Feature Request: Ability to create a new Request from Project
We'd like to see the ability to create a new request from the Project association tab -- similar to Change:
problem after update - "request template fetched sucesfully"
Hi, After update service desk, when I try to add new request or click on button "edit" on top of the request (should open new page to edit request details) I got error "request template fetched sucesfully" "Edit" button under request is working correctly (its unlocking fields) I try to change "Default Request" Incident Template but it doesn't help... Thanks for helping BR, Seweryn
ADManager Plus Build 6650 ( September 2018 )
ADManager Plus Build 6650 ( September 2018 ) Dear users, We are pleased to announce the release of ADManager Plus 6633 build. The highlight of this release are: New Features: Integration with Zoho People and Workday: This integration offers the capability to automatically: Create user accounts in AD, Office 365, Exchange, Skype for Business, and G Suite whenever a new employee record is added in the HR application. Modify users' AD accounts whenever their records are modified from the HR application.
How to notify others of tasks
Is there a way to notify requester/technician/users when a task has been completed or technician has put a comment on a task?
Rules 'Library'
I am developing a load of new Templates. For most of our Service Requests I was able to build a Default and copy it over, complete with Rules. Not so for Incidents and also for the odd Service Request that I have created from scratch. I was thinking that it might be good if I had been able to build my rules and save them to a 'Library', so I could reuse the common ones in both Service Requests and in Incidents. It would certainly make building a new Template a lot quicker; this is the bit that is
SDP: SDP does not log its actions
Hello. SDP does not log its actions. At all. All logs are empty. What could be the reason? And the solution? Sincerely. Igor Stepanenko.
Allow only logged-in approvers to take approval actions by setting Yes to Allow approval actions from logged-in users only .
What does this feature accomplish? How can non-logged in users approve a request?
Agents failing to update after updating server to DC 10.0.310
I've got a ticket going with support, but after I updated to 10.0.310 my agents are failing to update, making them unmanageable right now. More as I hear from support.
Delete a Monitor using the REST API
Morning all. We are receiving a "Server Error while processing the request" when we use the Delete Monitor REST API. Sample Request http://[Host]:[Port]/AppManager/xml/DeleteMonitor?apikey=[APIKEY]&resourceid=[RESOURCEID] Has anyone received this before and managed to resolve this Issue? Thank you
Changes Tab for Requesters
How do you hide the Changes Tab from requesters?
AD Self Service - Password Expiry Notification
Good Morning, I am just starting to use these Manage Engine tools for the first time so apologies if this is a basic question. I am about to set up Password Expiry Notification via email (on AD Self Service) I have set all the settings as I want. A colleague has informed me that they have tried to get this set up before and it hasn't gone well due to the fact that we use an old email client and the email doesn't display in a very good format once it is sent. I have made a few alterations and also
Replace existing change manager for all uncompleted changes
Hi, is there a way to quickly replace one change manager with another one for all changes that currently do not have status completed? Thanks Michael
outgoing mail
Good morning, my name is Francisco from Panamá I installed the free Service Desk Plus up to 5 technicians and configured the outgoing SMTP mail, it tells me that it has been created successfully but when a response has been received and it has responded and then there is nothing and then the pages are closed. How can i fix this? Regards
Missing Owner column in reports.
Hi, I'm running PMP v9702, and out of box and custom reports are not showing Owner column/values in reports exported in Excel. The Owner columns and values do show on a report's Web page, but we also need them in Excel output. Is this a bug with v9702, or there is another fix. Rob
Hide or Disable Description Field
Is it possible to disable the Description field when a specific option is selected from a drop down menu? The Description does not show in the FAFR for setup.
Centrify - Domain login
I'm using centrify to access OpManager. But the login page defaults to local authentication but users are domain. How do I set Domain Authentication by default? Do you have a URL that goes straight to domain authentication? Is it possible to disable local authentication? Centrify has option to execute mapping script, is there anything we can use? Is SAML supported?
Unable to reach the Domain! Toshiba 91043
I just installed 91043 and in the inventory tab I now get the notice Unable to reach domain!, when i click on the details it shows it's http://support.toshiba.com. I can reach the website via broswer from the DC server, i've tried the "try connecting now" button multiple times now luck. any suggestions on how to get rid of this. thanks
ADSelfService Plus 5606 released with enhancements and issue fixes!
The latest build of ADSelfService Plus allows access to Password Expiration Notifier free tool by the technicians and supports rebranding of the self-service password reset/account unlock window of the Windows logon agent. This build also fixes important
[Tips & Tricks] Sending an Email Notification for a Specific Template
Sometimes it’s handy to know when users might have raised a request using a specific template from the self-service portal. You might even need this notification to go to a distribution list of recipients. This post discusses a couple of easy techniques to achieve this in ManageEngine ServiceDesk Plus. At present, there is nothing available on either an Incident or Service Request Templet that would allow you to send an email notification. For this, you need to look at the Business Rule options.
Exporting/Importing database
Hi, Can you please provide a guide as to exporting all service desk data and importing into a clean build Thank you
How can I show the Changes tab to normal Requesters?
