On-hold time not being exported with other data (v9421)
Hello
We have been trying to create a basic KPI table from SDP and find ourselves unable to report on how long tickets have been in the Open state for. This is because when we export the ticket history to XLS, there doesn't seem to be any way of exporting On-Hold time.
This seems like a rather large omission, as it is integral to measuring technician performance.
I note that you have advised someone elsewhere on this board to go digging into some 'workorder' tables, but I cannot find a way of doing this, nor is it in any of my notes during the ME training.
Thanks
We have been trying to create a basic KPI table from SDP and find ourselves unable to report on how long tickets have been in the Open state for. This is because when we export the ticket history to XLS, there doesn't seem to be any way of exporting On-Hold time.
This seems like a rather large omission, as it is integral to measuring technician performance.
I note that you have advised someone elsewhere on this board to go digging into some 'workorder' tables, but I cannot find a way of doing this, nor is it in any of my notes during the ME training.
Thanks