Asset Manager Role
Hi all, Is it possible to limit in some way the functionality of the asset module available to a technician when it has been assigned asset management privilege? I am not talking about the standard yes/no possibility of "full control", "view", "add", "edit", "delete" and "scan". Rather I would like to give, to a technician with asset management privilege, the possibility to operate only on a restricted number of assets and not on all the available assets resource in the system. Best regards Antonio
ServiceDesk Plus MSP - version 9.4 - Build - 9411 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9411. Please refer the Migration path table available here and upgrade to our latest build 9411. Issues Fixed : SDPMSP-12535 : Mail Fetching is getting Stopped while request creation through email after upgrading to 9410 in certain cases. SDPMSP-12545 : Default Billing Contract is not applied over Requests which are created through Preventive Maintenance Task. SDPMSP-12547 : API structure of request details doesn't have contract
Restrict Profile by IP Address
Is there a way in AD Self Service Plus to setup a profile with an IP address filter? We want to allow domain admins to unlock/reset their passwords but only from within the LAN and not from the WAN. So we would have 2 profiles, one that points to the regular users OU that is usable from any IP address and another profile that points to the OU containing admins that is only usable from the LAN ip addresses. Much like you can restrict the Admin login page by ip address/range.
Servicenow Single sign on integration
Hello, I have a problem with setting up of SSO for Servicenow via ADSelfService Plus. I went through the documentation on page https://www.manageengine.com/products/self-service-password/step-by-step-guide-for-servicenow-single-sign-on.html but when I am trying to use external login to ServiceNow using the email address am forwarded to ADSelfService Plus which is showing me error message Sorry ! You are not authorized to view the contents of this file. Back | Sign Out Do you have an idea what can
HTML-formatting
Greetings, I've built a HTML-formatted email that i've pasted into the admin console, but when I send it, it just sends as plain text. I've tested the emailtemplate in a browser and there it looks correct, and formats correctly. In earlier builds of ADSelfService you had to activate the HTML-function, if that's the problem with the new release, where do I find that option? Thank you in advance! B/R Filip
DC says OneDrive is installed on machine but its not listed as installed on machine
Hello, due to it-policy I wanted to remove MS OneDrive from all workstations. On some workstations DC reports the uninstall failed but when I look at the list of installed software in the control center of windows OneDrive is not listed as installed. How do I remove these false entries from DC? All workstations are fully patched Windows 7 machines.
How to restor the default server certificate?
Just installed a third party certificate, but its invalid. Id like to restore the previus certificate, or generate a new one.
How Do I get PXE Boot to Work?
Hi, I am struggling to get PXE boot to work and not sure what else to try. My network is like this: DHCP servers and the PXE server on one VLAN PXE client on another VLAN - IP helper addresses from this VLAN to the 2 DHCP servers and the PXE server DHCP options 66 and 67 are configured on the DHCP server for the VLAN on which the PXE & DHCP servers are located Port 69 is enabled for both PXE client and PXE server Created bootable PXE media and published it to the PXE server Obviously created an image
Newsletter de Noviembre!
¡Newsletter de Noviembre! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo.
User notification
HI, After updating to Build No:90023, some users are now presented with a install/shutdown msg. Shutdown Blocked - Configuration in Progress and they have to select an option, which all involves them to shutdown their machine. This is when having the patch deploy policy as do not reboot and all notifications to the user turned off. This was not a problem before the Build No:90023
How to PRINT a CMDB Relationship Map?
hallo it's possible to print or export (pdf?) a CMDB Relationship Map? thanks
Opmanager - Firewall Interfaces - Rx showing 100% utilization
hello, I was wondering if someone could help me identify an issue where in Opmanager, my firewall interfaces are always reporting 100% utilization on the receive connector (Rx). I know this is not accurate as some of the interfaces show thousands of Gigs coming in. I'm thinking this is a misconfiguration or a bug.
AD360 build 4212 released!