As the title says, How can I show the Changes tab to normal Requesters? I want that normal Requesters can also Raise a Change Request and not only Technicians. Thanks
Mobile Device Manager Plus - Free Training
Join us on 1st and 8th November 2018 at 6:30 GMT or 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on November1st: App Management and Device Security: Complete management of Store and Enterprise apps Locking specific apps to devices Remotely troubleshooting issues on mobile devices Securing misplaced/lost device Following topics will be covered on November 8th: Device Enrollment and Provisioning:
Solutions -
I would like to be able to easily send a "solution" article in a reply to a request for a user to try to see if that answers their question / satisfies the request. I know a solution can be copied over to the resolution easily ... but from what I am seeing, that doesn't get sent out to the requester until the request is resolved/closed. I don't necessarily want to mark the ticket as resolved/closed until I have verification that the requester is good to go. For example - as one of my published solutions,
Failed to send notification
Hi there, I have a fresh ServiceDesk installation, configured the outgoing mail server but an error is thrown when I try to send a notification. Need help please Exception while trying to send notification for Request ID : 9 No authentication mechanisms supported by both server and client
SDP: Increasing the size of files to be embedded in a request
Hello. How can I increase the size of files to be attached to a request (up to 30 MB)? Sincerely. Igor Stepanenko.
Query Report Group changed from to
I need a query report showing the below Request ID Requester Request Status Subject Createdtime Performedby Operationtime Group Changed From Group Changed To thank You
Custom Schedule : Frequency greater than 1 hour
Hi Folks - Currently the Custom Schedules can only be executed every 1 hour(s). I need them to execute at a higher frequency, in minutes. Is this possible?
checking manage engine license
hi could some one tell me how to check my validate license and check the expire date
unable to restore DB Linux SDP 9418 java.io.IOException: invalid CRC (MAC)
I have tried to restore both a full backup, and a trimmed backup, both get this error. Source server, is Linux postgres sql Just been upgraded to SDP 9418 Recipient Server is a fresh install of SDP 9418 ********************************************************************************* Restore DB Setup Wizard ********************************************************************************* Execute Restore DB Utility from command prompt For Windows users : bin>restoreData -c [backup file] For Linux
Service Pack
Are the service packs cumulative? I am on build 9.4.9414 and am curious if I need to install each service pack singularly or if I can just apply the newest. Thank you, CP
Configuring OpManager in High Availability
Hi All, I am new to Manage Engine suite of products. Just wanted to know the configuration details for installing Manage Engine OpManager either in Application failover or High Availability environment. Could someone share the detailed document or link for configuring the same. Best Regards Bharath
Difference between OpManager and OpManager Plus
Hi All, I am new to Manage Engine suit of products. what is the real difference between OpManager and OpManager Plus. I have gone through the link https://www.manageengine.com/network-performance-management.html?MEtab. But not getting exact clarity. We have a requirement to manage Network devices, servers and Application and transaction monitoring, response times, etc,... It would be great if somene can give clarity on this. So that we use the correct product for implementation. Thanks in advance.
Resolution notes via powershell email script
Hi all, I'm trying to get a powershell script (that I've found from the script site) working as a custom trigger for certain circumstances to send an email. I've got it all up and running and working great apart from I want it to have the notes from the resolution field in the email. I can see that certain objects are populated and working as expected. I just can't seem to get that field working. For example if I tell it to include $obj.request.TECHNICIAN it includes the assigned technician in the
Join us in Chicago for 2 days of training, and fun networking: ManageEngine User Conference 2018 is here!
We'd love to see you in Chicago for the ManageEngine User Conference and Training on the 25th and 26th of October. It's going to be two action-packed days designed to help you get more out of your ManageEngine experience - with a track completely dedicated to Analytics Plus. Click here to check out all the details. What's in store for you: Talk to our experts during 1:1 sessions, and get all your questions answered Watch live demos, learn what's new, and participate in hands-on training. Discover
Associated PO does not appear on Requester Ticket Details View
The Purchase Details of a Request ID does not show PO status when viewed as Requester. However, the Purchase Details are visible when viewing as technician. Requester View Technician View:
Creating Views with Relative Timestamps
I would like to be able to create views using relative timestamps. Example, all request this week. Something like on the dashboard, but customizable.
Help, time spend by technicians on associated with project
Hi All! Could you please help with report that will show time spend by technicians on associated with project requests grouped by project id?
Task report of all technicians
Hello, After upgrading SDP to 9.4 Build 9421 we are not able to use old reports filters. So can anyone help me with SQL query for pulling a report of task for all Technicians?
First Response Overdue status is 0 even tough it already over SLA
Dear ServiceDesk Plus team, I would like to ask how to show ticket that already over SLA time to response. If I go to report or query to database the First Response Overdue status is 0 even tough it already over SLA . I set respond time is 10 minutes, but even tough the ticket is 15 minutes without response, the first response overdue still = 0 .. Thank's in advance. Best Regards MHP
Bug in Resolved Date field
We've recently implemented auto-closing of tickets in ServiceDesk+ if they have been in Resolved status for more than 1 day. To check whether this was working correctly, I changed my view to browse the "Resolved Requests" filter I also added the "Resolved Date" column to my fields. So I was able to keep an eye on tickets that had a resolved date of the day before, and made sure they disappeared (eg: were closed off) when the time came around. I noticed one with a date of several days ago. This
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