Free solution brief:
About EventLog Analyzer's built-in ticketing console and how to forward incident information to ServiceDesk Plus or ServiceNow.
Time is the most critical factor in handling security incidents. Incidents must be detected and resolved as quickly as possible in order to keep damage to a minimum. Proper incident management is the key to this, as it allows you to track an incident's status efficiently from detection to resolution.
EventLog Analyzer's built-in incident management console allows you to automatically assign ownership of detected incidents to the appropriate IT staff, track their status, add notes about the incident, and more. You can also automatically forward incident tickets to external helpdesk software ServiceDesk Plus or ServiceNow.