[SOLVED] What is the definition of FCR in the request history?
What is the definition of FCR in the request history? It says "FCR marke Successfully"
[SOLVED] Announcements as Landing Page for Requester
Perhaps I'm missing this setting somewhere. But is it possible to have the requester's "Landing Page" show the announcements tab and not the dashboard? We'd like to force our help desk url as the opening page for our users browsers but we'd like them to see the announcements first when it loads.
Add approval stage while Form & Field Rule configuration of incident template
Hi, I need to add approval stage in incident form template. How to add approval stage in Form & Field Rule by change field or load form event? What should I do? Is there any alternative way? Thanks
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ManageEngine's Cybersecurity and Hybrid Identity Management seminar - Australia - Register Now
Hello, ManageEngine's Cybersecurity & Hybrid Identity Management seminar is happening in Australia and here is an exclusive invite for you. This is a great opportunity to learn how to safe-guard your network from cyber threats, and get insights on the best practices for managing and securing a hybrid environment. Register now Why should you attend this event? This seminar will focus on: • Security-driven Active Directory management • Defending your network with security logs • Prevent
Service Request second name for approvers
I want to duplicate the requester's name field to use to for a 2nd approval via a trigger. The idea is that the Requester can select from a list of other requesters as a second mandatory approver. I have a trigger that will set the approval if I can get the info/e-mail. The Name field is perfect but it doesn't look like I can add this a second time. Any possibilities here? I can't use the "roles" as it's not dynamic enough. "E-mails to notify" field doesn't validate for requesters. Options? Thanks
MySQL DB Support Stopped in SupportCenter Plus
Dear User(s) We have stopped MySQL DB instance support long back. However some users are still using MySQL as their database. Our upcoming framework changes will not support this MySQL database and they could not upgrade to the latest version and support for MySQL instance is also not available. Hence we request all our MySQL users to either move to MSSQL or PGSQL which is bundled with the application asap to get the support and service packs down the period. Please contact our support at support@supportcenterplus.com for
Requesters to submit for approval
Hi, I would just like to ask, are requesters able to use the function Submit for Approval? Thanks! Geraldine Legaspi
Patches marked as no approved
I have it set to auto-approve but these 2 patches were marked not approved? is there a reason why? 106330 MSWU-3119 2019-01 Cumulative Update for Windows 10 Version 1803 for x64-based Systems (KB4480976) 06325 MSWU-3117 2019-01 Preview of Monthly Quality Rollup for Windows 8.1 for x64-based Systems (KB4480969)
2 Problems / 2 Problemas
Hello Greetings, first of all thanks for the collaboration in the resolution of the problems, my problems are as follows, I have set my service desk with 5 technicians in your computer work group .. each one in your area .. now well at the moment of users make the request for example failure of the computer is assigned to the person in charge of data base and I declare the relationships I think well to see more I could be missing there, the other problem is that I as an administrator can not see
Firewall Analyzer supports VarioSecure firewalls
Firewall Analyzer supports a new firewall vendor, VarioSecure. Firewall Analyzer can now generate the following out-of-the-box security and traffic reports for VarioSecure firewall device. Network Security Reports Historical Trend Analysis Real-Time Bandwidth Reports Employee Internet Usage Reports Click here to get the complete list of supported firewalls.
Free training online: Optimize firewall performance
Stay ahead with the Firewall Analyzer free training online, join our product expert and gain insight on the ways to optimize firewall performance. The given below is the training agenda. Learn how to get a detailed view of used rules, unused rules, rule anomalies and rule optimisation. Monitor 'Who' made 'What' changes, 'When' and 'Why' to firewall configuration. Get a detailed overview of security events and security reports. Learn how to configure an alarm profile for security, anomaly, and bandwidth
Desktop-central Authentication using api
Hi , I am getting following response after calling desktop-central authentication api /api/1.0/desktop/authentication?username=xxxxx&password=xxxxxxxxxxxxxx&auth_type=ad_authentication&domainName=xxxx getting response as follows response.body = java.lang.reflect.InvocationTargetException response.status = 200 Same api is working when using postman Please suggest on mentioned issue. Thanks and Regards, Priyanka S.
Wrong Graph and Reports
Hello everybody Could you help me to customize my Graphs and reports please ? I need to have Graphical Reports with 5 Min candles but it's fixed to one hour . another problem is about customizing time period of showing graphs . If I filter it to yesterday or customize it for a specific period , it again show TOday ,
Custom Trigger - Email attachments
Does anyone have a script that will send a document as an email attachment? Use case: Requester calls asking for access to a specific application, we require that they complete a form that's counter-signed by their line manager. Based on specific conditions on the template an email is automatically triggered with the attached file. Thanks
Mail fetching stops repeatedly
We are facing an issue where mail fetching keeps stopping repeatedly. There is no error "DELETED flag", how ever there is an error named "ServerOut". We are not able to figure out what could be an issue. Could you please advice if there is something that can resolve this. Thanks Sheeja Nair
Unassigned Requests
Hi All Please assist, the portal is showing all the requests as unassigned even if they are assigned to technicians.
script to share incident
Hello, I would like to make rule to run script which will share an incident with certain user Regards, Michal
Is there any internal database description?
Hi, I'm building several custom reports and need to calculate some KPIs based on Changes/Requests data. We are using 9.4 Build 9425 on-premise MSSQL version, can I get the documentation for this DB?
