending Vendor -> Closed) without negatively impacting a SLA target. When an user responds back to a ticket in this type of state - is the expected behaviour to have it switch the status back to OPEN? If so, is it possible to override
Project Report with Associated Tasks
I need to be able to create a report for Projects - which should include all tasks/milestones, any work that was done within that task, dates created/assigned, Due Dates, Length of time opened, % Complete, Date Completed, Project Name, Assignees, etc. In other words, an all inclusive report on Projects. Is this something you can help me with? We will use Projects heavily in our company.
ServiceDesk Plus MSP - version 9.4 - Build - 9403 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9403 Please refer the Migration path table available here and upgrade to our latest build 9403 We highly recommend our users to do the upgrade in a test environment first. What's new in ServiceDesk Plus MSP 9403 ? Features : SDPMSP-11016: Ability to change billing status through business rule. SDPMSP-11402: Bulk association of notification rules to accounts is made easier. SDPMSP-11449: Option to enable/disable 'Domain Filtering
Send notification when priority of ticket has been changed
Hi is there switch that enable notification for technician when assigned priority ( or specific field) has been changed but not necessary to be a specific one. Like low to high or high to urgent, or even urgent to low? Business rule section seems to be not flexible enough for condition part. Thanks, . .
managing Site and User Name when creating a new Ticket via Custom Function
Hi, is there a way to create a Custom Function that reset content of User name text field (Requester) when the item of Site is changed during the creation of a new ticket? Or to keep Site field always not editable? Cause I have a strict relationship between User and Site and I don't want to allow Site changing once the User is defined in is own field Thanks
monthly report of requests transferred from one group to another
Good day, please help me with the report. I have created groups engineers in SD, 1 line, 2 line, 3 line. I need a monthly report in the percentage or number of requests that have been transferred from one group to another. Thank you
Apply the Windows 10 April 2018 Patches using Desktop Central
We are happy to inform our customers that ManageEngine's Patch management now supports Windows 10 service packs and the latest Spring Creator Updates/April 2018 updates. One can also upgrade to Windows 10 Operating system using ManageEngine Desktop Central. Refer this webpage to learn how. Click here to learn about deploying Windows 10 feature packs using Desktop Central Please note: Customers are required to sync the Patch DB manually before scanning their Windows 10 computers.
Delay in typing when SSH or RDP into a server
Does anyone else experience a delay in typing when SSH or RDP into a windows/linux server? If so, any find a solution to fix this or at least improve it?
How are Assets Fields Organized?
I'm noticing some differences between what the asset is designed to look like, and once it actually looks like when adding the asset. For example, in the CMDB - Configuration Item Type (See attached image: CMDB - Configuration Item Type.png), I have organized the fields as I would want them to display when creating a new asset. However, when I view the CMDB, I click my item (In this case, Site) and select new, what displays here is not the same as what displays in the CMDB Configuration Item Type
Restrict Technician to Resolve incident opened by Him
Dears , How i can Restrict a Technician to resolve a case opened by him ? Ex : i am a technician & i opened a case for Group XXX , I need to make restriction not allow me to resolve the incident . thank you
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