Help SQL with query
Hi Folks - I have a query that returns all of my pending requests as long as Technician, emailid, request type are filled out. However, there are times people submit tickets by email, therefore, the Request Type isn't filled out. Can you help me adjust this query to return all Open requests where the technician is assigned, the request type is null and the status is open? Here is my query and I added the "Open" part at the end...Thanks!! SELECT wo.WORKORDERID "requestid", wo.TITLE "subject", std.STATUSNAME
[Webinar recording] 7 reports that will change the way you manage your help desk
In case you missed our webinar, 7 reports that can change the way you manage your help desk, here's a recording of the session.
[Webinar recording] 7 reports that will change the way you manage your help desk
In case you missed our webinar, 7 reports that can change the way you manage your help desk, here's a recording of the session.
ServiceDesk Plus 9423 Released
Dear Users, SDP 9423 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Enhancements SDF-70993 : Option to disable automatic delta scan. Admin >> Discovery >> Scan Settings. Issues fixed in 9423 Vulnerability SD-71557 : XSS vulnerability found in success/failure message pop-ups is fixed. SD-69428 : XSS Vulnerability in the Software Metering graph of the Software Summary page. Assets SD-70892 : In a certain scenario, issue
Cisco AnyConnect SSL VPN session not showing
I am using manage engine Firewall Analyzer 7.2 which showing my ipsec remote access vpn sessions but now i am using cisco anyconnect SSL VPN so its sessions are not showing in firewall analyzer. Kindly guide.
Closed vs. Resolved
New to Service Desk. What is the difference between closed and resolved when closing Incident Request?
Mass Periodic Password Reset and Access Control
Hi, How do you proceed when you have let's say 100 servers, with Access Control (with auto-approval) on their accounts passwords and you need to perform a periodic password reset or even manual password reset ? The task fails with the reason "Make a request to administrator to release the password for your access before attempting change password"... The only solution I can see is to use an exclusion on the account performing the password reset, but this is a bit annoying to have accounts escaping
Separate Line for Resource Info
Dear Support, Is that possible to make the Line separate in each as Mentioned in the PFA
Filter task with Yes on Requires on-site visit
Is this a design flaw? There is no option to filter the Requires on-site visit column.
ServiceDesk Plus 9422 Released
Dear Users, SDP 9422 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New features in 9422 SDF-69532 : Advanced Analytics integration for ServiceDesk Plus now offers reports on Project and Solution module. SDF-72903 : Support for Bulgarian language in ServiceDesk Plus Issues Fixed in 9422 Vulnerability SD-68374 : When a vulnerable license file gets uploaded, no proper error message is shown SD-69317 : Vulnerability:
Rules does not after form submission(Emergency)
Dear Sir, Rules does not work after submit a form. All fields are displayed after Submitting the form, even the fields that were hidden under the rules. Technicians see a lot of fields that should not be seen. Some of them are required while they are not in the form based on written rules. This is very important problem and Technicians are confused. Please advise me to resolve this problem Regards GG
SDP Report Query for audit history by changes
Morning, I'm new to this forum so I hope that this is the correct section for this question. Where or how can I get the query used in reports for audit history by changes?
Set Scheduled Start Time of a Task when Triggering from a Request
I have set up the triggering of a Task from a Request using the "Automatically trigger tasks once Service Request got Created" option on the Workflow tab of the Request Template configuration. When a Task gets triggered, the Scheduled Start Time appears to be assigned the current time when the Request is submitted. I have a date/time field on the Request that would be more appropriate to use as the Scheduled Start Time of the Task. Is there any way to set up an "On Form Submit" Field & Form Rule
Hardware video card
I would like the hardware report to state what video card is installed on a windows computer
report: Technician and roles assigned
I would like a report listing the technician and all the roles assigned to them. Please let me know Thanks you
Task: Estimated Effort change after upgrade
We've noticed that the time displayed in Tasks has changed from the actual time to only minutes. v9335: v9405: Is there a setting to revert the time displayed to the original format and not the conversion to minutes?
Allow Managers to see Employee's Tickets
In service desk plus each requester has a field for "reports to". Is there a way to automatically share tickets with the requester manager by using the "reports to" field somehow?
GINA Install Issue - Process in use
Couldn't copy service to \\xxxxxxx\ADMIN$\System32.The process cannot access the file because it is being used by another process.... The server can access the share manually.
Custom text and links in the layout
Hi all, i would like to add a link to the Self Service Layout where the user can lookup instructions and guidlines to follow for the Directory update. Currently i can only add fields from the AD to the layout. is it somehow possible to add custom text and links as well? Thanks
Security/Patch notification
Hi - what is the process for signing up to receive notifications about vulnerabilities and patches
Send reminder from a ticket
Is there a way a tech can schedule a reminder to do some activity and have that be sent to them? I see there is a way to create a reminder but you need to go back into the ticket and read that reminder. Don't see the point of that. If you are already looking at the ticket you don't need the reminder.
monitor asset
a monitor is a component asset, but, is it IT or non-IT?
[Security - CVE] Tomcat version of MeDC and MeDC MSP
Hello, Following these CVE : CVE-2018-8037 : http://mail-archives.us.apache.org/mod_mbox/www-announce/201807.mbox/%3C20180722090623.GA92700%40minotaur.apache.org%3E CVE-2018-1336 : http://mail-archives.us.apache.org/mod_mbox/www-announce/201807.mbox/%3C20180722090435.GA60759%40minotaur.apache.org%3E Can we know what is the actual versions of both MeDC products? Do you plan to release a quick fix? Thanks. Sylvain
Software Metering
I have added 2 different applications to the software metering. I can't get the metering to report. I have removed and re-added the rules for each of the software apps. I verified the Original File name is correct. Also these are software packages that I have manually added the packages to Desktop Central. I would't think that would make any difference but I don't know. Why would these software packages not report?
