How do I know which Report folder a specific report belongs to?
The system log entry for Reports module only shows the following information: - ReportID - Report started by - Report Title - Report finished at - Time Taken (in secs) - No of pages - Report Type - Report Format - Report Query
Cisco firepower 2130 model.
I have problem to use below template to discover Cisco firewallpower 2130 model. Opmanager will detect the system is Linux intead of Cisco, also OpManager will not able to detect correct interface. Is it caused by MIB OID database? are there solution to update OID for firewallpower 2130 in OpManager? Thank you! Please download the xml file from the below link. https://uploads.zohocorp.com/Internal_Useruploads/dnd/DeviceExpert/o_1cquudijnunj13du1j7u2a5ao41/Cisco_Firepower.xml Code Chang
One Resourcename with two accounts
Hi, i have one Resource with Name "Test" and two Accounts. One Account should have full Access to the user Group "Admin" and one Account should have view Access to the user Group "User'. How can i resolve this Problem, because i can only save the Resource Name unique. Best Regards Doris
SDAccountAdmin Role
Hi everybody, I am looking for the ideal role to give to one of our staff. I have allowed SDAccountAdmin(Provides full control to his/her associated accounts) for him, which means he can create the technicians. The problem is that when creating the technician, he can not create a logon account for the technician. We want him to be able to create a login account for technicians in the Account associated with him. Solution to this idea? Thanks !
ServiceDesk Plus on-premise Staging/Test System
Hi folks, I saw this question was answered some time ago (over 2 years), so I wanted to see if any additional automation or documentation has been added to accomplish this. My goal is to have a relatively easy and automated staging system to test both configuration changes and patches/hotfixes. I've got an application server, and I'm replicating the VM from the server to create my test system. I have my database on a dedicated SQL server. My plan is to attach the test server to a copy of the database
Remote Assistance Setup
Hi everybody, I'm researching the Remote Support feature in SupportCenterPlus. 1. Enable or disable Remote Assistance only on version 8.1.0 Build Number. 2. How do I personalize my email account, link, domain when I invite clients to a remote session?(Attachment) Thank you so much.
Hide Closed Status
We currently Resolve calls and have them auto close after a set period. We do not want any technicians closing calls. Is there a way we can retain the current method where calls close after a set period but not allow technicians to choose the close option? Also once closed we do not want any call to be reopened under any circumstances? Is this possible? Thanks
how to move a request to another account?
how to move a request to another account?
Modify existing scheduled report
I'm trying to modify an existing scheduled report which is being emailed to someone who no longer works here but I can't seem to find this feature. Any help is appreciated.
Active Directory Import missing 1 employee
We have one user (that we know of) that is not being imported in via the Active Directory import. I can see this user inside the OU that we are pulling. Is there a way to troubleshoot this? I do not see anything on the system log viewer that would indicate why this user is not being imported. Thanks!
Different interval thresholds
Is there a way to have different intervals for different thresholds? For example: CPU Utilization, I have set to an interval of 5 minutes. I want the Attention threshold after 30 minutes (6 consecutive times), Trouble Threshold at 20 minutes (4 consective times) and Critical at 10 minutes (2). Is there an option to do that?
URL Template: How to associate with device
I am wondering what a "URL Template" is used for as one created, I can't seem to associate it with any device. This is under "Configuration -> URL Template"
Custom App Templates
Is there a way to make a custom Application Monitoring template that is made up of services, processes and other performance monitors that can be applied to a group of servers? I see Application Monitors but I can't seem to modify or make new ones. Is there a way to make a "Service Monitoring Template" that can be applied to a group of servers?
Email aliases in Office 365 not assigning to technicians
Hi, I have set up a helpdesk instance with an email of support@domain.com, when I send an email to this I get a request created as expected so I know that email settings are working correctly. I have then set up 2 seperate sites, finance and hr, both of these are set using aliases on the Office 365 email account of support@domain.com, i have finance-support@domain.com and hr-support@domain.com set up. I have created technician groups for my 2 sites, so one is finance and one is hr, each technician
Issues with Deploying SAP Outlook & Excel Add-ins
The add-in are .exe files. When I try to install the pkg from the Self Service Portal, I receive the following error: "This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package." I am able to deploy other .exe files and have no issues installing them.