Hello Everyone! We have released a new build of AD360—4212. Enhancement: The Jump To option for accessing the integrated products has been revamped for easier access. Issues fixed: An XSS vulnerability has been fixed. Minor UI issues have been fixed. How to update? Update using the service pack. New to AD360? Download the fully functional 60-day free trial now. Got feedback? We would love to hear what you think about this release. Share your feedback in the comments section below. Regards, AD360
Requesters from certain Accounts cannot log in
Hi, I am experiencing a peculiar problem with requesters and the possibility to log in. I have 2 different accounts (Account A and Account B). When a user from A tries to log in to SDP, SDP shows the error message "Wrong username or password" (I have checked, doubble checked and trippled checked the password, I am entering the correct). When a user from B tries to log in to SDP it works perfectly. Account A was set up prior to B. I have tried to create a new requester on A, but it still shows to
BMC management interface password reset via IPMI
Can PMP reset BMC management interface passwords via ipmi? I can see "HP iLO" in the resource dropdown menu, but there is no general "BMC" resource available. How would I then reset the BMC management interface password for example on an IBM/Lenovo server?
Detect applications that are not responding
Hi, Can opmanager detect application that are in not responding state? can we set email notification for them? Thanks
Service Desk Plus and Password Manager Pro
Hello! After try to integrate SDP with PMP and enter key we get: "Failed to update Associated Applications details. Invalid application API Key found in input data" What we must do to resolve it? Thank You!
servicedesk plus integration with mobile device manager
hi Team kindly assist with how to assign an enrolled mobile device to a technician in other to track the technician whenever request is assigned. Note: Mobile device manager has been integrated with servicedesk plus
Acem Packet
I use OpManager 12.3.201 Enterprise version, and found the probem. Opmanager central inventory view show "blank" in Category, and actual inventory item shown the category is Acem Packet. Please advise how to fix this issue. seems Acem Packet will show "blank" in category view. Thank you! Code Chang
ServiceDesk Plus 9426 Released
Dear Users, SDP 9426 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9426 SD-74184 : Mail processing time increases in IMAP protocol if the attachment size is huge. SD-74263 : The Apple push notification certificate is updated in this build. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha
Report - Average Breach Duration?
Hi, Can anyone help me with a report for Average Breach Duration. I need to run a report that shows the average time a ticket is open after a breach of resolution time? Thanks Josh
Disable System Notification: Approvals
We'd like the ability to disable some of these notifications - specifically the approval notices. In our case, we use request approvals for contract negotiations and they are often reviewed by 5+ people. These individuals review and recommend the contract proceed. All these actions trigger notifications to the requester, creating confusions and unneeded messaging. Alternatively, the ability to manual trigger the notification, after the request has been approved, would be nice.
_Total Page Utilization and % Committed Bytes in Use
I am trying to configure the above as more accurate measurement of memory resource exhaustion but I can't see how to add those 2 metrics. Any help would be appreciated.
Operating System Deployment
I am curious to hear anyone's experience using DC's OS Deployment feature. I have been using Microsoft MDT for 5+ years and am having some difficulty making the switch. There are a couple of things that bother me with DC OSD. 1: Why can't I import a Windows ISO for deployment instead of REQUIRING capture of a target machine? 2: Why do I need to create applications just for OSD? Why can't I use applications that ALREADY EXIST IN MY DC SOFTWARE REPO? This approach requires maintenance of 2 separate
Business Service - Add individual monitors or URLs
I like the idea of the Business Service Map but simply adding a server node to a service doesn't fully capture the availability of that service. Are we able to add inidividual performance monitors or URLs to the Business service? For example: A web front-end will have a URL monitor associated with that service. Another example: There are key processes or services associated with that service that I would want to capture.
