Join us for our very first ADManagerPlus virtual seminar. - Register Now
Greetings from the ManageEngine ADManager Plus team! Active Directory (AD) is the lifeline of most organizations' IT infrastructure. Most AD operations are mission critical. However, managing and reporting on AD is laborious. The native AD tools don't provide much help for admins on this front. As a result, most resort to writing long chunks of PowerShell scripts. Tedious, right? What if we can help you bid adieu to all your AD management hassles? Sounds unbelievable? Just register for the first
Reminder emails don't have link to request in SDP
We just tried out the reminder feature today. It seems to work great, except for one thing. If I setup a reminder while editing a request, the reminder window shows a link to the request while I'm entering the info. And if I bring up the reminder under "My Reminders" to review it, it shows the link to the request. However when I get the email notification there is no link or association with that request. Am I doing something wrong or is there a notification template somewhere I haven't found? Or
DNN and APM
I have a dnn cms platform managing multiples websites through windows iis server and i wanted to know if anyone has used APM with this cms platform. how does the installation of apm work to be able to collect data on what is happening between server and database side etc...
API V3 Question
Hey Guys Hoping someone could give me a rough time frame on when the below API call would be released or if it already is? I am assuming it isn't as this is the beta documentation, sorry pretty new to SDP https://www.manageengine.com/products/service-desk/sdpod-v3-api/SDPOD-V3-API.html#add-worklog-for-project-task We are running version 9402. Would be keen to make use of this in our workspace. Thanks for your time Rodney.
OpManager central server dashboard has not data
I installed OpManager v12 in central and probe model. I can setup connection between probe to central. The inventory added in probe can be shown in central without any issues. but I can not see any device by CPU utilization or others widgets in central dashboard. the alarms can be found from central without any issues. Are there any settings I need to verify it? Or it is the limitation in central server dashboard? Thank you! Code Chang
Trash for other modules
Please consider to add Trash for Problems , Changes , Projects and Solutions . Also, it would be great if I have ability to set custom number of days when I want to delete items from the Trash.
Limiting Open Changes
I have stared to wonder about WIP Limits lately. I am considering if there is any way to limit the number of Open Changes that can be assigned to a Group in SDP? I can't think of a way of doing it, but wondered what people think. Ian
Update Virtual machine host using api
Would like to know how to update the field (Is Virtual Machine) under Server using api. I tried this but not work. Thanks <parameter><name>IS VIRTUAL MACHINE</name><value>true</value></parameter><parameter><name>HOST</name><value>machine</value></parameter>
ECC
Hello everyone, does anyone knows if ECC is supported by ME Desktop Central?
comunication
I lost all communication with my devices
Reverse proxy loads but cannot login
Hello, I have a nginx reverse proxy working however when anyone tries to login, the page simply reloads. No error message is displayed. If someone tries to login with wrong credentials, it errors wrong username/password. Any idea what I can check? I had this working on IIS reverse proxy for about a day before it broke and then IIS became useless so I switched to nginx where it's having the same behavior. Thanks!
"associated purchase request will get removed" prompt
We just updated from 9414 to 9421 last night, and now techs are getting the below prompt. We have never used any of the Purchase Order functionality, or even configured any of the options. How can we get this pop-up to go away?
SDP MSP Quickbooks intergration issue
Dear Support, I am facing an issue in integrating Quickbooks premier 2014 to MSP SDP Ver 9.4 I have installed all applications Quickbooks, QB web connector and SDP MSP in the same server. I have also enabled https for SDP. Please help me out in integrating the two applications.
New feature alert : Applications Manager now supports Amazon Aurora!
Yes, you heard that right! Applications Manager now provides round the clock monitoring for Amazon Aurora - a MySQL and PostgreSQL compatible database available as a part of Amazon Relational Database Service (RDS). Amazon Aurora's unique set of features include auto-scaling storage, low-latency replication, high throughputs, and more. With our new feature you can : Track critical metrics of your Aurora monitor like CPU utilization, active/blocked transactions, latency, throughput, network traffic,
Widget for listing requester assets.
