Planned maintenance of our US Data Center: July 7th, 2018 – 7:30 PM to 10:30 PM PST
Dear Customers, We have planned a network infrastructure upgrade on our primary data center in the USA on July 7th, 2018 from 7:30 PM to 10:30 PM PST. This upgrade will help us support our expanding server farm more efficiently. During this upgrade, we will be switching ServiceDesk Plus OnDemand to our secondary data center to ensure that our services continue functioning. We do not expect any disturbances to the services during this period, but should you experience a disruption, please let us know
[Use case] Detecting suspicious service installations
Hello all, In this series of posts, we'll share various product use cases, their importance, and how the product can be used to solve them. In this post, we look at the correlation rule to detect suspicious service installations. Rule name: Suspicious service installed What the rule detects: This rule identifies malicious services running on your organization's devices. Why the rule is useful: At any given time, a Windows machine runs several services, all of which are required to accomplish several
ServiceDesk Plus 9410 Released
Dear Users, SDP 9410 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9410 SD-70610 : XSS vulnerability in add new request form’s 'insert image' section is fixed. SD-71186 : If PM tasks are created using templates with service catalog additional fields, then the back up (with 9404 data in particular) and restore operations on a fresh installation fails. Please refer to the below link for the steps to
[Use case] Detecting suspicious software installations
Hello all, In this series of posts, we'll share various product use cases, their importance, and how the product can be used to solve them. In this post, we look at the correlation rule to detect suspicious software installations. Rule name: Suspicious software installed What the rule detects: This correlation rule allows you to detect potentially malicious software installed within your organization. Why the rule is useful: Since organizations use hundreds of applications, it's very easy for an isolated
How do I add custom LDAP attributes in Exchange Reporter Plus?
The latest release (build 5310) of Exchange Reporter Plus allows you to add custom attributes from the extended AD schema to get more details from its reports. To associate your custom attributes with Exchange Reporter Plus, Go to the Admin tab. Under the Configurations category, choose LDAP Attributes. Click the Add Attribute button. Enter your Display Name and LDAP Name. Choose the Data Type from the drop-down menu provided. Select the Associated ObjectClass(es). Click Add.
NTLM pass-through authentication doesnt work on Chrome
Hi, I just installed SDP. I've implemented pass-through authentication, it works on Firefox and IE. But in the company, the browser used by default is Chrome, and is a requisition that the users don't need to type theirs credentials every time they used SDP When I open the SDP site, Chrome just redirect to login page. Installed version is 35.0.1916 Please, any idea what I'm doing wrong? Thanks in advance, Alejandro
[Free webinar] Active Directory based single sign-on. Login just once to access 100+ applications
The proliferation of enterprise applications in organizations, subjects end-users to a password overhaul. As a result, users mix up their passwords, get themselves locked out or resort to extremely unsafe password storage methods like writing their passwords down. Wouldn't it be great if users can access all their applications using just one password without compromising security? That's exactly what single sign-on offers. Join us at our on-demand webinar where our product expert explains on how
Cant add new fields
I am trying to add new fields but the next message is displayed "The maximum number of additional fields of type Text has been reached. No more fields can be added". I have tried deleting existing additional fields and it doesnt work.
How to change Excel Report format?
Hi, is there any way to change the Excel Report format to not showing the header (such as: company logo, report title, etc.)?
Introducing a native SCCM plug-in for third-party updates
We at ManageEngine Patch Connect Plus are happy to introduce a native SCCM plug-in that helps you patch third-party applications from the SCCM console. The SCCM plug-in eases your job by listing all the available third-party updates under a separate tab within SCCM console. You can then publish these updates to WSUS/SCCM server. You can easily configure this plug-in by following a set of instructions. A preview of how the plugin will be listed on your SCCM console, post installation:
Unable to add a device in Opmanager V12.3.032
Hello, when trying to add a deice, I got : "Device already exists in OpManager." but the device does not exists a using MSSQL DB is some one can help regards
Priority not resetting based on matrix after initial change of urgency impact
I saw this reported problem and i am having same issue with latest version, 9.3 Build 9335. What is the status on a fix or workaround? SD-58542 While creating request when choose the impact and urgency the priority is auto populated .When i again change the impact or urgency the priority is not auto populated. May 02,2016
Updating Time Entries via API
Hello, I am trying to update time entries via the API. I am trying to update a custom field that is of type DateTime. I have figured out the format for the DateTime field as being "DD MMM YYYY, HH:MM:SS". I confirmed this by updating the "executedTime" with the above DateTime format. However, if I use this same format to update the custom field, it does not update the record. Should I be able to update these fields via the API? If so, is there a different format to be used? Thanks, Nick
Importing information from Google Apps
Where in Google Directory does the Department Field populate from when using Import from Google Apps? Will there be an option to import phone numbers and sites as well?
PMP encryption key file is not available in..
I'm doing a fresh install of PMP 7.0. When attempting to relocate the pmp_key.key file to a network location, i get the PMP encryption key file is not available in.. error. This causes the service to stop. The file is there and the location is accessible from server to server. What could be the issue? I removed the key file from the conf folder and also granted modify access to the network location for domain account used in the install.
kb4284819 shown as missing with error but it is installed on the workstations
Hi, on all windows 10 workstation the kb4284819 is shown as missing and the deployment status is failed "Unknown Error. Code : -2145124329" But if I look at the workstation the patch is installed. Anyone else have this problem? Bye, Alf
Adding work log on Request screen
Is it possible to add a work log via the request screen. I know we can add a resolution, however it would be great to add the work log, edit the ticket and resolve on the one screen.