Survey Feature - Include option to include one click star rating in every resolution e-mail
Quarterly and half yearly surveys are great but users cannot always remember the service they received so would be really good to have an option to include a click one click rating score at the bottom of resolution e-mail. How did we do today: 1(Very Bad) 2(Bad) 3(Average) 4(Very good) 5(Extraordinary) This way the organisation can track the service level on regular basis rather than only relying on surveys. All rating for 3 and below can then be looked into so the organisation understands what
OpManager Updates
I am looking to apply the latest update as our current version is the original 12 SP3 (12300). I am seeing conflicts though. On the release notes URL, the latest version appears to be 12.3.229 released on Nov 15th, 2018: https://www.manageengine.com/network-monitoring/help/read-me.html?releaseNotes But on the actual update download page, I am seeing only v12.3.210 but says it was released on Nov. 26th: https://www.manageengine.com/network-monitoring/service-packs.html So, is the version released
Request Purchase Page default fields
Hi all I would like to have more control on the default fields available in the Request Purchase page. In particualr I need to hide some of this field beacause are not relevant to my current configuration. There is a way that allow me to hide/deactivate some of this fields? My currently SDP installed version is 9324 Thank you very much Antonio
Desktop Central wan
Hi, I'm trial user from desktop central 10, i'm testing remote site, I have dynamic IP and use dyndns with my public ip. Remote site works with dynamic? Because on remote side on agent can't communicate with desktop central..lookup name, agent find de public dns..but not working...
Bitlocker and Patch Deployment
We recently enabled BitLocker on all of our Windows 10 machines and have noticed that when we deploy patches from Desktop Central we get prompted for a the BitLocker Recovery Key on reboot fairly often. Has any one else had this issue and, if so, how did you resolve it?
Business View Problems
Has anyone else noticed problems with business views? I have used the Rule Engine to send devices with specific IP address (defined by regular expressions) to different business views when they are discovered. This seems to work initially, but after reviewing the groups I noticed a few things. The List view and Dashboard views both show additional systems listed in many of the Business Views. The Map View and the Sidebar which display the number of systems in a view seem to be working correctly.
[ManageEngine] Join us for our first Active Directory & IT Security virtual seminar.
Our Active Directory & IT Security seminar is coming online now. ManageEngine’s first virtual seminar is happening this December and we would love if you can join us. Register now Product experts from ManageEngine ADSolutions team will elaborate on the next-generation AD trends, techniques, and best practices to stay on top of rapidly rising security threats.
Listing Tasks For a Specific Request Using REST API
Hey all, I'm trying to use PowerShell to get an array of tasks using the REST API. When I use it though, it seems to spit out all tasks. Here's my code: $apiUrl = "https://$SDURL/api/v3/requests/$requestID/tasks" $apiToken = 'XXXXXX’ $taskHeader = @{TECHNICIAN_KEY=$apiToken} $response = Invoke-RestMethod -Method get -Uri $apiUrl -Header $taskHeader -ContentType "application/x-www-form-urlencoded" Any help would be greatly appreciated. Thanks!
Import Selenium Testcase issue
Hi Team, I faced below error message when try to import Selenium Testcase through Firefox and chrome also . Creating monitor failed due to following reason - Not a valid Selenium HTML testcase. . Please check the imported file is valid also I can not export as html or save as html please need your quick support for this case
Asset state changes automatically
Hello, we have (still) the following problem: I change an asset state to a (custom created) state called "dead". These are assets which are no longer in use. After some weeks the states changes automatically to the state "disposed". In the history the change has allegedly initiated another technician. But this technician has not did that. He was not even logged in to SDP on this dates. Do you have any idea what "workflow" changes an asset state automatically? And why a technician did that allegedly
Query to see unused templates in SDP
Hi! Is it possible to create query to unused templates in SDP? Database - PGSQL Best regards, Bogdan
Remote Loopback NICs
Is there a way to filter out unwanted NICs during discovery ahead of time so things like LoopBack or WAN MINIPORT aren't added?
Change black-outs on Change Calendar
Hi Is there a way of creating a change black-out period? This would mean that people couldn't raise changes on particular dates / date periods. Cheers
Include graph in email notification
Is there a way to include a graph in the email notification? This would be a major help if you get a performance-related email or disk space issue to see the last "X" hours (4 or 24) of data to quickly determine how severe something is. I have seen it in other products and was hoping it was in this one.
Mouse-Problem with Secure USB Configuration - Desktop-Central 10.0.321
After installing Build 10.0.321 the USB-Secure Configuration block USB-Mouse. No configuration changes were made since the last month. The configuration for the mouse is on unblocking. The mouse does`'t work. If I set all types to unblock the mouse is working. Does anybody have the same Problem.
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