Is it possible to make a widget for self-service portal so when a requester log in they also see there assigned assets ?
Save As without having to run report
Currently I have to create a report and run it before I can even save it, If I want to edit and "Save As" a report as a slightly different version, I only have the option to save, overwriting the one I already have, that I don't want to change. How can I get round this? It wastes hours of my time running reports only so I can save them to run at a later date.
ADSelfService Plus 5701 released with enhancements and issue fixes!
Hi everyone, The latest build of ADSelfService Plus rolls-out with enhanced mobile app deployment feature and couple other issue fixes. Enhancements: Trial mode: Test drive this feature by deploying the ADSelfService Plus iOS app for ten users’ mobile devices, with minimal configurations. Automated CSR signing from ManageEngine while configuring APNs. Schedulers to automate iOS app installation status. Fixes: An XML External Entity vulnerability that occurs while uploading product license is fixed.
SDP fails PCI DSS Scan
CERN httpd Double Slash Protected Webpage Bypass - does anyone know how to block this please? The remote web server allows an attacker to access protected web pages by replacing slashes in the URL with '//' or '/./', which is a known problem in older versions of CERN web server. Contact the web server vendor for an update or tighten its filtering rules to reject patterns such as : //* *//* /./* */./*
API
hello, We would like to use the API to integrate one of our solutions, we searched all the sections and we couldn't find any topic or button to generate a key. Could you help us with that ? thank you in advance for your help Best regards Gilles
[Webinar recording] Launching advanced analytics for ServiceDesk Plus' request history, projects, and solutions modules.
In case you missed our webinar, Launching advanced analytics for ServiceDesk Plus' request history, projects, and solutions modules, here's the recording:
[Webinar recording] Launching advanced analytics for ServiceDesk Plus' request history, projects, and solutions modules.
In case you missed our webinar, Launching advanced analytics for ServiceDesk Plus' request history, projects, and solutions modules, here's the recording of the session:
Free eBook: 5 ways to ensure business continuity in the wake of network disasters
Are you looking for ways to keep your network disaster-proof? Check out our eBook titled '5 ways to ensure business continuity in the wake of network disasters'. This eBook focuses on the benefits of Network Configuration Manager and aims at helping network admins making their networks disaster-proof. In this eBook you'll learn tips and tricks to Reduce network downtime by quickly recovering from network disasters. Ensure business continuity with disaster prevention. Get deep insight into network
Account cannot be deleted. Account used for active directory configuration.
Account cannot be deleted. Account used for active directory configuration. So what change needs to be done to get rid of the account?
least privilege
All, I've been using a managed service account for the service account that PMP uses for it's local service, with much success I must say. However the way to get it working is to make the msa a member of the local administrators security group. As we try to leverage the concept of "least privilege" as much as possible I would like to know if there's documentation on the user rights etc that are needed to operate PMP on the local box. Thanks in advance for any reply.
Reopened Calls Report
Hello, i'm looking to report on reopened calls, is there a query available for this please? If possible looking to report on following information: Ticket Ref Date Created Date Closed Closed By Closing Category Date Reopened Reopened By Reopen Count? Many thanks Lisa
How to Stop Scheduled reports
How to Stop Scheduled reports created by a different Support Resource
how to pass usernme and password in script monitor for network device
Hi I use script monitor in OpManager to monitor network device. but I have a problem to pass username and password to script for network device login. Please advise how to pass username and password to script for the network device. python3 ${FileName}.vbs ${DeviceName} ${UserName} ${Password} In Opmanager 12.3.201 -> Credentials settings, I can't pass UserName and Password for a network device. but a server script can work without any problem. Thank you! Code Chang
User defined ranges
Is there any way to create user defined ranges? for example, I wan't to clasify my data in the following ranges of days 0-30 31-60 61-90 91-180 180-720 +720 Regards
Released Build 10.0.313 of MSP is not for MSP
I downloaded the actual service pack of build 10.0.313. But while updating I got the error that this is a build for Desktop Central. The file name also does not contain the MSP. Please release the right build. Thx.