Create a report for completed tasks
Hi everyone, I need to create a report of completed tasks this past month and I am not sure which options to choose when I create a custom report. I want it to show me the technician, and how many tasks they completed in the past month. I am using POSTGRE and out version of Service Desk is 9.4 Build 9400. Thanks for the help!
How to change Excel Report Format
Hi, is there any way to change the Excel Report format to not showing the header (such as company logo, report title, etc?
Technician Groups
Can't seem to delete these, any ideas? Get a module in use error, yet there are no calls assigned or open?
Query Report - List of Not Used Technicians and Requesters
Is it possible to create a query report of Technicians and Requesters who has not logged in for more than 30 days? We would like to know users who are not being used in Service Desk anymore.
WMI Monitors
Hi, I need to add the below WMI monitors to Windows 2012 R2 servers but I can only find them as SNMP monitors which won't allow me to add to the servers? Available Physical Memory Available PageFile Memory Size Available Virtual Memory Size Can anyone explain how this can be done please? Thanks, Danny
Change Calender type
Dear all I want to add or change calender type. How can i have your help.
Rename existing fields
Hi Is there any way of renaming existing fields? I'd like to rename "Emails to notify" to be something that the users would understand e.g. "CC:" 12 years ago you spoke about this functionality, but I haven't seen it yet. Cheers
How to setting a report table to fit content?
I have trouble about setting the table to fit the content for export PDF report. How to setting the table for export PDF report. Thank you.
Assigning assets to more than one user
We have a need to assign assets to more than one user as we have a lot roles are shared between 2 people. Only one is on site at any particulare time but we need to be able to have users logging calls based on username and asset. I can't seem to find any way to achieve this. Am I missing something obvious?
9409 build "Health Meter"
Why is this feature called a "health meter"? Unless I am missing something, it just lists all the properties of the system. It's a nice little option but in no way indicates the health, good or bad, of the system. Suggest re-name it "properties" or something more in line with industry standard. Or am I missing something? Just something I noticed.
TWTQ: Custom log parsing
Hey guys, Here's This Week's Top Question (TWTQ): Q: How do I make use of the custom log parsing feature? A: EventLog Analyzer contains a powerful custom log parser which allows you to analyze any human readable log format. While offering you out-of-the-box reports and alerts for a wide range of log sources, the product also allows you to get insights from your custom devices and applications. You can set up custom log parsing via the log import feature (Settings > Import Log Data). When you import
Contract tab in Software License
Is there a way to hide the Contracts tab in Software Licenses?
[Tips & Tricks] How to clone existing policies in ADSelfService Plus?
ADSelfService Plus’ clone existing policy feature is a huge time saver. Consider a scenario in which you have to create different policies, with only minor or few differences, for different departments or sets of users. Instead of creating policies from the scratch, every time, you can just copy an existing policy, make the desired changes and save it. This article explains how to clone an existing policy, customize it and assign it to the required OU(s) or Group(s) or domain in ADSelfService Plus.
Blank page After login
Hi I just install Opmanager 12 on Centos 7. I manage to Start the software but i am getting a blank page after login. Also, the login page is showing strange characters. how can I fix this problem? I have attached a screenshot of the login page.
Asset import
Hello I've a stock management software and I want to migrate to SDP asset management, any suggestions or best practices to do this migration and move the asset's data to SDP?
Custom report - extract event from eventlog
Hello, Is there a way to create a custom report that looks through the event logs of a bunch of computer to extract a spectific event? My use case would be : I know that some users tends to hardshutdown their computer and I would like to monitor if it happened the last 14 days by looking for the event 6008 (unexpected shutdown) of the system event log (Windows). Thanks. Sylvain
Copy Incident/Service Templates to different server
Like many others, we have 3 environments, DEV, TEST, and PROD. Has a way been developed to make a single copy of an Incident Template and then copy those to the other servers in their entirety? I know this has been asked before but I think it's been a while. I was hoping the new framework would allow for this. Obviously it's a huge pain, if you have a complicated template, to MANUALLY, re-create it 3 times. Just asking for error. Thanks David
Energy Wise MIBS
Hi. We are planning to creat some monitors for a customer, using energywise mibs from cisco. For some reason once I tried to check the mib with the mib browser I experiment some issues (Mib browser software get stuck) I wonder if you can confirm if the mib file ,( attached), has the right sintaxis in order to impor it to Opmanager and create a custom Monitor?
Feature request - support self-signed certs for POPS/IMAPS
I tried submitting this through support/feedback. The response I got back suggested I wasn't being understood, so I'm going to try one more time here. We would like to use internally-signed certificates to secure POP3S. In our environment, ManageEngine SDP is the only POP3 client we have; there is no public access. Therefore, there is no justification in forcing us to purchase a "trusted" certificate signed by an external authority just to encrypt traffic--the traffic is encrypted regardless of whether
OTP Not Received
I am not receiving OTP via email and need to log in urgently. HELP is needed
IT Infrastructure Monitoring tool with services up time report
Hi, Looking for IT Infrastructure Monitoring tool with services up time report
Display issue with "Password Policy Executor"
Hi, We just started using ADSelfService, it working well so far. But we reach a little issue in our Windows 10 clients (1709-1803), the scroll bar still empty. The password policy does not working. However, going through the custom Gina it works. Is there a solution for this ? Regards
Translation bugs/Typos
During Self Enrollment when creating security questions the length infos are translated wrong to german: Längenangabe Die minimale Länge der Antwort(en) sollte 5 Zeichen sein, und maximal erlaubt sind 255 Zeichen Die minimale Länge der Antwort(en) sollte 4 Zeichen betragen, und maximal erlaubt sind 255 Zeichen The first one should be: Die minimale Länge der Frage(n) sollte 5 Zeichen sein, und maximal erlaubt sind 255 Zeichen Typo: When deploying the credential provider (windows) you get this as default
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