ServiceDesk Plus 10 - Known issues

Dear User,

The following list contains the issues identified in the ServiceDesk Plus 10 release. We are working hard to fix them as early as possible. Expect an update soon.

Migration fails , if we have renamed any of the default status to Assigned or In Progress status. [Fixed and Released]
Fixed an issue in latest ServicePack 10 , where the homepage didn’t display widgets such as Announcements, My Tasks, and My Summary. [Fixed and Released]
SD-74934 : Dependent (group, technician) fields under the Assign popup are not updated as per changes made in the Site and Group fields. The issue occurs only in fire fox. [Fixed and Released in 10001]
SD-74974 : When a technician deletes an approval of a request, the request moves to the Approved status from Pending Approval status. [Fixed and Released in 10001]
SD-75084 : Post upgrade to 10000, for custom roles, the home page does not display Announcements, My Tasks and My Summary Widget [Workaround: Edit the custom roles and save them. This should fix the issue.] [Fixed and Released in 10001]
SD-75279 : Post upgrade to 10, some users are unable to submit the Add New Request form if FAFR is enabled and description in the template is set as mandatory. [Fixed and Released in 10002]
SD-75292 : Request conversations are not sorted properly in descending order in MSSQL setups. [Fixed and Released in 10002].
SD-75544 : Post upgrade to 10000, values set for options under Security Settings are not rendered properly in https mode.