Opmanager backup question for external db
If OpManager use external database, will both configuration file and data file store in external data? if i want to perform regular backup, should I backup external database only or I also need to execute "/bin/backup/backupdb.bat -mode configdata" as well? to have configuration backup? # Usage : sh BackupDB.sh [-mode (configdata)] [-destination (destination directory)] [-threads (1-15)] [-debug] Thank you Code Chang
OpManager CentOS packages dependencies
Hi, I'm trying to install OpManager 12 on a CentOS 6 with minimal configuration (no X), the BIN file has execution permissions but when I execute it the process exit without errors. [root@cont1 ~]# stat ManageEngine_OpManager_64bit.bin File: «ManageEngine_OpManager_64bit.bin» Size: 167387842 Blocks: 326936 IO Block: 4096 fichero regular Device: fd0bh/64779d Inode: 262486 Links: 1 Access: (0755/-rwxr-xr-x) Uid: ( 0/ root) Gid: ( 0/ root) Access: 2018-11-29 07:54:50.509579308
[RESOLVED] ADSelfService Plus in a subdirectory from reverse proxy (nginx)
I have a website "example.org" and I want to add ADSelfService Plus to this website under "example.org/password". The problem I have is that I cannot make the configuration work. If I make it available from "example.org", everything works as it should. The moment I have it through "/password" I cannot log in or access any css files, only the indez page shows up. I have a rewrite url in IIS on the ADSS+ server so that it is avaible from http://serverip:80 Then I have the reverse proxy on another
Can Field & Form Rule update Subject text when editing Request Details?
I have created an "On Field Change" Field & Form Rule to update the Subject text based on the contents of several fields. The rule works fine if someone changes the value of an Additional Field by editing the request via the Edit button at the top of the request screen, just to the right of the Request ID. But the Subject does not get updated if the user edits within the "Request Details" section - either by clicking the Edit button in that section or by clicking directly on a field to be edited.
integrate Service Desk Plus MSP with Continiuum RMM
Hi All, Has anyone been able to integrate service desk plus with Continiuum RMM product? If so what were the steps at a high level and any issues you had? Regards
AD Import Auto Creation of Resource Groups
All, My company is currently evaluating PMP MSP and we’re trying to understand the concepts behind the tool. One of them is the AD import function and the reason why PMP automatically creates resource groups based on the OU's that it finds. (The latter is an assumption). I expect that this is for management purposes, however we would like to create our own resource groups without the overhead of additional groups being created every time we do a AD import. Can anyone explain the reasoning behind
Add Task v3 API documentation - lack quality, looks like ManageEngine employee was forced to copy and paste information
To ManageEngine -- please look at the quality of the SDP REST API documentation at https://servicedeskplusmsp.wiki.zoho.com/REST-API-for-native-app.html What method should I use for this? PUT? POST? What's the URL?
Cannot Configure ManageEngine Servicedesk Plus Mail Server Setting Please Help
Cannot Configure ManageEngine Servicedesk Plus Mail Server Setting , i install new server Exchange 2016 Internal Only when make Configuration ManageEngine Servicedesk Plus Mail Server Setting IMAP or IMAPs appear massege FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox.
How to get Technician status if online or offline?
Is there a way to get the technician status if online or offline via API? So far, with the API v1, here's what I can only get with /sdpapi/admin/requester/{requesterID} method: "site": "1", "first name": "", "businessimpact": , "department": "", "last name": "", "empId": "", "domainName": "-", "isvipuser": "", "requesterid": "", "emailid": "", "landline": "", "jobtitle": "", "costperhour": "",
Configure ADSelfServicePlus to use SQL server
Good day, For one my customers I'm trying to setup ADSelfServicePlus in a POC environment. The procedure for pointing the installation to SQL server (https://download.manageengine.com/products/self-service-password/configure-adselfservice-plus-with-mssql.pdf) is failing for me. When running changeb.bat I select MS SQL Server in the list box, I get a message I need to install the SQL native client first. But it's already installed. What is going wrong here? See attachment with screenshot. Thank you
reset passworf of the Administrator
Dear Support, Am trying to reset the Password of the Administrator in SDP but getting an error.PFA
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