Hello!

I have a scenario where I need a request to be raised automatically once two other requests have been closed.

So to set the scenario, as part of the new user request process, two requests for training are automatically created, both in different support groups. These requests are for base level training.

There is then a requirement for a third request to be raised for the next level of training, but only once these first two requests are closed.

We need to automate that process so that the third request is automatically created once the first two are closed.

I have a Python script that creates the request, so I'm okay on that front, I'm not sure how to set the trigger for the request creation. I've looked at Custom Triggers, but it doesn't seem to allow for this kind of logic.

I would appreciate any help in achieving this.