ServiceDesk Plus - Youtube URL
Hi, I have noticed whenever I open/close refresh a request in servicedesk the webpage hangs for a few seconds and various external URL's are hit? I usually notice the page makes a request to www.youtube.com:443 Can anyone explain why this is happening and what purpose it serves? I can see the hits in our proxy server generally one for every transaction in servicedesk? is this a form of tracking? why youtube? Thanks, Tony
Integrations Question
Hi there... We run Site24x7 today and it seems to be working fine. I'd like to find the ability to send alerts from the system to Zoho Desk (or other ticket systems) but have a unique requirement. I want to set a custom attribute in the alerts and then do an if/then logic when hitting the ticket system which results in the ticket being created on behalf of an existing user. I'm thinking this is more of a function of the ticketing system and have been considering Zoho Desk. I got integration working
Application Mapping File
i, I am newbie and would like to ask one question about the Netflow Analyzer - application Mapping. where is the application mapping file in netflow analyzer v12 or v9.8? Is it possible can i replace new netflow ver 12 mapping file with the netflow v9.8 on linux machine. Waiting for your speedy reply. Regards, Saeed
Add Windows Service Monitor - Show Startup Type
On a device, you should be able to see the startup type when viewing the list of services. Right now it shows the display name, service name and status. Please add a column for Start Up type so we know if a service is Automatic, Automatic (Delayed) or Manual.
Notes within Tickets
We place all of our troubleshooting steps within the "Discussion Notes" section to avoid going through the different tabs. Is there a way to move the "Discussion Notes" Section to the top of the ticket? I dislike how I need to go to the very bottom past the Request/Requestor details in order to see the troubleshooting steps taken. Having them be right above or below the E-mails would be great. Can't figure it out. Thank you, Brandon
Converting Incident tickets to service requests
Hi all, I have a large group of 1000+ tickets that were created as Incidents rather than Service Requests, is there a way of bulk changing these tickets from incidents to Service Requests without having to go into each individual ticket?
Self-Hosted SDP API Powershell Documentation
I have some basic Powershell scripts written that are able to GET information about requests but so far I haven't been able to piece anything together that will PUT or POST information to a request. All searches I have performed have different information, data in different formats. Is there any sort of definitive guide of how to write Powershell Invoke-RESTMethod scripts to GET, POST, and PUT to ServiceDesk Plus v9.4 Build 9514?
Survey Score
Hi, I have 2 questions and 5 satisfaction levels (1 is lowest and 5 is highest). May I know how does the scoring gets computed and if its okay to change the current highest which is 10 to ours which is 5?
[SOLVED] create request with custom template
Is it possible for technician from certain gruop to create request with custom template? Business Rules (with criteria 'Group is') don't work Regards, Michal
Translation, widgets
Hi! We've translated the SDP to Swedish and wanted to do some manual translations. The translation function itself worked but when restarting the program/server it does not go throu and translates. I don't know if its cause the text i want to translate is on widget, and if theres another thing to bypass this i'll gladly want to know. Check attached pictures to see what i mean. Best regards, Pontus
Managing server and network licenses?
Hey, we're using Servicedesk Plus as ticket system, and recently we've starting using the asset management functionality. Assigning licences to users and workstations makes sense. But I also want to manage licenses for servers and network devices. I can enter the licenses, and I can enter the devices, but I cannot find a way to allocate these licenses to these devices. Any ideas?
SDP allocating server licenses?
Hey, we're using Servicedesk Plus as ticket system, and recently we've starting using the asset management functionality. Assigning licences to users and workstations makes sense. But I also want to manage licenses for servers and network devices. I can enter the licenses, and I can enter the devices, but I cannot find a way to allocate these licenses to these devices. Any ideas?
Allocating licences to other than workstations?
Hey, we're using Servicedesk Plus as ticket system, and recently we've starting using the asset management functionality. Assigning licences to users and workstations makes sense. But I also want to manage licenses for servers and network devices. I can enter the licenses, and I can enter the devices, but I cannot find a way to allocate these licenses to these devices. Any ideas? p.s. sorry, seams like my previous post disappeared.
Task-based approval
Is it possible to assign an approval based on the current task? Currently, approvals are done based on stages (maximum is 5) and all approvals have to be completed before a task can push through. I am new to Manage Engine though.
Allow technician to view requests only in their group
Hi, We have several technician groups. Is it possible to allow technician from certain group to view requests only for their group?
How to add criteria for Service Catalog SLA
Hi, I wanna to set criteria for SLA that use in Service Catalog. What should I do? Is there alternative way to solve this issue?
[Free e-book] Seven reasons your help desk needs analytics
Analytics helps spot anomalies, run investigative analysis, and so much more. In this e-book, we have explored the top seven reasons why your help desk needs an analytics solution. Download our e-book now.
[Free e-book] Seven reasons your help desk needs analytics
Analytics helps spot anomalies, run investigative analysis, and so much more. In this e-book, we have explored the top seven reasons why your help desk needs an analytics solution. Download our e-book now.
Does the “New Incident” button label conform to ITIL v3 Standards?
I was wondering since ITIL v3 splits incidents into two categories being “Incident and Service Requests” should the button “New Incident” under the Requests tab read “New Request” ? I think the label of this button should be configurable in OnDemand ServiceDesk Plus. Who agrees with me?
Cant Add blade Server In 3d view
Hello All I Cant place a blade server into a rack in 3d view because we build in each 2 units of rack 8 bade server and in op manager minimum choice for placing servers is 1 u who can help me ?? thanks
No Description Field on Change Template FAFR
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