Importing CSV file into IPAM for IP address details.
Hello, [Note: I tried posting this and it didn't seem to get submitted... this is a second post in the cast the first did not work.] I'm trying to migrate IP address data from our Access database over to IPAM. I'm doing so by moving the data into excel, adjusting the fields to reflect the correct values (Device Type specifically), matching the columns with that of IPAM's categories, and the saving as a CSV format. When I import, it says successful but it seems to be leaving out some data. Some IP's
Saving template issue
Since one or 2 week i notice i had issue when i was saving my template and now sometime i have to abandon the modification i have done because i does not save. thereis is a kind of wave on the top of the page seem to show it is doing something. but now, these issue increased as per update to 9422. i dig a bit in the logs and i found many errors in catalina0.txt. errors like : [16:47:31:363]|[10-16-2018]|[org.apache.tomcat.util.http.Parameters]|[INFO]|[88]: Invalid chunk starting at byte [25] and
Load balancing
i have an HA pair of AD Manager App Servers that sit behind a load balancer. My LB is setup to look for a specific file, and then return a favorable HTTP response code to determine the Up/Down Status of the pair. I need to place this file in root of AD Manager Plus's web directory, but I am not able to determine the appropriate location. Has anyone else configured a F5 health monitor to work with AD Manager?
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Can anyone help with a Field and Form rule that allows me to verify if there is an attachment on the Service Catalog - Request Template On Create? This will hep us ensure that required file attachments are added before submitting the ticket: Attach external approvals Attach design files
Install and Uninstall Management
Hi everyone, I am a novice in information technology, helping me: How to prevent installing and uninstalling software on the Agents? I have hidden Programs and Features in the Control Panel, but the software can still be uninstalled in C: \ and the start bar. I use Desktop Central server in the WORKGROUP model My agent uses windows 10.
Add 'Body' Paramter in Functions.py
Hi There - Can someone help me add the 'Body' (or whatever it's called) parameter in the send_email definition from the Functions.py script? # ------------------ Function to send mail ------------------- # sent to and ccAdd should be commma seperated email strings # configuration is a dictionary def send_mail(configuration,subject,text, toAdd=None,ccAdd=None): server = configuration['server'] port = configuration['port'] username = configuration['username'] password = configuration['password']
Stay ahead of application performance issues. Attend Applications Manager free training series and learn how!
Starting Nov 8th, we're hosting the last set of Applications Manager free training series for the year. We are super-psyched about the training series this time, as we have revamped our agenda to suit the needs of various IT professionals across the globe.
Solution template, use variables?
when i choose a template today in solution in a errand, i have to write my name everytime but i want that the system auto write "Best Regards - $Technician" and $technician should be changes to my name Jimmy from the system. Is this possible and how?
Import Site information using CSV
Does anyone know if you can import Site information using CSV to import the info? As I was trying to demo the product there was no option to do so, thus not allowing me to truly test the product since we have over 40 plus locations to configure. Such a tedious task. Please let me know because it does look promising.
cant start servicedesk
Hi, we are having some problems please Help me, 1-our program does not work. İ rebbot to machine and after cant start manageEngine. Attachment file a İ am wait 6 hours not work. İ try restart service doesnt work. Reboot wirtual machine doesnt work. İ try new installed virtual machine and download Service desk current version in another place installed. But i try restore dosnt work . i take old server backup file Attachment file b And i try new server restore. Stop service and run administrator command
Update from 9355 to 9400 Java OutOfMemory Heap Size Error
When trying to upgrade from 9355 to 9400 I keep getting the error Java OutOfMemory heap size. I've tried increasing the xmx specified in the UpdMgr.bat and backup.bat but this doesn't seem to have had any impact. Is there any way to workaround this problem, can I not take a backup when running this update. The VM is already backed up so worst case I can restore. I need to get our service desk updated to the latest as part of the TLS changes for Zoho integration so would appreciate any help.
Auto Refresh
Is there an autorefresh feature on the dashboard? Trying to keep requests in real time on our department monitor
Sql Query Help
Can you please help me change this query? I want to get rid of the queuedefinition.queuename='Terminations' and replace it with subject contains "Request". select b.workorderid, ataskid,btaskid from (select workorderid ,count(taskid) ataskid from workordertotaskdetails group by workorderid) a inner join (select workordertotaskdetails.workorderid, count(workordertotaskdetails.taskid) btaskid from workordertotaskdetails inner join taskdetails on taskdetails.taskid=workordertotaskdetails.taskid where
VHDX files - size monitoring
Hi ALL! i have one fileshare with many .VHDX files (over 150 files). How i can monitoring size of each VHDX file ??? Only manually adde all files ???
Launching advanced analytics for ServiceDesk Plus ticket history, projects, and knowledge base modules.
Hello there, We're happy to announce the launch of the latest version of Analytics Plus 3950. This release introduces out-of-the-box analytics for the following ServiceDesk Plus modules: 1. Ticket history Closely track your tickets from start to finish. Get visual clues into the number of times a ticket was reassigned, and use this information to identify bottlenecks in your ticketing process. 2. Projects Take complete control of your IT projects from planning, resource
custom report query
are update or delete query allowed?
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