After updating to Desktop Central 10.0.287 I cannot export reports
After updating Desktop Central to version 10.0.287, I am now unable to export any of the canned, software inventory reports, specifically the Software Product Keys report. I was prompted to change my settings for personal information that may be included in the report. I switched this to "let the technician decide" and saved the setting. Once I did this, I tried to export the report to a .PDF, .CSV, and a .XLSX and when I click on the button, nothing happens. I went back and changed the export setting
Retrieve asset support contract
Hello, i am looking for a way to retrieve the support contract of asset when it exist. this is to be include in the incident module only. i need to be able to extract the support contract name, number and phone number. any idea ?
O365 Manager Plus - 4219 released with enhanced schedule features!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus – 4219. O365 Manager Plus has enhanced the report scheduler with the capability to schedule audit, and monitoring reports. Users can also, Schedule multiple reports: Create schedules to automatically generate multiple reports in a single schedule at specified intervals. Refine reports: Select the desired attributes, and set up filters to view the exact data that you need in the reports. Share schedule: Administrators
Unable to set Mobile device wifi restriction
In Restrictions -> Network and Roaming -> wifi , when I try to set Always Off I get a warning saying "You cannot allow Disabling of Cellular Data and simultaneously keep Wifi Always off, due to a requirement of internet connectivity for server-device communication" Whilst I understand this, there isn't a setting available for ensuring data is Always On. Thought there used to be though? DC ver 10.0.291 Can anyone help? Thanks
Reporting survey results for archived requests
When I generate a report for survey results, it does not show surveys for archived requests no matter which time period I select. However, I need last year's survey results for comparison purposes. Is there any way to get results of surveys for archived requests?
[Tips & Tricks] Viewing/Searching request activities is no longer time consuming.
Hello folks, In older versions, searching request activity history used to be time-consuming, we had to look the entire history page to find details of a specific operation. Let us consider, a request that has been doing the rounds for quite some time just got reassigned to you, you would like to see everything that has transpired so far, right from when the ticket first landed in your ServiceDesk, this simple yet great feature helps you filter the activities you would want to know. Click on the
Problem with ChangeDBServer.bat
I need to change the Database name as per company naming convention. When I run ChangeDBServer.bat I am able to modify the information. However, when I click Save I receive a Java exception: java.io.FileNotFoundException: C:\ManageEngine\ServiceDesk\Bin\..\server\default\deploy\mssql-ds.xml (Access is denied) It looks like the application is trying to get to C:\ManageEngine\ServiceDesk\server\default\deploy\mssql-ds.xml by using the "Up" command in Linux ".." However, this does not work on
OnBehalfOf feature
i am looking for an eta OnBehalfOf feature please?
The web interface does not respond when I click on a specific tab
Tabs stop responding for some time. In the screenshots I pointed. It is start workin after restart the Manage Engine service. How solve this problem?
Assets Scan - MAC OS X 10.11.6
Hello everyone I have problem with assets scan. Problem is related with specific version os, exactly MAC OS X 10.11.6 (but I haven't get any problem for example with MAC OS 10.6.8, MAC OS 10.9.5, MAC OS 10.12.6). It looks like it can scan machine but there is not software listed... Credentials are OK. Does anyone have meet with thiss issue ? ME SDP Version: 9.4 Build 9420
Reports: Forward Views (next week)
We'd like the ability to produce reports with forward time windows: next week, month, quarter, etc.. Right now the options only allow for current or backwards views and does not allow for forward views. Our use case is assigning and reviewing upcoming work within a project or request for our technicians. We would like the ability to automate a report to show the scheduled work for an upcoming period.
Processing Out Of Office emails.
One of the techs indicated that someone he was emailing thru the SDP application was out of the office and had it turned on. The response was never captured in the ticket so he was unaware the user was out of the office. It's like the SDP didn't process the email. We have it set up this way: The email associated with SDP is used to either create tickets or it will append the ticket when someone replies if ##ticketnumber## is in the subject. Regular replies work, just not if it's an Out Of Office
support request for mail server configuration, in servicedesk plus, edition: standard, Version: 9.4, build: 9425
the incident is that when configuring incoming mail, I get the following error: Error saving email server details: Duplicate entry for key. the application is installed on a linux server, Distribution: Ubuntu
Automatically scan warranty data
I just updated to 10.0.310 and see now that now you can scan HP warranty. Is there a way to automatically have it scan all managed computers for warranty details? Also is there an inventory report based on when the pc warranties are expired? Or report showing all pc's with their warranty data?
additional field limit
I would like to know if its possible to remove (editiong some file) the limit of 50 additional fields Thanks
[ManageEngine] Your free PST migration tool is here!
Introducing PST Migration Tool! This free tool allows you to export your Exchange and Office 365 mailbox contents to PST files, and import PST files in bulk to Office 365 mailboxes. Learn more. Download Free Tool Suite 5.5.2 By downloading the free tool suite 5.5.2, you get access to the PST Migration Tool along with 19 other free tools that help in efficient Active Directory administration. If you are using the free tool suite version 5.5.1 or earlier, please download the latest version (5.5.2) to
Change password policy via API
Hi, We are interested on change 'Password Policy' of an account or a resource using REST API. Is this operation possible? If so, What's the endpoint and 'Input Data' to use? Thanks by your attention.
Microsoft pulls back a couple of MS Office patches after it's found to cause app crashes on start-up
Microsoft has rolled back two of its non-security Office patches- KB 4461522 and KB 2863821 that triggers entry point crashes in various Office 2010 products. These non-security updates were released earlier this month to comply with the changes coming in the Japanese calendar next month. In an update on the KB pages, Microsoft acknowledged that the updates were pulled due to the crashes in some applications and has also given a workaround. "After you install this update, you may experience
Microsoft pulls back a couple of MS Office patches after it's found to cause app crashes on start-up
Microsoft has rolled back two of its non-security Office patches- KB 4461522 and KB 2863821 that triggers entry point crashes in various Office 2010 products. These non-security updates were released earlier this month to comply with the changes coming in the Japanese calendar next month. In an update on the KB pages, Microsoft acknowledged that the updates were pulled due to the crashes in some applications and has also given a workaround. "After you install this update, you may experience
Tie Custom Request Templates to Default Request Template
Recently after the upgrade to 9422, I streamlined our default request template as the upgrade modified our existing default template. I am actually happy with the upgrade, but now see that I need to rebuild each individual custom request template to include all of the changes made to the default. Is there a way to permanently tie custom request templates to the default request template so that changes to the default template automatically update on each custom template?
Business Rules logic and flow questions
Hi all, We are in the process of implementing Business Rules in order to improve the Request workflows. One thing that we have noted is that once a rule is applied for a combination of Ticket ID + Technician, than the same rule will not be applied anymore. We have a set of rules to place a ticket, when Edited, to a specific group, based on Category - on the first run, the Business Rule works flawlessly. The problem happens on the next runs. For example, let say we have one ticket, with Category A
Is it possible to create a new change record via email?
Hi, Our organization is very familiar with generating requests by email. Is it possible to use the same type of email-in technique to create new change records? If so, how is that accomplished? If it's not possible to create new changes by email, what are my options for automating change record creation?
Tool tip messages
It would be useful to be able to attach helpful hints to the fields on an Incident or Service Request form. The hints would be a tool tip message that displays when the user hovers over the field and could contain tips as to the data expected to be entered into the field. The tips would be created by SDP Admins. Users should have the ability to turn off displaying the tips.
Change Template Field/Form Rules - Unable to create a new rule
Hi all, I am trying to add a new field/form rule to our default change template. However when I click on New Rule nothing happens. It seems that it works on other templates that have no active changes against them. Am I to understand that this may be that new rules cant be created against change templates that are being used in active changes? Regards Brett
Sending notifications form specific request templates only
Hi All, I'm hoping for some advice. I would like it create a request template for user password resets. Once the request is resolved i would like to automatically send an email to the user advise the password has been reset and to call IT if they did not request the change. Is this possible? Thanks in advance
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